Pet Habitat

Recently purchased a hedgehog.
The staff were knowledgable and helpful until it came time to pay and leave with my new spiky friend. The employee suggested a certain food for the hedgehog that it was already eating. The food was quite pricey and we decided to look for hedgehog food somewhere else. The owner of the store (an older man other then the employee) became instantly rude. When transferring the animal to it’s temporary box, the owner was very rough and displeased with the choice we made to NOT buy his food. He then continued to hand us the box with my hedgehog in it, after spilling onto and into the box the bedding and poking holes into the box while the animal was inside. He quickly showed us the animal was alive. (Kind of strange if you ask me) and slammed the box on the table and said «Here you go». Without opening the box we went to our car, and began to observe our new friend. Earlier we had held the hedgehog with no problem. While in the car, the animal was completely frightened and on full alert. The slightest move made it jump. I was very displeased with how they treated my newly purchased animal. They also said «No guarantee on animals health» due to the fact we didn’t decide to purchase their animal food.
Recap:
1) products were forced onto us for the animals «well-​being»
2) staff became rude when we declined their suggested products and wrote on our receipt «no guarantee on animals health»
3) improper handling of animal resulting in a frightened little guy who had to be slowly and patiently made comfortable.

This place is the worst pet shop I have ever been in. They only care about your money and not the animals. I only go there when the other stores do not have what I am looking for in stock. I have been there countless times and its the same story everytime. I would suggest taking your business elsewhere like Mr. Pets on Westwood St. Or Prairie Pet foods in Poco.
Tracey the other reviewer does not know what she is talking about trust me.

After a couple horrible pet experiences at big box pet stores, I purchased a teddy bear hamster from this shop to replace two previous ones which were both very ill when I brought them home. The big box store was very dismissive as if I purchased a faulty product vs. a living, breathing little pet. So I decided to drive a little further to visit Roberto’s Pet Habitat.
My first reaction was the store was quite large, and very well stocked. Then I spoke with the staff and told them I needed a new hamster for my daughter. We were taken to a clean and well lit area where they kept their small animals. All the cages were very clean, hamsters were kept apart and you could tell these animals were healthy. My daughter was asked to wash her hands, and then was allowed to hold the hamster she chose to be sure it was the «one».
Well after almost 3 years of a very healthy, happy hamster our little guy moved on. So we knew immediately that we’d get our new pet from this shop again. We drove from downtown Vancouver to this shop in Coquitlam to purchase her a new teddy bear hamster.
The staff (particularly Russ) are always helpful and provide excellent information and advice. I highly recommend this shop! It has a family feel to it and I love the fact that these people sincerely love and care about their animals.