Chatters Salon

I have been going to this salon for nearly three years. I have had some great results and some alright results. I had foils last spring that washed out and turned yellow — despite using a sulfate-​free shampoo formulated for blonde hair & waiting the required 3 days before washing. Regardless of why this happened, the manager was quick to squeeze me in and fix the issue. The only other issue I had was a mixup after check-​in. My appointment ended up being an hour late, which wasn’t a huge deal since I didn’t have plans afterwards & it was an honest mistake. The stylist ended up giving me a free haircut with my foils & was quite apologetic. Every stylist I’ve had has been quite friendly. I especially enjoy seeing Lesley, who not only takes the time to listen, but makes suggestions, & does a great job. She is pretty popular so it can be difficult to get in to see her unless you book weeks in advance… I’m notorious for making last minute hair appointments so I can’t always get in with her. A bonus about this place: You receive a free product with each colour service which is fun and a great way to try different items they have in the store. They also have a rewards system so after each visit, you can accumulate points that give yoy discounts on products and services. Great selection of products available in store as well.

All and all a MEH experience. My stylist was a 39 something phillipino?? Man. He was not Horrible by any means but he made me feel like a dog at the groomers. No names exchanged, he BAIRLEY asked me what I wanted from my hair. Now I was cutting over 8 inches off and have ALWAYS had the stylist really think and listen to what I wanted. This guy’s just started chopping. He didn’t say a word throughout the entire cut until I told him I wanted the angle to be more drastic. At the end I even had to tell him my bangs needed to be cut and after he did so he didn’t even attempt to get ANY of the hair off of my face. Just went back to chopping at the back of my head for some reason. The cut took less than 45 mins which is great but in that time I think he spoke maybe 4 complete sentences, along with some grunts. I’m not a person who really cares for idle chit chat but perhaps he needs to learn to speak with his clients at least about the haircut. Over all I’m okay with the cut. It’s not exact what I wanted but he does have some skill. I won’t be going back to this Chatters! However the one in windermere is amazing.

Used to think this place was good, until one of their hairdressers started chopping at the very roots of my long hair when I didn’t want it thinned out at all. He could barely speak English so it was difficult to communicate anything to him. Will never return to this salon.
Also, one of the girls there did a really poor job on my mom’s hair. It wasn’t cut straight, and looked like the girl didn’t care at all because it was all multiple lengths and choppy. I had to ask the girl to fix certain spots. Very poorly done. Save yourself $ 50 and go somewhere else.

Great place to go to get salon quality products. Even better is their litre sale. Huge fan of Biolage Matrix for Colored Hair. Even have a points program.

Just went here for a trim and a style as I have a celebration to go to tonight and being a mother of 5 I don’t get a lot of time to pamper myself and do my hair like I used to when I was a teen or in my twenties. I went during my lunch break and asked for a small trim as I am growing my hair out and a quick style nothing fancy as I am on a time limit. SO this brings to the reason why it falls 1 star short. It took them 3 hrs… needless to say I got in crap from my boss for being so late and taking advantage of the fact they allowed me to use a little longer of a lunch to get my hair done as they know I don’t get many opportunities to do so. The hairstylist (David) was absolutely out of this world BUT too much of a perfectionist. I LOVE someone who takes pride in doing hair and making sure you leave looking your best but this was the one time I truly did not have time for that and wish he would’ve done what I had asked. He must’ve spent an hour redoing curls making sure they were JUST right and hair spray upon hair spray and re did areas that to me looked amazing but to him… just weren’t perfect enough. David, THANK YOU for being so amazing but when someone says they are in a hurry you have to respect that :)
I will definitely go back to him but perhaps on a weekend when I have time to kill. In all the years I have been living in Edmonton this is the one and only time I will return to a stylist because of bang for your buck and amazing skills.
I usually have to explain to stylists what I need done to my hair for a trim etc because one half is thick and the other thinner plus it’s wavy but David knew exactly what to do and how to do it… I just needed to sit there and look pretty. If you are going there for a cut David does it quick and perfectly and with flare.
107.00 $ for a wash/​trim and up do with curls… NOT bad.

