Hôtel Amigo

Hotel magnifique.
J’y suis allée pour boire un cocktail avec les collègues après le boulot.
Le service est super souriant et serviable: 5 sur 5. Mais c’est compréhensible quand on voit le prix.
J’ai bu un cocktail surprenant: gin, feuilles de menthe, barbe à papa rose et champagne. Délicieux!
Leur brunch du dimanche est aussi réputé. À essayer!

Hotel Amigo is everything I would expect from a 5-​star luxury hotel… and more. I really don’t know where to start:
1. They have a great location in the heart of old Brussels, just steps from Grote Markt
2. The décor an ambience is precise balance of historical and modern
3. The rooms are quite large for Europe
4. The bathrooms are amazing… not sure if the floors are heated, by my tired feet LOVED them
5. Complimentary wi-fi…not many 5-​star hotels I know of offer this.
And on to the most important feature: the staff. On only a few other occasions have I interacted with a staff who are all so genuine, warm and ready to go above and beyond to make sure that I enjoyed my stay.
I am usually a very self-​sufficient traveller but during my stay here, I was down at the front desk and concierge a lot for help finding a market, or finding contact solution after hours. No matter how many times I came back down, I got nothing but warm, smiles and a sincere desire on the part of the staff to help. I suffered a flight cancellation and they were wonderful in accommodating me for a second night.
I can’t recommend Hotel Amigo enough, or the Rocco Forte brand whilst you’re traveling. My stay at Hotel Amigo, particularly the warmth of the staff, helped make my stay in Brussels fondly memorable.

The service at Hotel Amigo is everything you’d expect from a hotel that is part of the Rocco Forte group — simply superb. Upon arrival, reception staff made sure that all of my needs would be catered to, right down to my choice of newspaper to be waiting for me in the morning.
They were walking the fine line of being too attentive, though, since my bags were carried for me even though I insisted I didn’t need the help, and while doing so, every other word from staff was my own last name. I tend to always find that a bit much, but I can see how this may appeal to certain other types of guests.
My King Size room ended up being smaller than expected (which I attribute to the fact that Hotel Amigo is housed in a historic building of limited size), but not to small for my needs. I enjoyed a terrific view of Brussels city hall, which is beautifully lit at night. The bathroom, relative to the room size, was of a very decent size, which ranks among my top priorities when staying at a hotel. The tub was big enough to enjoy a full bath, and the complementary toiletries were top-​of-​the-​line. I also appreciated the big closet to appropriately store all my clothes.
What I did not expect from a Rocco Forte hotel, though, were holes in the pillow cases on the bed (see photo).
I was pleasantly surprised that after having left my room at 6pm for a work function and returning around 2am, housekeeping had re-​cleaned the entire room and restocked towels and toiletries, as well as put out slippers and other amenities that had not been there when I first checked in around 3pm that day.
Since I was only staying for a business trip for one night, I unfortunately was not able to check out the gym, rooftop terrace or breakfast.
Upon checkout, hotel staff hailed a taxi for me, but did not consider to make sure it accepts credit cards, which led to an awkward situation for me as I was not carrying any cash. They should have been more mindful of that.
All in all, certainly a four-​star experience, that could have been a five-​star one had it not been for a few minor glitches, especially the hole in the pillow case.

This is one of the best small hotel in Brussels, a stone throw from the Grand Place. The hotel used to be a prison and converted into a boutique hotel. Not a lot of rooms, but it is quaint and quiet, with exceptional staff and services. One of my favorites in Brussels. The hotel does have a very sumptuous breakfast.

Although the breakfast, albeit adequate, is weak in comparison to Stiegenberger, this is a higher level/​higher service property. It is slightly awkward in the predictable way of old european hotels. it is small, but ultimately is more of a 5 star, an is widely regarded as the top hotel in Brussels, which strangely does not have any of the major 5 star chains (i.e. Four Seasons, St. Regis, Ritz Carlton, Mandarin, etc.). Room service was fast and professional, and staff seemed well trained and welcoming. Overall, this is the place to stay for visitors to Brussels. It is a bit busy outside, but the atmosphere adds to the harm of this property.

