Optique Laurier Optometriste

Beware! The optometrist examined my daughter who wears one contact lens (amblyopia) and gave her the wrong prescription (not a minor error — she was literally blind in that eye with the prescription he gave). It was so vastly different than her previous prescription given by an ophthalmologist, but when questioned he assured us it was correct, then proceeded to push hard for glasses even though were were told by CHEO when she was little that the difference between eyes was so vast that glasses would never be an option for her. I ordered the new contact prescription and again got a HARD PUSH for glasses from the woman up front.
A second opinion verified that they messed up bad and confirmed that her condition indeed meant that glasses were not an option for her. Either the optometrist is incompetent and knows nothing about various eye conditions or he purposely gave a bad prescription so we would feel compelled to get glasses. Either way, disgusting, poor business practice.
They did refund the cost of the contacts after I produced the new prescription, but not before scolding me for not going back to them to fix the problem. I wouldn’t have brought my daughter back to them if her life depended on it! Worst eye care experience ever. I don’t know how they stay in business.

Straight forward service, never had any issues with them. The people there are very nice. There is a wide selection of glasses available including tough prescription goggles which is what I bought. Decent prices, good products.

Beware of this location. The optometrist was quite nice and professional, however the woman who «helped» me with ordering trial contact lenses gave me nothing but problems and ruined my first experience. After being forced to commit to buying contacts from them or pay $ 30 for a trial pair of contact lenses, they didn’t bother to call me for over a month to let me know they had arrived.
I decided to pop in last week to ask if they had arrived and was surprised to learn they had been there waiting for me. They took me to the back and made me try them on there, but were extremely secretive for some reason about the lenses they gave me. They took the packaging away from me the second I had the lenses in, but they felt strange. When I asked if the prescriptions should be specific to a certain eye they assured me they were the same (even though I later confirmed this was actually not true, and my prescriptions have always been different for my eyes for 20 years). I had incorrect lenses in my eyes and had blurry vision. I knew something was wrong and when I asked to see the packaging, the woman refused to let me see it for some reason.
I walked around the office trying to clear my eyes, and walked back over to to the woman’s desk where the packaging was. When I went to grab it, she put her had on it and tried to pull it away from me like a child. I caught a glimpse of it and they weren’t even the right brand I had ordered. I have a feeling they just grabbed whatever was in the back that was closest to my prescription, I don’t think they ordered my lenses in the first place at all.
I’m shocked at the service this place offered, people put their trust in these people with their eyesight but they really could care less. Head office was no help as this is a Quebec location, I have been waiting for a call back from the regional manager for 4 days now. I will be sure to update if I ever hear back.