I recently visited Chatters and it was my first time. After having few bad experience at other Salons, I was little nervous. I was greeted as soon as I walked in the door. My stylist, Teresa Kennaugh, was right on time. She looked at my hair and gave me some suggestions, which kinda helped me to decide what kind of style I would like to have. She was really friendly, attentive and helpful.
I will not go anywhere else anymore. Thanks to Teresa. :)

Worst salon for getting hair done. Made me cry destroyed my hair then told me I couldn’t come back again for crying. I have had several other girls leave with burnt or damaged or destroyed hair to. The only good thing is that they sell all the best hair products but don’t get your hair done there you will be treated terrible and over charged and they will not give money back or say sorry or fix it.

Horrible horrible place! My hair is still recovering from this place. I wouldn’t have written this review but the damage was done and my hair just hasn’t been the same since. :(I wanted to share my story on here.
I used to go to chatters before I found a specific hairdresser in Edmonton that I liked. I really needed to get my roots done and didn’t know where else to go so I made an appt at chatters for a colour and tone. My hair at the time was blonde and my roots are red, so I needed a colour and tone.
I got there and the hair dresser was nice at first. I told her that I bleach my hair white blonde, and that I needed my roots done and an overall tone. She seemed fine with that and started mixing colour. When she began applying it, I noticed that she was colouring the majority of my hair, not just the roots, but I figured that she knew what she was doing. It’s so horribly awkward to question people at the salon so I just didn’t. Anyway, she basically let me process for over an hour under the heat lamp. I told her I usually don’t need to process this long for a root touch up, but she said it was fine… What came out was my completely white bleached roots and NEON ORANGE hair. I have no idea what happened, but another stylist told me my hair was over processed or something. I should have stopped her, but my stylist insisted she knew what she was doing!
When I got back to the chair I was so upset, and my stylist just made it worse. She told me it was my fault because she didn’t know that my hair was naturally red, which makes NO SENSE because I clearly told her that all I wanted was a root touch-​up and a tone. At the start of the appointment, I said «I bleach my hair blonde», not sure how much clearer I needed to be. I told her that it’s not my fault that she didn’t listen at the beginning and that she was nuts if she thought that white blonde with HUGE red roots was my natural hair colour. I then told her that she was being extremely rude, and she began to apologize and tried to fix my hair. I ended up leaving with this orangy mess of a haircut, so embarrassing.
I went to another salon and met the woman who does my hair now, she basically told me that it wasn’t worth the damage to keep my hair blonde. I waited two days before going back to a salon for a fix, and my hair was falling out in the shower and completely FRIED. So I ended up having to do something called a shampoo cocktail, a deep condition, and then finally at the end we decided to dye it brown and cut off all the fried ends.
So in sum, my blonde hair was completely ruined here. It’s been a while since then, and my hair has never been the same. I used to have such nice thick long hair and now I have thin, damaged, short hair. I will NEVER go back to this place under any circumstances.
On a customer service note — I feel like I was treated very poorly. I was never greeted by the receptionist, I had to wander around to find someone to check me in. And when my hair was messed up, the stylist was not sympathetic for her screw up.

The district manager got in contact with me last Tuesday and apologised for my experience. She offered me a $ 25 gift cert which I accepted but a bit disappointed as she informed me that no Chatters in the Edmonton area could actually do gel nails. So the gift cert can’t even be applied towards the cost of fixing the problem the manicurist created. Guess I’ll buy hair product or something. Nice gesture but again 2 weeks before the incident I spent $ 70+ on a new set. Not to mention that the damage caused to my nails actually prevents me from getting a new set now and I have to wait however many months for my nails to grow before I can get them again. In the meantime I am in pain as my natural nails are paper thin. They are sensitive to touch and temperature. On the upside the girl who created this mess is no longer employed there so this won’t happen to someone else which I am thankful for.

