Mundie’s Towing & Recovery

If you have to get towed — this is the place you want to be !
I know it sounds odd –but …
My gf had her car towed here quite awhile back and we were finally going to pick it up.
The people in the office Diane and Rick (or RP as he is known as) were super cool and friendly.
We had barely
any wait time and even the guy In front of us was nice!
When it was our turn they explained because my friend didn’t pick it up on Oct 26 she had to pay more, but she was nice enough to
waive one of the fee’s so my friend saved a bit of money (and actually was expecting to pay quite a bit more!)
RP asked if she thought we would need a boost, and yes sure enough the battery was dead, but by the time we went to the car RP and another guy were already hooking up the jumper cables.
Now here is where they really went over and above — we were saying how earlier before the tow she had gotten hit by another car and the parking side mirror was off.
They told us to pull into the garage and RP and 2 other guys put it back on for us !
Now that is excellent customer service !!
I don’t think many people feel happy and are smiling when leaving a towing place– but we certainly were!
Now you know why I said if you have to get towed this is the place to be !! Oh and even the tow trucks are cool !

This just happened this evening. I was parked to pick up a friend and my car suddenly wouldn’t start. I noticed the battery light suddenly turned on as I turned the key… *what?!? I’m freaking out at the point * It was very dark, it was pouring cats and dogs, I’m in a neighbourhood I’m not familiar with and I was scared because I didn’t know what I’m supposed to do. But I remeber Mundie’s tow truck company has a contract with my condo, so I thought «maybe they can help me too?»
So I called and a nice lady took my info and gave me an estimate of when the driver will arrive (approx 10 – 15 minutes). Nick — the employee arrived within 7 minutes. He was so polite, kind and really made me feel reassured — I think he could tell I was worried. He then assessed the sound of my car and noted it’s most likely the battery. He also taught me how to jump start a car battery properly and answered all my questions about what I should do after he restarted my car. (Note: after jump starting your car battery– drive your car for at least 30 minutes to make sure it won’t die next time; as well as seeing your car mechanic ASAP). Anyways, I think that this company is efficient and I believe it really depends on the tow truck driver that helps you out. I feel bad for those people who received a bad service, but maybe ask for «Nick» next time.

The drivers at Mundie’s are completely disrespectful!
I was being towed by them outside my house and went to run to stop them and failed to properly coordinate my feet and fell down the stairs. So I pass off the keys to my fiancé who was right behind me to go move the car.
I guess they were pissed off that they hadn’t hooked up the car yet so legally they couldn’t charge us and the driver stars yelling at my fiancé… what for? There is no reason you should be yelling at people! So you didn’t make any money cause we came out right in time, big deal, move on with your day, don’t disrespect people and start screaming at them in the middle of the street.
Plus we are literally 2 blocks from the Mundie’s lot so it is not like it cost him a lot of time for the failed tow. His reaction was completely uncalled for and unprovoked!

A small towing company along Kingsway with hick staff, a little rough around the edges, but helpful.
My car’s been towed twice in the past two months from my bfs parking lot because of my carelessness. I have the pass; I just fail to put it up … so, I trek it down to Mundies ($ 125 tow fee, $ 20 per additional day). The staff are rough, gruff and you’ll hear them sharing jokes amongst each other, but all ’round, they’re fine to work with. They explained to me why my car was towed and how the towing operations operate. Though I haven’t disputed or argued anything, they’ve been relatively helpful (or more so, communicative), which is all I really expect from a towing company.
Much much better service than the Buster’s Towing crew, but even then I hope I don’t have to ‘pay them’ a visit again!