UPS Outlet

Lost my first parcel but couldn’t do anything until 5 days after they lost it and it was the shipper that had to start the investigation. The lady at the front desk was clueless when I talked to her and was not helpful at all.

Thank you to your Lacewood depot (which isn’t on Unilocal) for not notifying me that my babies car seat had arrived ! Instead they held it for two weeks with no notification and sent it back to Ontario. When my fiancée went to ask about it– the clerk said ‘sometimes our drivers don’t deliver things’. Nice work.

Talk about incompetent Companies. This one takes the cake. We started waiting for our package on the 15^th when it arrive at Simmonds Dr. depot. It is now supposed to finally be delivered on the 20^th. They apparently do not recognize instructions and this is definitely not service. Use their competition whenever possible.

I purchased a waterproof phone case from Amazon, and it was supposed to be delivered yesterday. I checked the tracking number and it says it was available for pick up in Dartmouth, I’m on the Herring Cove road, and I’m not traveling that far just because they didn’t want to deliver it properly. They said that I wasn’t home, so they had to drop it off at Simmonds Drive. I was home, they just didn’t want to bother. «Special delivery arrangement requested by customer, which may delay shipment» I never talked to them about shit all. My door was wide open, I was home all day, they didn’t leave a slip or anything, they just didn’t want to deliver it.

I would give them no stars if I could. My husband ordered my Christmas gift (s) from a good company in the US — paid extra for UPS 3day delivery and it came as promised on Tuesday the 17^th but we were not home. The paper left said to call to rearrange delivery or they would try again but send it back if not timely delivered. My husband called when we got the notice that Tuesday and said to leave it at their depot in Burnside. It would be there for sure by Thursday. We dropped by Thursday after work. After almost ½ hour my husband was told it was still on the truck… what!!! OK we will come back tomorrow. Again repeated only this time 40mins wait to be told it is still on the truck. WTH!!! Are they just stupid? So they are not opened on the weekend — another WTH!!! It’s Christmas and although I would not like to be working at this time of year this type of service should be. So he calls their main Customer Service line on Saturday to be told — yes it is still on the truck… it may come off on Monday or not. Does anyone know Christmas is Wed and the last work day is ½ day on Tuesday for most… so I guess no gift. How in this day with electronic tracking this guy doesn’t know to take it off the truck — and how can they not know the driver and pick up the phone and call him??? I’d never buy (and I buy quite a bit over the Internet) from anyone that used UPS.

This review is based on my experience with being charged a $ 45 brokerage fee on an item just over $ 100. I’d give them a 2.5 if I could since they did help at times but overall they make it far easier to pay the fee than to self clear of course.
Pros: person at their 1800 number was very helpful in telling me how to self clear my parcel, the woman at 100 Simmons was also very helpful at pickup
Cons: $ 45 brokerage fee for them to clear customs for me without my permission, no information from the driver re: my options, multiple hoops to jump through to send the customs doc (B15) to them rather than just showing it at the warehouse as soon as I’d got it — had to wait for it to circulate internally first before they’d release the parcel
To self clear you :
1. asap, get the UPS tracking number from the company you ordered from
2. call UPS with that number and get them to email you the shipping invoice
3. take the invoice to local customs office (1583 Hollis Street), pay duty and get the B15 form (likely less than ¼ of the brokerage fee)
4. after getting a call from UPS with instructions on where to send, email/​fax a copy of the B15
5. if you’re quick enough it could arrive in your city with the charge already cleared so they’ll deliver or drop at a UPS store, if not wait a day or two for the brokerage COD charge on your parcel to clear and go to their warehouse to pickup your parcel (don’t pay the COD charge, once you do you’ll likely never see it again)