Well it has been almost a year since I stumbled upon this beauty-​supply haven and I have been a returning customer since. I am continuously impressed with the variety and selection of products. I have come to learn they always have the newest collection of nail polishes (OPI & CND are my favorites) as well as newly released products from my favorite hair care lines (they already had new Pureology Strength Cure line in stock weeks before my own hairdresser had it available).
On my previous review I gave Chatters a 4-​star rating, which at the time was well deserved. The main reason I have decreased the rating to 3-​stars is based on the changes they have made to their return policy and stocking issues. I was elated to learn (upon my first few visits) they offered full refunds and a wonderful hassle-​free return policy. They now have abandoned that policy and instead only offer exchanges with quite a detailed list of stipulations and exceptions. I’m not exactly sure when they changed the policy, I only know I was not informed and found out during a (less than pleasant) visit to the store to return a hairspray that I was reacting to. I was treated quite brashly by the manager (who had to be brought up to inspect my hairspray) to ensure it met the return criteria and gave me 20-​questions about how much I used and why I was bringing it back. Don’t get me wrong, I still very much appreciate the option to exchange unsatisfactory items (it is still a step-​up from most salons), but I am not happy with the lack of the hassle-​free environment in regards to returns.
Finally, my last little quip is my disappointment upon a few visits where my go-​to items have frequently been out of stock (three of my Dermalogica items were all sold-​out on one visit). It’s a minor issue but annoying none-​the-​less since since I travel from downtown.
I still highly recommend Chatters, it is a wonderful one-​stop-​shop for everything beauty, and in general the staff are helpful and friendly, but I may seek out alternative locations (I’ve been contemplating travelling to the Windermere location) to track down my sold-​out products.

It is great place to buy your hair products, but not so good to get a haircut.
This was the 3^rd time with the 3^rd hairdresser and all of them was mediocre cuts.
I am in my 30’s, just had kids and I had feed up with my long boring mommy hair and wanted something modern, short, chic and bit edgy. I described what I wanted, showed multiple picture on my phone of a sharply angled modern inverted short bob. After 2 hrs and endless begging to cut shorter at the back and make more angled, textured, layered and edgy, I just gave up. I walked out with thick medium length boring bob. Totally not what I had in mind. Probably my mom would be happy with this hair, but I am definitely not.
I just do not get it. I buy my beauty supplies here, and I always admire the girls’ hair at the front desk. They are always modern and edgy, but I guess they not willing to cut such hair for someone over 30 :(

I made an appointment with the friendly receptionist on Friday for Saturday evening, come Saturday evening I get to the salon and am seated right away as my stylist was just finishing up with another client.
I had the opportunity to take in the view of my surroundings while waiting and I have to say, it is a big place; there’s a large selections of hair/​beauty products in the front, brightly lit and more dimmed in the salon area, which may look small but actually winds up in to a second floor area.
After a short wait, I was approached by a very friendly woman named Lynn (sp?) and as I was sat in her chair, we went over what I was looking for and she provided different options; I was contemplating doing a platinum blonde, but she had convinced me to do a caramel blonde because it would accentuate my skin tone more, which I agreed.
Now I’m not one for small talk when I get my hair done, but I do appreciate the occasional follow up question if the stylist has any questions or concerns; Lynn was awesome in this regard, she let me do my own thing, only occasional breaking in with a follow up question.
During the wash, she spent extra time massaging my scalp and temples which I really loved. After the wash and blow dry, she spent a good amount of time cutting my hair, ensuring my lengths were completely even and I was completely satisfied with the results, which I absolutely was! In the end, I spent less than what I’ve spent at other salons, for the same thing and left with a great haircut, color as with two hair products.
This experience was by far one of the best ever! I believe I’ve found my new hair salon and stylist! Would definitely recommend this salon and the stylist Lynn!

