Hilton Vancouver Metrotown

This hotel is fairly clean. No problems during the stay there. Husband was complaining how there’s no black out curtains and a large gap on the bottom of the entry door allowing light to come in at night.
Other than that this is in the center of Burnaby, a developing city next to Vancouver. About half hour drive to Richmond night market.

First time in Vancouver and decided to stay at this hilton. Definitely a decent hotel and location very close to the skytrain and attached to a asian mall and food court and next to an even bigger mall.
Staff was extremely helpful room, had a horrible view from room, but I wasn’t in it much anyways so wasn’t a huge deal. Tried the continental breakfast buffet and I must say I’ve never had better egg ham Benedict fresh from the kitchen. Worth the 21 Cad imo.

Every time I come to Vancouver, THIS was the hotel I would always, always come to. Unfortunately, they changed the policy where free Wi-​Fi is no longer provided during your stay, which was a big deal for me. I don’t have international calling because it’s not worth the additional fees for a few days but I was really disappointed when they started charging for $ 6.95 per day for Internet use. They even ask to upgrade it for a faster speed for $ 11. Obviously I need the Internet to look up directions and hot spots to check out so I bought the Internet and soon realized that the speed sucked and it was lagging the whole time. Also, the parking garage is a complete nutshell. The hotel is connected to a mall of some sort so it’s just always crazy packed with crazy drivers speeding in every direction.
Moving forward– I will be taking my stay elsewhere.

This is my new home away from home for work travel to our Burnaby office, and it couldn’t be more convenient. I have a very short walk, less than two blocks, to the Metrotowers (or the mall or the Skytrain, if you’re looking for those) and not only is that walk partially covered, it goes right by a Starbucks. The dining room upstairs is really good and I’ve had a few delicious meals there (the prawn chile pasta is my favorite, but I also had a stellar three-​course Dining Out type dinner promotion with lobster tail, seared ahi and an amazing octopus tartare/​seaweed salad plus salted caramel cheesecake AND a mini chocolate macaron for $ 40CDN!) as well as great breakfasts — yogurt, fruit and granola or steelcut oatmeal to go and an omelet delivered to my room once before work (great options for the omelet including brie and arugula). Also, they have a great selection of local beers and wines upstairs! I like the Peter Thomas Roth bath products and the basket of green apples in the lobby. Very comfy bed, fluffy pillows, soft linens and an easy to adjust thermostat. Quick check-​in process and no check-​out needed which is my favorite. Free wifi can be spotty.

Came by to attend a seminar.
Parking is available in the nice large lot downstairs that is shared with Crystal Mall. There is a separate section for hotel guests. One needs to check in with the front desk to register the vehicle.
The meeting room foyer is quite spacious, but can get quite packed before the conference rooms are opened. This could be intentional though, as it forces one to mingle.
The mobile bars are set up at the end, and the staff were great at keeping the lineups at a minimum. The wait staff are friendly and cordial.
Lastly, the appetizers there are quite decent.

Nice hotel. A little far from all the action in downtown Vancouver. Breakfast was good.

This year brought another great stay!
I travel to Vancouver once a year and for the past three I’ve decided to stay at the Hilton, and this year a couple of friends joined me. Unfortunately
wasn’t showing dual queen-​bed rooms, but a quick call to their in-​house reservations team got us squared away. However, a day before my arrival I went and checked my reservation and noticed it was a single king bed. Called the front desk and found out they bumped me up to a suite, which on another trip would of been awesome, except we had a need for two beds as neither my fellow traveler nor myself wanted to sleep on the pull out couch bed. This was quickly taken care of by the agent.
All the perks in my previous review are still there. Close to mass transit, just two skytrains from YVR Airport or a skytrain and bus if you want the more direct root (but same amount of time). Restaurants everywhere, but there has been a lot of construction in the area an they are already opening new shops and restaurants.
The customer service here alone will keep me coming back.

