Chateau Lighting

My husband and I visited Château Lighting after our wedding a couple years ago when we were decorating our new place. This is the first and last time we ever went to a dedicated lighting shop. The prices were much higher than we expected, and the style was … not for us. I don’t even know how to describe it – not just dated, but inauthentic and stuffy.
On the positive side, the store was tidy and we received decent customer service. Nothing else stood out, good or bad, and two years later our experience has been distilled into the occasional joke about how tacky the place was.

The customer service was very good — certainly no complaints in that regard.
However, I found the selection somewhat limited and not to my taste — I was looking for more modern fixtures, and most of the selection seemed rather traditional. Moreover, I was surprised to find out that the store does not carry energy efficiency CFL lightbulbs — when I asked why, I was given misinformation about safety concerns with the bulbs.
The prices were okay, although we were able to get some similar — if not identical — fixtures at another store for a better price.
Although the customer service was very good, the store hours were inconvenient for us — there were no late hours and they would not take appointments for builder clients on Saturdays.
At the end of the day, our builder let us use another supplier where we found better selection, better pricing, and CFL bulbs. It’s really too bad though, because the customer service at Château was so good.

Château Lighting is an OK place.
I went here to buy some lights for a renovation project but I ended up walking out empty handed.
They have a decent selection of lights — after all, that’s what they do. I found the prices to be more than I wanted to pay though.
The staff didn’t really help me much. I kind of felt like I was on my own and out of my element. I don’t know anything about lighting!
Anyways, I ended up buying lights from Canadian Tire of all places.
It’s an OK store, not the greatest but it’s not bad.