Australian Vanlines

BEWARE!
Despite all the accreditations and promises, Australian Vanlines really has no more expertise than a Google search. As a result of relying on them for specific advice of what I was able to take on an international move, I landed up with a 5 week delay at the port of entry and many additional unexpected costs relating to customs, destruction of goods (a BBQ in my case), wasted transport costs and demurage.
Once they received final payment from me, the level of service went from OK to non-​existent. Emails never got answered and phone calls always resulted in «so and so will call you back» and then never hearing again. I was forced to deal with their local freight forwarding agent (who was pretty incompetent as well). Even now, when I need to lodge an insurance claim, after paying the premium through Australian Vanlines, they will not respond to my queries.
It became clear to me, they want your money, and once they have it, they have no interest in providing service. I would strongly recommend considering a slightly more expensive initial quote if required and using a different company. This was a huge mistake.