The more I think about this hotel, the more I love it! We stayed 3 nights there and could not have been happier. There were 4 of us who traveled together and everyone felt the same.
Location: They are perfectly situated! An easy walking distance to the Grand Square, restaurants, shopping, and the train station.
Staff: They go out of their way to make you happy and tend to your requests.
Rooms: Huge! yet they have character and charm to them. We loved that we could open the windows and take in the sounds of the bustling street.
Bathrooms: Not your typical tiny Europe bathrooms. They are big! We were very appreciative of the heated towel rack too.
Asparagus Note: apparently we were in Brussels during white asparagus season. Restaurants steam them and serve them Belgium style. YUMMY! If you like asparagus, they are a must try.

I LOVED this hotel. Everything about it is amazing and I will not hesitate to stay here again next time I visit Brussels.
Location: Fantastic. Right in the center and a 30 second walk to Grand Place.
Staff: Friendly. Upgraded us from a queen to a king room as well!
Rooms/​bathrooms: Spacious and clean. Our room was huge, especially for Europe. Also, the bed was really comfortable.
Everything at this hotel is 5 stars — highly recommend.

Halte d’une nuit.
Très bien placé dans la ville. A quelques mètres de la grand place. Joli bâtiment.
Chambres spacieuses et bien décorées.
Personnel agréable.
Propreté impeccable.
Mini bar et eau facturés très cher.

De temps en temps, quand j’ai envie de boire tranquillement un verre avec quelqu’un pendant la semaine en soirée, j’aime bien le faire dans le bar d’un grand hôtel. La qualité des cocktails y est souvent excellente, le service est en général très professionnel, le cadre fantastique, et il y règne souvent une ambiance propice à la détente. En bref, c’est d’habitude pour moi synonyme d’une chouette soirée.
C’est donc avec plein d’enthousiasme que j’ai testé l’Amigo, un des grands hôtels de Bruxelles dans lequel je n’étais jamais allé. Mais malheureusement, j’en ressors plutôt déçu.
J’ai trouvé le bar assez banal, sans âme. Ca se veut chaleureux et élégant sans vraiment l’être, et il n’y règne aucune ambiance particulière. Ca m’a semblé vraiment ennuyant.
Concernant les cocktails, je n’ai d’habitude aucun problème à mettre le prix quand ça le vaut, mais ici les cocktails sont proposés à 15 euros, ce qui est élevé pour Bruxelles, et ils n’ont vraiment rien d’hors du commun.
Heureusement, le service est par contre agréable et souriant. Mais ça né suffit pas: le bar de l’Amigo né parviendra pas à rejoindre la liste des bars de mes hôtels favoris: le Dominican et The Hotel.
Un genre d’endroit à plutôt essayer l’après-midi?

This is a five star hotel. We wanted to check in quickly to get out on the plaza for drinks. We gave our bags to the front desk to have them sent up to our room. I made a quick stop in the ladies room and find that our maid had rushed down to meet us before we took off. She asked us more than once if there was anything she could have in our room when we returned. Robes, slippers, water, paper, complimentary toiletries were already waiting for us. Everything was clean and comfortable with all the extras to make us return again.

