Canada Computers

Located in a seedy old strip mall between a thrift store and a market on a busy strip of Queen St. in Brampton. There is always enough parking which is a plus but tough to get to if you need parts during rush hour.
For me this is a great alternative to a big box store when I want to buy computer parts as I can be in and out pretty quick and find what i’m looking for. Unfortunately, if you need help from someone they fall short as the staff seems to avoid customers when possible and when I do ask for help give me general answers and can’t wait to dash away. The girl who is usually at checkout is always very nice which is a bonus.

Come here with my boyfriend a lot and they sell a lot of the things he wants to build his computers but sometimes they do give him the wrong part. The phone service when ordering a part or putting one on hold isn’t the greatest either.

I’ve bought a lot of parts from them and they were always fantastic. I’ve been an avid buyer from there over the many years I’ve went there

Called twice this morning hoping to get a quotation for a laptop repair. The initial answering of the phone is always quick, however both times I was transferred to the service department, I was on hold for about 5 minutes (silly me for waiting that long) and no one in service ever picked up my call.
It’s worse that while on hold, there’s no music or beeping or any message playing to confirm that you’re indeed still on the line. It’s just dead silence which makes the whole perma-​hold experience even worse while I’m wondering if anyone even knows still on hold.
The second time I called I explained I didn’t even know if anyone knew I was on hold or not and they just said «ok I’ll transfer you» without acknowledging anything I said. Same thing happened. Horrible phone customer service.

Every one of my experiences at this shop has been horrendous.
A few years back, I was looking for a connector for my car to play music from my iPod. The salesman sold me a device. At that point in my life, I’m not that tech savvy and this whole connectivity thing is too new. I go out to the parking lot, try making the thing work with my iPod, and it doesn’t work. So I go back in and ask to see the manager and he says this is not what you need. I ask for my money back and they tell me they don’t do returns even though I literally bought it 5 min ago a fit was their own guy who sold me the wrong thing. Instead, they gave me store credit.
Couple other times since then, I have bought stuff from them and it has been defective. And when you bring it back to them, good luck trying to get an exchange. They work by the mantra that customer is a cheater. They would never ever accept responsibility for selling you defective stuff. They say tough luck mate. It was luck of the draw that you got shafted.

Meh. It’s Canada Computers. Probably my *least* favorite computer shop, ever, to buy parts. Yet they generally have the best prices, so I find myself here more often than I’d like.
The thing about Canada Computers is, it’s affordable enough and easy to get served and get your item (most times). But God forbid there is something wrong with your product, getting them to do an exchange or refund or even RMA is worse than getting your teeth pulled. Anyone remember the CC employee who got shot by a disgruntled customer at Pacific Mall last year? It’s all coming together now…
And beware, they are extremely shady bastards when it comes to repackaging returned/​exchanged goods and selling them as brand new. Do a very good inspection on whatever you’re buying, because these guys are as wormy as they get.
Lastly, I’d say their price matching policy is a complete joke. It literally says «to put it simply, if we can do it, we will». So you’re basically saying, any pricematch is dependant on whatever mood you’re in for that day? Blech.
Too bad theres no NCIX here in Peel.