The Workshop Gallery

I’m reviewing this as the Workshop Gallery since they moved to 705 Pape Ave.:
Can’t say much about their creativity or actual work, as this review is purely about their customer service.
I went in last year about Christmas time to ask about how they would frame a piece of artwork in a shadow box. The woman sitting at the counter with her co-​worker was very unresponsive. She kept saying that they do all types of framing, and just bring it in. I described the piece as a 1-​inch painted canvas block, and asked if they had any samples I could see, or if there was a price range for shadow boxes or mattes or glass, but she kept saying, «Just bring it in.» If she can’t even provide any idea about the most basic issues that a customer might have before they bring in the artwork (pricing? sample materials?), what kind of service is that? I think she was just more interested in getting back to her conversation.
A final note: Since it was Christmas time, there were some candy canes on the counter. My son who was with me asked me quietly (but in a voice that no doubt the clerk heard) if he could have one. I know that I wasn’t a paying customer yet, just an enquiring one, but usually a store clerk would happily offer a young child a simple candy cane. She didn’t say boo. It’s the little gestures (or lack of gestures) like this that showed me what kind of customer care I could expect from them.