Sephora

In general, I love Sephora! And I have visited many of them. But this specific one (Anjou location) has to be my least favorite Sephora locations. Don’t get me wrong, there isn’t anything exceptionally bad with this location, but there needs to have several improvements before I add any more stars to my review. This Sephora location is relatively smaller than other Montréal Sephoras (such as in Carrefour Laval, or St Catherine), which may limit the amount of brands they can carry because they lack the space but despite this, they are very well stocked in inventory in the brands that they DO carry.
Pros:
— Well Stocked Inventory
— Knowledgable Staff Members
— Short Amount of Time Spent When Purchasing Products
Cons:
— May Not Have a Wide Selection of Brands Due to Establishment Space Restrictions
— Staff is Knowledgable in Products and Make Up Techniques but Tend to be Snobby, and Occasionally Seem to be Doing Customers a Favour When Browsing Around the Store and Asking Staff Questions or to Ring Up Purchases at the Cash
— Depending on Time of Day, Staff is Typically Not at the Cash Therefore Customers Need to Wait an Extended Period of Time. It May Take a Long Time To get any Attention or Time of Day from Several of the Snooty Employees.
— This Point may not be the Fault of the Employees but There Seems to be a Lack of Employees on the Floor to Help; But a lot of the Employees seem to be Going in the Back/​Store Room and Not coming out.
— Not All Employees Are Bilingual
When I went to this specific Sephora location recently, it was to return a lip balm I had bought. The reason why I returned it was because it was broken; when I twisted the lip balm open, the stick of lip balm fell out of its tube! So the day after I bought the lip balm, I went to return it or at least exchange it for a new one. The employee I was speaking with was hesitant about making any transactions with me (either returning or exchanging) and said that she wasn’t sure if she COULD give me my money back or exchange it for a new one because she was not sure if I had broken it on purpose. I was relatively offended when she mentioned her debate on if I had broken the product on purpose, but I kindly assured her that I had not done what she was suspicious of and the rest of the transaction went smoothly. But unfortunately, that was not my first experience like that at this Sephora location. So when something like this happens at this Sephora, don’t be too surprised. It’s kind of the norm for this location to do that.