Starlight Electronics

Unfortunately, the store doesn’t even deserve one star. I received really bad customer service from the owner at Starlight Electronics. My TV was turning itself on and off, but it was working. I dropped off the TV on a Friday and I mentioned that I would leave the TV for a week while I was out of town and pick it up the following Saturday, which he agreed to. He asked me to call him the next day to find out the cost to repair it. When I called he quoted me $ 148 dollars so I gave the go ahead to get the part and repair it. When I went to the store on the following Saturday there was a sign on the door saying that they would be closed for the next several days. Now I couldn’t pick up my TV until the next Tuesday. When I called on Tuesday to see if they were open, he mentions that the TV now needs a different part and would be too costly to repair now. I asked him why he didn’t call me to let me know, as he had my contact information, but never got an answer. Now he tells me that the TV is COMPLETELY DEAD. This is not how I brought the TV in and I feel like he has wrecked my TV, doesn’t know how to diagnosis or repair it, and can’t fix it back to where it was. He skirted my question twice when I asked if there is a cost to diagnose the problem. He didn’t give me an answer, but when I got to the store he says it will be a $ 20 dollar charge, which he refused to return to me even after he destroyed the TV. He says that there is nothing he can do for me. If you are thinking about taking your electronics here check out their BBB rating first, I wish I had before I took it there.