West End Veterinary Surgery

Dr Megan Cusack is the most knowledgable, passionate, hard working and kind vet I have come across. She has provided excellent care to our animals and to the rescued wildlife of West End. She’s been pretty awesome to us too and is always generous with her time. We feel very lucky to have her around the corner.

The West End Veterinary Surgery is fantastic.
The vet, Megan Cusack is by far the best vet I have ever met. She is knowledgeable, experienced and has an unrivaled amount of enthusiasm and compassion for animals and their owners.
Over the past year my partner and I have been impressed by how diligent Megan is. She has never once patronized us and has always taken the time to explain the problem, the underlying issue and the available treatments, making sure we understand why she has recommended them as well as the associated risks and the benefits of each option.
What really endears her to us, is that she always applies this level of energy and diligence to all issues. Whether she’s pulling up YouTube videos to show us what indoor cats get up to when we’re asleep or showing us how to make cardboard cat towers she always goes out of her way to provide us with the knowledge to be better pet owners.
The prices are reasonable, the service is amazing and the facilities are top notch.
As far as I’m concerned this place is one of the gems of West End.

When I brought a puppy home from the RSPCA I took her to my local vet immediately. I needed to get her some injections, and while I was there I wanted to get some advice about training. I met with Dr Cusack. She gave me a good first impression– she started singing ‘Sussudio’- the song my dog is named after.
When I asked about tips on training, I was told that I should enrol Sussudio into puppy training school. Explaining that I had limited funds, and again asking for some home-​grown advice, she simply continued on the line of «puppy school really is the best training a dog can get». I didn’t realise that vets were salespeople.
In later visits to the vet, I found Dr Cusack to be condescending toward pet owners. She’s highly technical in her explanations, which yes, does make me think that she knows her stuff, but if she can’t deliver her point in terms understandable to those without a veterinary degree, what’s the use? There only so many times you want to ask «can you dumb it down a little?»
Sure, I would entrust my animal into the care of West End Vet, I’m not at all saying there are issues with incompetence. Dr Cusack and her staff are excellent with animals. You might just find yourself thinking that they’re not so good with their human companions.