Century Park Spa Lady

I wished I had read reviews about this place before I went for my «Free Trial» that my cousin signed me up for.
What they do is they give you a «special discount» if you give them 5 of your friends names and phone numbers. Then Spa Lady calls them and brings them in and the whole cycle continues over and over again.
I usually hate saying anything bad about a company, because I know that a bad review can hurt them… But Spa Lady is one of the very rare companies that has definitely earned (and deserves) ALL the negativity that comes their way!
Warning to everyone: DO NOT sign up for a «Free» trial, because it’s not free!!! They’ll guilt you into signing this and that, and before you know it you’ve got to pay them $ 70-​$ 80 a month for the next 3 years. But don’t worry they give you a free bag and water bottle. ugh!
Ladies save yourself the stress (and money!) and just avoid like place!
Trust me, you’ll be happy you did.

So I’m writing again because I’m mad on behalf of a friend that got scammed here, trying to get her money back, which she never did. They have all of these confusing packages, hidden clauses, and surprise changes that you had no idea you signed up for. The manager never called her back even though she left repeated messages, and neither did the head office. In the end she had to pay hundreds more for what she did not sign up for. They really are a shady company. Here are some places online that call them out, and, if you look at the «reviews that are not currently recommended» at the bottom of this Unilocal page (the hidden reviews) they all talk about how they had problems with money/​understanding the «contract» or the confusing «promotions»:

I joined up a year ago and «only» got the year-​long contract. I’m going to give it up because I don’t go often enough unless I purchase training sessions.
I did some training with Clarice — she’s awesome — if I could give a separate review for her, I’d give her 5 stars. Funny, enthusiastic, knowledgeable about a wide range of health activities and dancing and integrating of dance moves in your work-​out … simply grand.
I wish they were open later during the week and longer hours on the weekend. I agree that contracts stink. I wish they had a drop-​in charge or at least a monthly payment option.
The temperature of the place is perfect.
The change room is up a bunch of stairs and it’s a bit inconvenient … but hey, you’re there to work out, so a few extra steps really isn’t a big deal.
I love the music there.

After a lot of serious thought, I’ve come to the conclusion that I really love Spa Lady. My fellow Unilocalers are usually spot-​on with their thoughts so I was pretty skeptical about this gym, but I’ve really, really been wanting to switch gyms, and my last gym was fairly dude-​heavy, one of the main reasons I wanted to leave. So I couldn’t be deterred! I went and tried it out.
I think the biggest turn-​off of a gym, for me, is when it feels really intimidating. Unfriendly patrons, unfriendly staff. But that couldn’t be further from the way Spa Lady operates. When you go there for the first time, a staff member spends about half an hour with you showing you how all of the machines work, how much weight is about right for you, how to change it, etc. Then they spend three more sessions with you! Even though I’ve only been going for a few weeks, I feel old hack by now. And that’s a good thing! It’s a very comfortable space — homey, almost. Weird, right?
Not only do they have a ton of machines, a good weight area, solid machines (I’ve never seen any broken) and fab group fitness classes… wait, I think that covers it, right? What else can I list that’s awesome? Lots of lockers? Huge parking lot? Easily accessible by public transit? A kids play area? Did I mention the awesome staff? Oh shoot, I did already.
Teen tiny complaint? Wish they were open past 9. I’m a late night worker-​outer. But I end up having a way more normal routine thanks to their hours so maybe it’s a good thing. But closing at 5 on Sunday needs to stop. That’s nonsense.

I think the unfortunate thing about Spa Lady is that you have to sign such a long-​contract. There are definitely months that I don’t have time to go. I’m planning on moving out sometime in the near future and because of how terrible there cancellation policy is its more worth while for me to wait until my contract is up this summer and just not renew. There machines are alright but usually busy. One positive is that the Zumba class taught by Tamico is absolutely AMAZING, I just wish it wasn’t in the middle of the day. I’m fairly frustrated that there are no classes offered on Sundays and that there aren’t more on Saturdays. Oh well. I don’t know if I would recommend buying a membership here, it’s just not worth it. Go to a place where you can pay month to month or something.

I quite like Spa Lady. The women are some what helpful but my favorite part is the comfortable side of it. Not having to worry about what others think. It may be smaller for a gym but has what’s needed and the price is really good too. Compared to others hitting high 40 or more a month.
I may not resign in October because the hours dont fit my schedule but I am thinking about it.

I paid for 6 months upfront because I did not want to be locked into a contract (their cancellation policy is TERRIBLE)
The cardio machines are old and most of the time there are so many out of service (right now there are 4 treadmills down out of 20) that you have to wait for a machine even though at the time I signed up I was assured I would NEVER have to wait for one.
Worst of all the gym is filthy. I would be shocked if it gets cleaned once per month, the locker rooms always smell bad and the washrooms are disgusting. If you walk across the floor in your socks (becasue they make you take your shoes off at the door!) your socks will be black.
I would steer clear from Spa Lady, thank God I did not sign a contract!