Two weeks ago I came in for a cut and style and it was by far the best I had EVER gotten — thank-​you Parm.
Today, my husband and I drove all the way from the north end so that he could get a haircut from her. We arrived and Parm was completely booked (no surprise) so the ladies behind the desk, who were more interested in socializing with each other and trying on each other’s boots, took my husband’s name and advised that it would be a 15 minute wait. He told them OK and that he would be back in 15 minutes which was at 3:00 PM. He got back to the salon at about 2:55 PM and he proceeded to go back to the waiting area. I met him there at about 3:10 PM. We waited until 3:30 and there were people coming in and getting right in the chairs. I suggested that he go to the desk and find out what was taking so long. The young ladies at the desk told him that he needed to check back in with them when he came back I to the salon — they did NOT advise him of this when he told them he would come back. They told him that it was already too late to get a haircut. We left the salon and one of the FOUR receptionists that were there ran out after us and apologized ad tried to give us a $ 10 off card. Ya, no thanks. I let her know that we would NOT be back.
My advice to the management of this salon is to educate your staff as to how to manage appointments — these four girls behind your desk are NOT doing your store ANY favors and it was a turnoff to be neglected and see that they were more I retested in socializing and trying on each other’s boots…
Again, we won’t be back and I won’t be recommending this salon to anyone…

I actually got a hairstylist who was not a master or senior stylist so the hair cut was cheaper. She did an amazing job compared to some senior stylist I paid more at other trendy places.
I was quite pleased with how effortless she cut my curly hair (which I find it’s hard to find a good stylist with). I felt good with my cut after which I haven’t felt in awhile since my last stylist left the country over at chrome salon.
I say give the non senior stylist a chance just to see.
I am glad I did not have to pay an over priced hair cut that I did not enjoy.
I ended up paying for a $ 38 cut– medium length hair. I usually dish out around $ 50-​$ 66 dollars for a cut.
Pleased with the stylist I got over there!

I come here every 6 weeks to see Rachelle for a wax. I have been seeing her for 5 years now and she is the best. My eyebrows always look great after seeing her and as a result I feel great. If you are looking for a good waxer look no further than Rachelle.

I have been going to this salon now for several months, after I was so deeply disappointed by my last stylist (see my previous review). I have had very good service here. I have been very happy with my hair and styling, and I am always charged the same price, for the same thing! I would say their prices are on par with other salons — it is not a cheap place to go, but it is not ridiculously overpriced like I have previously experienced. I think the trick is to go to one of the Master Stylists — that is who I see, and I have been very happy. I know there are several stylists who are just starting out that work there, and although you pay less, you are paying for lack of experience as well. My new stylist spends a very reasonable amount of time with me, I never feel rushed, and I feel that what I am paying is a reasonable price for the services I receive. I am very satisfied with my new stylist! She is really good! Especially her colour!
As for the products, some products are less (and to me, $ 7 savings per bottle of shampoo IS worth it!). However, they have also had some prices that were NOT lower (for example, I bought a curling iron for a fair bit of money, and later found out I could have bought it on-​line for half the price!). I think it is just like anywhere, you need to do your research before buying an expensive product, as they are not necessarily guaranteed to have the lowest price. But on certain items (for example, the shampoo I buy) the price is significantly less than other salons, and to me this is worth it.

I went here in search of some hair products after reading some great reviews for Chatters beauty outlet. I walked in, hopeful, and was surprised to see how big it was, and how many products were out on display. I started to walk through the store and took notice of which products they had and what the prices were. This is when I became disappointed.
The prices did not seem like they were THAT much less expensive than the prices at my salon. Some of the huge bottles of shampoo were regularly priced at $ 31.95 and they knocked the price down to $ 24.95. I wasn’t tempted by the $ 7.00 savings.
The other thing that sort of turned me off was that I was never greeted or asked if I needed help. I was wandering around the store and no one asked me if I needed help looking for something.
I won’t be back.