To me this is a modest 4 star hotel. Nothing extravagant, extraordinary or eye catching but it is decently priced if booked in advance, eg king size bed (1bedrom) plus sofabed living for $ 120. Service is good, staff are well mannered and pleasant. They had a 2 for 1 breakfast buffet for $ 25 so for $ 12.50/ person I’d say it was worth it but definitely not worth full price. The breakfast is completely self serve (no made to order omelet, nor ham server). Fruit is abundant with a mixed variety of canned and fresh offerings. Pastries are homemade style and abundant. Cup yogurt, scoop ur own oatmeal, orange juice all included. The hot plates served sausage, bacon, hash and french toast. I really hoped for eggs benedict but for the price I was a bit too optimistic. Location is great, it’s adjacent to crystal mall (a Chinese Mall) with tons of decent food court stalls (2^nd floor) and many brick n mortars on the bottom floor along with very well priced groceries-​hence the line ups. I would stay here again.

I stayed here for a couple nights in July. I thought the location was pretty good for me. It is relatively close to North Vancouver, and not too bad a ride to the city. (I was going to W. Broadway to meet someone). If you wanted to go to the mall it is a couple blocks away.
This place is a «typical Hilton» in most respects. One thing they had here is an executive level with free foods and pop. I thought the breakfast was excellent and the appetizers were enough for me to eat for dinner, so no restaurants for me! I would definitely try to get a room on this level again because it was very convenient and it was cost effective as well.
I valet parked the car because it was $ 1.50 more and the room was free (used points), so I figured I could afford it. They seemed to take awhile to get the car, sort of as if I was the only spendthrift willing to spend the extra $ 1.50 and they were not staffed for valet parking. The staff seemed friendly enough though.
Also, just FYI, this location is also not at all near the airport. I heard a desk clerk tell a lady it was an hour on the sky train! I am not sure how long it would be by car, but it must be pretty far!

I’ve been in Seattle all week and my boyfriend and I decided to plan an impromptu overnight birthday trip to Vancouver. We knew very little about the city, where to stay etc., so this hotel was booked solely on the fact that it’s a Hilton, we have Honors Points and the B&B’s we looked at didn’t allow any less than a two night stay.
The Cons: it’s located in Metrotown which is located about 10 miles away from the Seawall and Stanley Park
Pros: The service. Immediately upon arrival, we were welcomed and kindly upgraded to a suite on the executive level. The staff took the time to show us around, give us tourist tips, maps of the rail, etc. The upgrade provided us with hor d’oeuvres and cocktails in the evening and breakfast in the morning. We filled up so much on the delicious evening treats that we didn’t have room for dinner! The front desk also sent up a birthday cake and a card for us. Very sweet gestures did not go unnoticed.
Comfort: the bed was comfortable, the room was quiet, the shower was fully stocked with Peter Thomas Roth products (a fav of mine) and plenty of towels were enough to make me feel at home.
The location: although I said it was a con, you are near a big shopping center, a movie theater and Asian restaurants galore! The sky rail is also right around the corner so getting to and from places was easy peasy!
Overall, I was impressed and would return in a heartbeat!

This Hilton is a good choice if you don’t need a hotel by the airport or in downtown Vancouver.
For me, the location is great. It is close to the huge Metrotown mall, near the Skyrtain, and you can walk out the lobby and straight into Crystal Mall and all of its great Asian food options. The room itself was clean, although the walls are pretty thin. The parking fee is decent as well, and you park in their private area, separate from the normal, chaotic parking scene of Crystal Mall.
My room, including tax but excluding parking, was only $ 80 US, so very reasonable. If you have a car already and don’ mind being outside of the downtown area, you should give this Hilton a try.

Stayed in the king suite with my husband and one other couple. The room had lots of space, but I wish there had been a second sink outside the bathroom as it’s cramped sharing one sink across so many adults. The pull out queen was comfy. Maybe a bit squeaky, but that didn’t really bother any of us.
If you are a diamond hhonors, the opal lounge on the 18^th floor is a huge perk. We all enjoyed hot breakfast each morning, and the hors d’oeuvres were way above my expectations! Free sodas, waters, and an honor system cash bar.
Location was convenient to sky train which was key as there is little night life in the area. The hotel has plenty of self parking ($ 11/​day), but shares the garage with the mall next door. Getting in and out of the garage was pretty stressful.