This hotel has some lovely features, but overall not impressed.
Upon check in the girl at the front checked me in under the wrong person. When I caught the mistake in the elevator and went back down they put me in a room with a less nice view despite the fact the girl and gentleman at the front told me before the first room had amazing courtyard views… It was their mistake.
The room was a decent size and clean. The bed was comfortable. Décor is not fancy but upscale.
Something to keep in mind, the walls are THIN. I could hear everything all night long. I am not a light sleeper but all the sounds kept me up. Upstairs, next door, across the hall. I heard it all, especially the very noisy family who was up until 3am every night.
I ate downstairs and the food was bland but fresh. I also tried the room service which came up in good time and was again bland but fresh.
The staff was friendly but not overly helpful even when asked for assistance.
When I checked out in the morning the main elevator had no power to it at 7am. Thus causing me to walk down 6 flights of stairs with my suit case. When I told the front desk the gentleman just said «well there are two elevators». To be honest I had no idea where the other elevator is and no one showed it to me when I checked in. The correct response should have been– we are so sorry!
Overall I would give this hotel a three star rating since I really could not sleep because of all the noise, which makes me a bit grumpy and the hotel a little worthless since I am paying to sleep.

Perfect location, in brussel! Awesome & friendly staff, there customer service was over the top! I would highly recommend this hotel. Beds & pillows comfortable, we stayed in room 637 & has balcony with one of the best views. If I ever come back to brussel I would def stay here again!!!

L’hôtel Amigo, j’y vais pour apéroter avec les copines et raconter les derniers ragots croustillants du moment ou prendre un petit café quand je me ballade le week-​end dans le quartier. J’aime le côté chaleureux du bar et du salon. On s’y sent tout simplement bien. Le jeudi, possibilité de faire un afterwork avec dj et quelques antipasti.
Par contre, je n’irai pas là pour me restaurer. C’est un peu cher pour un «bête» hamburger par exemple.

Perfect location in the heart of Brussels. The rooms are very fresh and recently renovated. The bathrooms have heated floors and are larger than most in Europe. The staff was very helpful and was willing to hold our bags for us long after our checkout time. In addition, complimentary water, wifi and morning paper were a nice touch. The rooms are also cleaned twice daily which was a nice surprise.

My home away from home. The Hotel Amigo constantly impresses me. I’ve probably spent 25 nights there over the past decade. The rooms are always freshly painted and show no obvious signs of wear. Bathrooms have heated floors. I’ve only once had a noise problem and was quickly and painlessly moved to another room. The location is great, being right at Grand Place in the heart of Brussels. Easy walking distance to many great restaurants and spots.
The staff is excellent, and have a service-​oriented attitude.
This is one of my favorite hotels in the world. Always an oasis.

Wir haben im Hotel Rocco Forte Amigo Silvester verbracht. Es ist ein schönes und lebhaftes Hotel. Service wird hier Groß geschrieben. Sehr schöné Zimmer mit Schokoladenpresent und ausgezeichnetem Roomservice.
Die Atmosphäre beim Frühstück war manchmal etwas laut aber auch hier war der Service gut und beim Frühstücksbuffet habe ich nichts vermisst.
Das Silvester– Menue in der Amigo Bar war gut und unkompliziert. Es gab keinen Dresscode. Man zieht sich ja sowieso zu solch einem Anlass etwas festlicher an. In der Bar gibts gute Cocktails und einen Afternoon Tea mit Sandwiches, süßen Stückchen und Champagner von sehr guter Qualität.
Man muss es sich leisten können, aber der Aufenthalt war sein Geld wert.

Envie de dormir comme une star à Bruxelles? Alors, il faut passer la nuit à l’Amigo. J’y suis allée une fois, je me sentais comme une princesse dans ce palace. C’était génial et la chambre était top. Il paraît aussi que c’est là où ont dormi les membres de U2 après leur concert au stade Roi Baudouin. J’y suis allée, mais c’était trop tard… Snif !!!
Il faut dire que cet hôtel est idéalement situé. Entre la Grand-​Place et le Manneken pis, c’est le top. Avec ces cinq étoiles, les chambres de l’hôtel sont très spacieuses. Pour les sportifs, il y a aussi un centre de remise en forme. Evidemment, c’est du luxe, cela à un cout. Mais en regardant les promotions, il y a moyen de trouver des bons prix !

très bien situé, bâtisse du XVIII°, décors fastes mais chambre un peu à contre courant…
Bonne cuisine mais prestations un peu chère
accueil très courtois