Hotel Zipser Austerer & Co

This hotel is dishonest and charged me for a night that I didn’t stay there, even though I gave them advanced warning. I gave them at least 48 hours notice that I would be leaving a day early and yet they charged me for an extra night, 70 Euros. They had plenty of notice to fill the room. Also for my bed, they had pushed two twin beds together to make a bed for one person. You can imagine that this is not comfortable to have wood in the center of your bed. The front desk people were cold and spoke very few words. On the first night they had told me on Sundays all stores were closed, and did not mention they had a fully stocked bar, which is why I needed the store in the first place. They don’t volunteer any information and when asked what to see, they basically tell you to go to the brochure stand instead of offering personal suggestions.
This is by far the worst customer service out of any hotel I have ever stayed at. They don’t treat you as if they want you to return. You’re just a number to them, a credit card number.

relativ sauber, große schöné Zimmer, Frühstück jedoch recht schlecht (Brötchen und Toast sehr trocken und nicht frisch, auch anderes nicht immer wirklich frisch). Die Auslage beim Frühstücksbüffet wird selbst kurz vor Ende des Buffes ständig (wahrscheinlich auch für den nächsten Tag) aufgefüllt, auch wenn kaum jemand da ist. Hält von innen nicht, was es von außen verspricht. Dennoch aufgrund der Lage abgesehen vom Frühstück ganz gut.

My family recently stayed here for one night and I would wholeheartedly recommend it.
The neighborhood was perfect for us. We could easily walk to the Christmas markets, plenty of cafes, and get our bearings. Saying that means a lot for my rarely-​if-​ever abroad family.
The reception area is quite nice and the man working there was incredibly nice. He helped us plan our 24 hours in Vienna within 10 minutes and handled all requests without flinching.
The rooms themselves were beautiful. We had one triple and one executive king. It is worth warning that the king was more like two twins pushed together, but that isn’t a rarity in these parts. The floors were amazing, the beds were clean (and comfortable), the TV was huge, and the bathrooms were some of the best I have seen in Europe. Our triple bathroom was bigger than entire hotel rooms I have had in the past.
Breakfast is included in your stay and you would be a fool to miss it. There is a huge buffet with a large selection of homemade breads, pastries, vegetables, fruits, meats, and cheeses. There are signs across the buffet noting that all products are local, so to respect the seasonality of certain items. There are also eggs, bacon, and other traditional western breakfast items.
The only word of warning I give is about the hallway. They definitely invest their money in the rooms and reception which does not phase me, but threw off a few people who came from the beautiful area downstairs to the slightly sketchy hallways.

Nettes Hotel in der Josefsstadt mit sehr freundlichem Personal. Die Nähe zum Zentrum und den wesentlichen Museen macht das Hotel zu einem geeigneten Ausgangspunkt für eine Wientrip und gleich ums Eck ist die Piaristenkirche, gute Lokale befinden sich ebenfalls in der Nähe.