The rooms are big and spacious!
The TV set is nice, and the towels are big and absorbent!
The sheets are clean and there is natural lighting!
I have a corner room and it’s awesome!

I chose this Hilton for the primary reason that it is 50% cheaper than Hilton downtown. However, I found that it did not take very long to drive back even during peak hour, contrary to some review. It took me half an hour during peak hour from Stanley Park. So location is not an issue for me, with a rental car.
Upgraded to a suite as a Hilton gold member, was told the Executive Floor was full. The last room was given to the guy before me. Tough luck. The suite is very spacious, like a little apartment (very little by North America standard). Gold members gets free bottle of water. Complimentary breakfast. Breakfast was so so, but adequate, nothing like the Hilton breakfast in Dupont Circle in Washington DC. Also wifi is complimentary for gold member.
Burnaby has a large ethnic community (or all over Vancouver), there are plenty of Vietnamese, Chinese and all kinds of restaurant to visit.
Service is courteous. The gym was ok too, but the boso ball was flat, it looks like no one has pumped it for a while. I notified the front desk, and hope it is done.
There is a garage attached to the hotel as well, parking fee is very reasonable, I think self parking is only $ 11 per night.
Would not hesitate to stay there again.

My family and I genuinely had a great time at this hotel because it not only offers you a place to stay but also a fun experience. Initially, I wasn’t too excited about this hotel because it was pretty out of the way from downtown. During rush hour traffic, driving to this hotel is awful. It is pretty much stop and go. It took us about 45 to 50 minutes to get here from Stanley Park.
After we checked in, we were very happy with the hotel in general. They have nice spacious lobby area for guests to lounge around. Our room was really clean. I had booked from Priceline but my reservation didn’t specify that I could get two queen sized beds. I called the day of requesting this and they were very eager to accommodate. Since we arrived later than we expected, I also asked for a late check out. I got no attitude about this (sometimes the front desk gives you a hard time about this). They were really nice and said they would be glad to give me a 3 pm check out time.
On top of it all, the hotel is located next to a very cute Asian market. There are about two floors of Chinese shops. You can buy Asian vegetables, fruits, newspapers, and etc. I bought so many household handy wares at these little shops. Also, there is a pretty busy food market located on the second floor. I think going to the market is a wonderful experience because you can experience a little taste of Asia in Vancouver. Oh yah, their bakeries are fabulous. We bought a whole dozen of «dang tas» (Chinese egg tarts) to bring back home.

Works for me. Rooms are clean and the beds are comfortable. If you are a Diamond Hilton HHonors member the WiFi is free and you have access to the Opal Lounge for breakfast and evening hors D’oeuvres.
If you are here for business in the Burnaby area you will also find yourself a short walk away from the Metropolis at Metrotown mall with something like 400 shops and services.

Absolutely zero stars for housekeeping staff! But thank you to the front desk staff who did their best to correct the situation.
We stayed here for two nights after our wedding night. We live in another province but all our family is in the Metro Vancouver area and Hilton was a good location between our parents’ homes. Since after the first night we were going back our parents’ to pack up the rest of our things, we didn’t leave any bags or luggage in the room. Just a few toiletries, some fruit, a sunglasses case and our breakfast voucher for the next day! I thought housekeeping always knows which rooms are checked out that day before cleaning the room. Apparently they were too lazy to do this here and just assumed the room was checked out. We got back to the room around 10PM and found none of our belongings. Immediately I figured that they threw everything out because they thought we were checked out.
I was looking forward to a relaxing evening since we had to be up at 6AM the next day for a long drive ahead. Instead, housekeeping caused a huge inconvenience. Down to the front desk we went to explain the situation. The woman working the front desk was able to locate the glasses case recorded in the lost and found. She also admitted fault on behalf of the hotel and took about 45 minutes to sort everything out while coming up with a solution. In the end they reimbursed us for our losses, gave us another voucher for breakfast and removed our parking fees. It was just an unnecessary hassle we had to deal with instead of relaxing for the rest of the night.
Other than this, our stay was great. The rooms are large, modern and clean. The hotel was nice enough to set up the room with (fake) flower pedals and chocolate covered strawberries, complete with the towels folded into the shape of swans on the bed. That was a nice touch and we certainly appreciate it on our special night.
One downside to this hotel is the pay parking. I’m happy we didn’t have to pay for it but the hotel is located in Burnaby surrounded by a sea of free parking in almost every other building adjacent to the hotel. Heck, Hilton shares its parking lot with the adjoining Crystal Mall that offers free parking. On top of that, I’ve been to Crystal Mall numerous times and it’s the worst designed parking lot I’ve ever seen. Other downsides include pay wi-​fi and the air conditioner is a tad loud.

