L Hansen’s Forwarding

I moved from Ottawa, Canada to Menlo Park, California and shipped my car via Hansen’s. The staff at pickup and drop off were very nice and courteous, however somewhere in between my car wasn’t treated properly.
I have a factory-​height 2013 Hyundai Genesis Coupe (so it’s not that low), yet the underside of my front fender have 2 massive scrapes. Furthermore, all touchpoints inside my car were covered in a layer of grime; the steering wheel, shifter, door latch, and door handle. Finally, they disregarded my specific request and stickie note to use the handbrake at all times when parked. Lastly, the car was held up at the Vancouver land border because someone at Hansen didn’t forward some documentation to the local Vancouver office.
My employer covered the fee as part of the relocation assistance, however the treatment of my car, permanent damage, and week-​long delay is unacceptable. Would not recommend.