Carrington Lighting

I went in ready to buy 3 bath lights. Was happy with the selection. Hung around waiting to be helped by the 3 sales staff that were not busy. Not one even said hello! One looked right at me and walked past. I’ll order the lights I saw in your store online, Carrington!

Ok selection but sales staff pretty much ignore you. I think they can work on improving their customer service and inventory selection. Won’t be returning to this store
I was ignored the whole time I was there even though the store wasn’t busy and there were a couple of sales people not serving any customers

Wow, I hope somebody in senior management or even ownership saw these posts. In this day and age of competetiveness, and with people looking on line to check out outlets and what they offer, I would be some mad if I saw my store and employees written up in such a way.
Evidence of this? Well, check me out looking around pulling up stores — and lo and behold, the ratings and rantings Carrington got has caused me to go elsewhere.
If someone in a leadership role for this company sees this, just think how many people have been turned away by the comments made. Then transfer that in to dollars lost in business revenue. I shudder to think how much you are losing on a daily basis.
Time to act methinks. Companies spend tons of dollars advertising and marketing to get people in the door. If Carrington has spent any money in this area (and they have a nice store) it appears they have chosen to keep a staff capable of undoing all this effort in the twinkling of an eye.
Way to go… I think its time someone at this establishment really saw the light.

Carrington has a TON of lights to choose from which puts them hight on the list of places to look if you need lighting. However, this also means that they are really busy and the people who work there are often to busy to help you. The day we visited, we got help no problem.
We found lights that we liked the looks of and we asked the lady about them. She said that they were newly in and that they were a Canadian company that they were carrying because of their quality. We decided to buy them. We got them home and the electrical install was not a problem but the pendants would NOT hang straight. The next day my husband called Carrington. They said to take it down and bring it in. When we did, the man said «See…you just have to bend them until they hang straight». Um… no. At almost $ 200 per pendant, we were not going to bend them to make them work. I’m sure if we broke them, Carrington would not replace them. So we took them all back. We were told we would get a call to discuss options but that never happened. We will be looking elsewhere for lighting.

ok, so typically I wouldn’t buy all my lighting fixtures here. Most are way overpriced or similar fixtures could be found at your local hardware store for much cheaper.
Since I was building a new home, this was the home builders lighting company that they used so I chose my selections, to the tune of $ 3,000 above our «budget.» Perhaps in Carrington-​land, 3 large is not a big deal, but do you know how many pairs of shoes I could purchase for that?! I found our salesgirl pleasant but the front desk/​reception staff were rude and belligerent. If you call in, it is almost an inconvenience that you called but once you do get your sales person on the other end they are really great and professional to deal with.
After my fixtures arrived, one glass cover on the chandelier was broken, and a tech did repair it although he seemed to be in a rush to get in and out and I got the feeling he was irritated with me when he cut his hand in the process of changing the broken cover, sorry my friend, your incompetence is no problem of mine. Then he made the comment that he «didn’t intend on taking so long» with my chandelier, well, seeing that it cost about $ 1,200 I thought it wouldn’t be a big deal to make sure all the glass covers matched! Either way, it was done, he was mad and I didn’t loose any sleep over it.
Fast forward, now I am in the process of renovating my basement and required the same lighting fixtures, which are pretty much discontinued. I spoke with a lovely lady named Yvonna who was just as sweet as pie who took care of locating said fixtures and actually got them transferred from another location for me and managed to give me a little discount in the process… when I went to pay for these fixtures, about $ 500 worth to be exact, you would think that the front end clerks would be kissing some serious behind for the amount of dough people dump there, nope, guess again. One of the older ladies was busy helping someone on the phone, instead of me, a paying customer with cash in hand, and the other was taking her sweet arse time checking out another lady buying about $ 5 worth in bulbs. I don’t mind waiting, not at all, I do mind the attitude.
Payment time, I tell this she-​jerk that I had an order placed with so and so and what it was and how much I owed. She looked at me like I was from Mars, aggravated, in fact, that she had to look for the fixtures which happened to be by the front entrance and became even more irate that she was unaware I was offered a discount. She left me at the check-​out to make sure that the sales rep did in fact give me a discount! She was charging like a bull! I thought she would turn into the incredible hulk at any moment!!! She had some difficulty with processing two transactions, I used visa and cash but I guess that is taboo here. I don’t know about you, but I rarely have $ 500 in my wallet at any given time.
All in all, Carrington does have a lot of beautiful items, some are severely overpriced and others on clearance are a steal, just make sure you prepare yourself in advance for a healthy serving of attitude from the front desk clerks.