Just like most of the other rankings, this is an easy 4 stars.
During the summer, rates in downtown Vancouver rise quite a bit. I was able to find a suite (living room with sleeper + bedroom) because of relatives visiting for a very good weekend price. Besides frequent flyer points, which I’m less of a slave to lately, the single most important thing was that it was a block away from SkyTrain. It was both a pleasant and scenic train ride into Vancouver.
The staff is great, the hotel is very nice yet understated, there is a parking garage, and the rooms are inviting and comfortable. If downtown looks pricey, Metrotown in Burnaby, east of downtown Vancouver and served by rail, is a good alternative for quality hotels.

Nothing bad but also nothing really memorable during my short stay. Parking garage is a nightmare to navigate through… it’s shared with the Crystal Mall and we all know Chinese people are the worst drivers. What’s nice is you can just walk right through the lobby into the mall so if you’re hungry. there’s a good variety of food in their food court. The boba tea joint was really good.
The bed in the rooms were awesome… loved the sheets. one thing I did notice that wasn’t cool was there wasn’t any toothpaste or free toothbrushes.

Stayed at Hilton Vancouver Metrotown last weekend. Although it is outside Vancouver, it is not all that far. Just a short 15 minute SkyTrain ride which is 2 blocks from the hotel gets you into downtown. Due to the high frequency of trains, the wait to get on is never too long.
The Hilton is right across from Metrotown and the hotel has an Asian mall called Crystal Mall downstairs. The mall has an assortment of shops, but its main draw is the food court. And which I could swear that I could smell a faint smell of Chinese food wafting from the hotel air vents several floors up.
I found the Hilton through Priceline and paid about $ 94 for one night. The Vancouver area is generally expensive for lodging, so this seemed to be a fair rate for a 3.5 star hotel.
And if there was any doubt about staying at the hotel, the room justified staying here. The room had a large bed with an assortment of different pillows. A relaxing chair sits to the side of the bed. There was also a marble desk in the room. Free room wired internet is currently provided, but no free room wi-​fi is offered. Make sure to bring a travel router, otherwise head downstairs to utilize the wi-​fi available in the hotel lobby. The hotel is currently working on offering free wi-​fi throughout the hotel in the future.
In addition, the room has Lavazza Italian coffee and Peter Thomas Roth bath toiletries. Unlike my last two stays in which toiletries were basic, the toiletry selection here stood out. Two soaps, shampoo, conditioner, lotion, body wash and a shower cap.
Room itself was comfortable. I was able to adjust the room temperature to my preference. And for the third week in a row, I see a LG LCD TV in the hotel room. I guess LG has cornered the market on hotel TV sets.
As for hotel amenities, I only used the fitness center on the 2^nd floor which has the basics. Bikes, treadmills and weights. There is a spa and pool on the 3^rd floor in which you reach by going through the fitness center.
Really the only issue I had with my stay is with the room drapes. My room faced Metrotown which has lights blazing at night. It didn’t seem like I could pull the drapes in so that my room was covered in darkness when going to bed.
Despite this, I enjoyed my stay here because it was the definition of the word convenient. I didn’t have to go far for what I needed.