Action Engines

Quite a mash up of an experience here.
When I dropped my lawn mower off I was blown away by the customer service. The guy helping me was super polite, came out to my van to help me get my mower, and was very thorough in explaining everything.
I dropped my mower off on a Wednesday and they said they wouldn’t be able to look at it until Monday or Tuesday. But then I got a call on Friday morning to say it was all done except for the wheels I needed as they were a special order and would be a couple of weeks. Unfortunately this is where the great customer service ends.
I told him I would come pick it up in the afternoon and would do the wheels myself when they came in to which then he said he needed to double check that it was ready to go. He told me he would call me back shortly to confirm. I never got a call back.
I went in on the following Monday or Tuesday to pick it up. The guy behind the counter this time was very unfriendly and acted like I was interrupting something very important. He went to the back to find the paperwork. He was gone for at least 10 minutes which leads me to believe that the mower still wasn’t actually ready. We cleared up the paperwork which I found to be quite pricey for the work that was completed. He then sent us outside while he went to get the mower from the back
When he brought the mower out it had two brand new wheels. So were they not a special order wheel or did they just slap something on it so that I could take the mower?
I’m not sure if I would bring my mower back here or not. Lots of conflicting information between what I was told on the phone and what work they actually performed.

After seeing the other reviews I’m surprised by the lack of communication by Action Engine.
It’s been 2 ½ months and our lawnmower has still not been fixed. Knowing that the time we dropped our machine off would be during their busy months and that a part had to be ordered, I waited 3 weeks to place a follow up call to Action Engine. I was told the parts would be in the following week, 2 weeks at the most and that we’d have our mower back the week after (that’s a total of 6 weeks).
I’ve not heard from them since. Not great customer service if you ask me. A quick follow up call to let us know that they were still waiting on the part would have been nice.
We are just back from a few week’s vacation and I’m about to call them again. The inconvenience and embarrassment of having to ask our neighbours to borrow their mowers outweighs the cost of paying for the repair.
I’m sadly disappointed. While we may be the «one-​off» situation with this company, I don’t anticipate us recommending this company to others.

Called for information about repairing my lawnmower. They told me a one hour turnaround to fix my lawnmower. I drove all the way out there I arrive they tell me we will have the lawn more for a week or longer depending on what’s needed to be done. The person on the phone should have been more clear and more detailed about that. I called many other service repair places and they all explained how long they would have my machine for.

This listing was originally under gardening and Nurseries. I changed it to Automotive because I could not find small engine repair. They do small gasoline engine (lawn mowers, compressors. etc) and have parts for a majority of air tools. I’ve used them a few times, they have rebuild kits for most air tools and compressors in stock, a little bit pricey, but you can get it, the same day you need it. I’ve rebuilt a few Air nailers with there kits and it’s easy to do yourself. I also have had 1 chainsaw rebuilt and tuned up here with excellent results, still pricey, but worth it. Everytime I go here there is always 2 or 3 contractors hanging out waiting to pickup, I guess this shows that what they do, they do well. The best thing about this place is it is easy to get to. They are just off Blackfoot on 53^rd. Please note, there needs to be a better catagory for this business like small engine repair and parts. They are open to the public.