Azul linhas aéreas

BEWARE, this airline is a SCAM. They’ll sell you a ticket and a few days later they’ll cancel it! Azul doesn’t honor their reservations. So if you want to be treated like a clown, buy Azul. I bought 2 tickets, nonstop, for me and my fiancée, from Newark to Brazil (GRU) on 12÷23÷15.
Then, a few days later we receive an e-​mail from Azul communicating the cancellation of our tickets. Startled, we contacted Azul and they admitted that there was a SYSTEM FAILURE (!?) and the tickets have been canceled. Worse, they say the flights we originally bought are full and they CAN NOT DO ANYTHING ABOUT IT. The alternatives would be: (i) travel on another date, or (ii) travel with several stops. This is ABSURD. So why bother to make a reservation then?! Now its 12/​18, I need to be home for the holidays and because it’s so close to the date of the trip, a ticket would cost 5 times the regular price.
I feel violated as a consumer and as a citizen, to be treated with such disrespect. Customers must know that AZUL DOESN’T HONOR RESERVATIONS. And that’s the core of the service provided by any airline.

I really cannot say enough good things about this airline. Remember flying a long time ago, when you used to get great service? I know, I am dating myself here, was a long, long time ago… So Azul is an amazing find, folks working this airline seem to genuinely like their jobs, want you to have a pleasant trip! Imagine!
Started off the trip with some much needed champagne. You would think they would have left it at one, no no, it just kept on coming. Hubs ordered some scotch that frankly tasted like well, I’ll skip this part but he swore it was fantastic. To each his own. Food… typically airplane food does not treat me well, like anything you get is sorta like microwaved eggs even if it contains no egg whatsoever, but not with Azul. On the first flight went for the filet mignon, on the way back after many, many excesses during the trip opted for the seafood dinner, both very good! It’s literally been a couple decades since I’ve had anything that remotely compares on a plane, much less included! Other meals/​snacks were ok but all considerably better than you get with any american airline or any of the other Brazilian airlines. Bye-​bye Tam, I’m flying Azul from now on.
Tip: shop the dates around if possible and go business at a great price, if not possible initially, definitely get an upgrade, so very worth it!

Meu primeiro vôo com a Azul me surpreendeu. Todos bastante cordiais, serviço de bordo razoável (bom se comparado a Gol por exemplo). TVs individuais nas poltronas coram com chave de ouro o pacote.

A empresa é excelente. Aviões confortáveis, funcionários simpáticos e atenciosos.
Mas tem algumas desvantagens:
1– o ar-​condicionado dentro das aeronaves é muito forte. Pra quem viaja com criança, não é uma boa opção.
2– não é permitido o uso de smartphones durante os vôos. S evocê viaja com crianças pequenas facilmente distraíveis com esses apetrechos, essa empresa não é muito recomendada.
3– Essa história de hub em Campinas muitas vezes é de uma inconveniência sem par. Fiz uma viagem Brasília-​Recife via Campinas. entre conexão e espera pelo outro vôo, levei 8 horas (é o tempo de viagem Brasil-​EUA!) No geral, se você conseguir fugir dos perrengues acima listados, vai fundo. A empresa é muito boa!