Calgary Cycle

I can’t say enough about how good the service has been, and how thrilled I am with my new Mountain bike.
I grew up in the days of road bikes. This was my first Mountain bike, and James and everyone there answered all my questions, and guided me through a very enjoyable buying process.
After sale service, tweaks, and answers to more questions have been very prompt and professional.
I wish all the companies I deal with cared this much for their customers…

Any bike you decide to buy from here will be sized just for you. Measurements are taken, so the bike can be adjusted before your test ride. And whatever you do buy from here comes with tune-​ups for life. Amazing.
Their accessories in shop are limited, but they will gladly order in anything off their catalogs. While it isn’t cheap by any means, their quality of service is unparalleled.

Bought a bike here back in 2003 and enjoyed their great customer service then. Fast forward 11 years later, I still have the same bike (Brodie Fury) and they are servicing /​tuning it up, free of charge.
Talk about standing behind your product. Even car warranties don’t compare.

This review is for Road, the road bike shop owned by Calgary Cycle and located a few doors down.
I love this place. Absolutely amazing customer service.
Bikes come with free tune ups for life. I think my last tune up must have been two hours of shop time, all for free!
An example of how amazing these folks are: I purchased a bike computer with my new bike and my spouse purchased a more expensive version. It turns out the more expensive version shows more things (cadence, heart rate and km/​hr) simultaneously, while mine did not. I decided I would buy the more expensive one a few months later. When I went to buy it, they gave me 100% of the purchase price of the old one, as a credit to the new one. For a USED, INSTALLED bike computer! I was blown away.
Another time they let me take a few different stems (several hundred $$ each) home for several weeks, without a deposit or credit card number.
This past time, we couldn’t get the backing off of a bike computer, because we didn’t have the specialty tool to do it. The guy went to two different stores in an attempt to not only get the back off, but to also purchase and replace the battery for us.
All in all, I am constantly amazed at the lengths they will go to in order to provide good customer service. The free keurig coffees are a nice touch, too. (They had one years before most other retailers caught on.)

If you like amazing bikes go to Calgary Cycle. The staff, from owner to mechanic, ride and not only have first hand experience with their bikes but also have first hand knowledge of the trails you’ll want the shred. Lines include Santa Cruz, Trek, Knolly, Yeti, Intense, Bianchi, Ibis and probably one or two more. The boys can set you up with a factory spec bike or make it as custom as you want.
I’ve been a customer of just about every bike shop in Calgary and Calgary Cycle is now the only place I go.
You’ll get great value on what you buy. This doesn’t mean cheap, rather the price will be really good for what you get.