Sears Portrait Studio

Absolutely terrible. I never give reviews for things but sears portraits in general is such a joke. It took 2 months for my pictures to come in and they didn’t even bother to contact me to let me know. Wouldn’t check over the phone so I had to come in just to see if the photos had come in. Service wasn’t anything to brag about either. I tried sears because of a coupon I had found but next time I’ll definitely be sticking with Walmart.

Service here has really dropped in the past few years. Years ago I would have given this place a four star rating maybe even five star (shout-​out to a photographer they used to have here named Milan).
Today??? Even a one star rating is too generous for the service we received today. Rude rude rude are the three words i would use to describe the service today.
I make my appointments way in advance. Then the day before I call to make sure the appointment is solid. We get here today and are told to wait 20 minutes because the next appointment is a walk-​in group??? Still waiting and it’s been half hour now. Unacceptable.
The photographer doesn’t even acknowledge us politely. The kids from the previous appointment are allowed to run around wild and scream.
The reason for the portrait session is to mark two important milestones for my family, otherwise we would leave.
More after the session is done … Brb
Okay so session is over. We will not return to this location until major improvements are made with the staff. The photographer had ZERO motivation to take great photos. VERY little imagination. She offered NO suggestions for poses, no direction for head position, body position vs shoulder angles etc … NADA. She waited for us to pose and said, «smile» and snapped the picture!!!
Other photographers we’ve had take approximately 50 plus shots, this photographer took less than 20.
when viewing our pictures … I just sat there in AWE of how lousey the photo’s were … when I said nothing … she nervously said, «do you like the pictures? yes? right?» … wow … no thank you, not again at this location until MAJOR changes are made with staff!!!

If you’re wondering where my friends and I get our portraits done in ugly Christmas sweater this is the location. The aged and outdated backgrounds actually work in our favor during the holiday season.