Pandora

I’ve been to several Pandora shops but this one needs improvement. The cashiers are super slow and not very knowledgeable about their products. I had to wait almost 30 minutes to do an exchange. I’m not sure why it took so long cause I was second in line. I also purchased a bracelet and a few charms and they would only give me one box for two charms and offered me a ziplock bag. For the bracelet, I got an option of a box or a pouch but not both. What kind of customer service is this? I went downtown and asked another store for a pouch and got one without even having to make a purchase.

I just had the worst experience in this Pandora store location. Like everyone said in the review thread; THE WORST CUSTOMER SERVICE EVER. I was so humiliated. This is so bad for business. the owners should really take this seriously. Thank you for the tip Nicole. I will give my business to Ann Louise Jewelers where they would appreciate my business.

Terrible customer service.
TIP: Go to Ann Louise Jewellers downstairs! Same stock, same prices, FRIENDLIER SERVICE.

As a collector of Pandora Jewellery for 7 years, I have gone to many different Pandora stores and independent jewellers. This has been the ONLY store that has shocked me with such poor customer service. I have given this store, literally, 10 visits (weekends, week days) in the past 2 years. Each and every time, I am not greeted, it takes about 5 – 8 minutes to ask if I need help (or myself asking for help) and most importantly… they lack product knowledge. I highly encourage any Pandora Addicts (such as myself) or those new to amazing world of Pandora Charms… to check out ANY of the Rodan Jeweller Locations. Absolutely amazing service, superb product knowledge and they care about building relationships with their customers. MAIN POINT: Pandora Metrotown, please improve your customer service, product knowledge and overall customer experience. I would love to have a wonderful sale with you.

STAY AWAY!!! This store has the worst customer service in the entire country! They offer ZERO support for their products.
I spent $ 400 on my bracelet and a couple charms last year, and right after one year it almost broke! I went to Metrotown branch as it’s close to my work, and asked for an exchange or at least a repair. The manager (Unfortunately don’t know her name:() refused to do anything for me and said the bracelet was defected cause I had worn it on an everyday basis!!!
I would never put my step back in this store and will warn my friends as much as I can!
Disappointed in Pandora for letting under-​qualified staff run their business!

Horrible customer service at this location.
When I got a defective Pandora bracelet this location refused to honour Pandora’s exchange policy. Previous visits to this location were horrible, from the bad customer service, staff that know NOTHING about Pandora products, the lack of advice about how to treat the charms/​bracelets, and worse of all providing the charms in a cheap plastic dime bag. You only get this horrendous service after waiting 30 minutes for the sales staff to realize there is someone in the store!
I’m disappointed in Pandora for letting this location remain open.
If you want good customer service, visit Rodan Jewellers at Brentwood mall. The 10 minute drive or extra transit time will be made up by the fact their staff will actually greet you when you walk through the door.

When I search for birthday presents, I think long and hard about what my loved ones would like, and am often willing to spend a lot of money to make them happy.
Off I went to Pandora to try and find the perfect charm for my sister-​in-​law who collects all things cute and sparkly. I was willing to drop down serious cash.
The moment I stepped in the store I was ignored. Sales clerks, would literally look me in the eye, then look down, or continue to chat with their fellow sales clerks. Many of these women had no customers, and couldn’t bother to help me.
Note: I have gotten fabulous service from the Bay to Holts. For some reason, the pompous ladies at Pandora, felt like they were above treating me like a human being.
As I knew exactly what would make my sister-​in-​law happy, I suffered through the indignity of their lack of service, and after 5 minutes of waiting a junior staff member asked if I needed help. After I got to the till, and everyone realized that I was buying something, the bitchy sales staff openly sighed, cause they didn’t get my sale. No one else they had helped had bought anything in the store.
Moral of the story? If you need Pandora jewelry, plan out your day, and go to another place to purchase it like Ragnar in Oakridge, or Anne Louise jewelers in Pacific Centre. The Pandora store in Metrotown is TERRIBLE.
Worst. Service. Ever.