Coast Edmonton Plaza Hotel

I had the worst and most unpleasant experience when I stayed in the Coast Edmonton Hotel. In the second day of my stay, after the housekeeper «cleaned» my room, I found a bag of my valuable clothes was missing. I had an important meeting in the next day but a jacket I needed to wear was unfortunately in that missing bag. I called the front desk right away and a lady there told me the housekeeper may mistakenly took the bag and throwed it away like garbages. She also told me that the housekeeping manager and the housekeeper herself will discuss it with me in the next morning at 9. Well, as you can guess, nobody showed up and wanted to explain to me what was going on in the next morning. At 10 am, only after I strongly insisted I finally had the pleasure to talk to the housekeeping manager. Again, as you can guess, the manager simply denied the fact. She checked my room herself and could not find the bag either. Nobody came in my room except myself and the housekeeper in that day so my bag of clothes just magically disappeared? A front desk manager helped me to report this incident to the police but I really doubted whether this would help. I waited endlessly in the lobby but the police did not come. I checked out at noon, as I had to rush to buy myself some new clothes for my meeting in the afternoon. They said they will contact me once they have any new findings but I will need to fly back to the US later this week so I suppose I will have to forget all about it, as I dont have time to make international calls to chase them around. I can tell from their faces that they dont really care about the lost of my belongings.
By the way, I paid on line before I checked in. Just in case somebody would assume that I was trying to get out of my bills.
I travel quite a lot and have lived in many hotels in many different countries. Nothing like this happened. I have never been this disappointed and unhappy about a hotel.

The location is excellent and the place is clean. The renovations don’t annoy but I have two complaints that keep this from being 4 stars.
First is that due to the nature of downtown Edmonton they need security front and center.
Second is that the pool was a disinfectant chlorine bath. Any pool built in the last 15 years uses some better technology.

L’hôtel est en pleine transformation. J’ai eu droit à une chambre rénovée. Le nouveau look est moderne chic. Tous les meubles ont été remplacés donc on retrouve du bois, du cuir, du verre. Un nouveau papier peint gris et mauve orne les murs ce qui rafraichit bien la chambre. Les couloirs ont subit la même transformation et ça parait extrêmement bien. La seule chose à améliorer dans les chambres: le bain n’a toujours pas été remplacé ce qui contraste beaucoup avec le reste du décor.
Le lit: très confo. Le wifi: parfait.
Le restaurant de l’hôtel: à essayer! Je ferais une description exhaustive une autre fois mais je peux vous dire que au fil des années, j’ai goûté à 70% du menu et tout est excellent.

The location is excellent if you are working downtown on Jasper or 101 street. Minutes walk to City Centre mall. There is a farmers market nearby on Saturday on 104 during the summer. They accept cats as guests for a small fee. Rooms are spacious for downtown.

We stayed in the penthouse suite on our honeymoon night. We chose the hotel based on its proximity to our reception venue. We were able to offer a group rate to our guests, and the customer service was good.
$ 20/​night parking isn’t exactly ideal and there was only room service for breakfast/​lunch, but they did offer a sweetheart package, which included champagne, fruit (which for some reason tasted salty) and roses.
Not the best ever, but definitely clean and decent. Good downtown location.

I was so excited to have a girl’s night out for my birthday. We thought it would be a great idea to stay at this hotel with it being downtown and us wanting to go dancing not to mention they have a spa what could go wrong, well let’s begin…
Upon arrival we thought how gorgeous the hotel was on the inside, everything looked very classy but when trying to check in we were greeted by this young punk kid who made it very clear he hated his job, he was rude beyond belief, threw our cards on the count and answered all our questions as though we were a burden.
When making the reservation over the phone we were never told that the Coast does not have its own parking and that parking was $ 20.00 a day, we were told that they did offer a shuttle service but when we asked about it when checking in we were told they do not offer it on weekends.
The rooms… to say the least were blah, which didn’t bother us too much (it’s not like I was staying here for my honeymoon).
We spent the day at the spa located on the second floor of the hotel which was… AMAZING (this is the only good thing about this hotel). We felt so refreshed after a massage, mud wrap, and getting around nails done it was time for dinner.
WOW…dinner…who thought an order for two would be complicated. The café restaurant in the hotel was dead and I mean there were four people in total at the restaurant including my friend and I and it took us 20 mins to get drinks and 45 mins to get our dinner.
Okay dinners over let’s try going to the pool, soak ourselves in the hot tub, relax and then go dancing… The Coasts pool scared me. It looks like something out of a horror film where Jason comes in and butchers you up… just saying. I wouldn’t have set foot in that room alone. The lights flickered, the pool was all of three feet deep and the bottom left like they covered it with a tarp over concrete, and the hot tub was filled so much with foam/​bubbles I honestly didn’t know what to think.
That’s the worst of it so far, other things that were just inconvenient or not to our liking were things like the foyer floors are uneven, it’s as though they stacked floor on top one of another to give it more of an artistic look but when you’re wearing heals… maybe not a great idea.
Breakfast the next day… was probably one of the grossest things I’ve ever experienced. Their waffles were so hard we couldn’t cut through them, so move on to a croissant instead took one bite and it sounded like you were chewing rocks.
In conclusion, there are many hotels in this city and most of them downtown; you can find a better hotel with better pricing and actual parking. Don’t waste your money here.

I came here for the buffet breakfast this morning and it was fantastic! … Lots of food to choose from the price was right! It was recommended from a friend of mine so we thought we would try it out, The staff were friendly as well! I will deffiantly return another time.

Chose this place for a business trip, only because it was right next door to where my Edmonton wrangler lives, and I wanted to make things easy. Was pleasantly surprised. Two-​night stay in one of their Superior Queen rooms was utterly seamless. Everything was clean, everything worked, room was policed up nicely while I was gone during the day, had enough floor space to roller skate in, bed was comfortable, most of the light bulbs were incandescent instead of those goddamned fluorescents, they put me far away from the elevators just like I’d asked, and I got express checkout without asking for it. Room décor was inoffensive. Elevators were supersonic.
Oh, the furniture looked a bit shopworn in places, and some of the light fixtures were cheap and wobbly, but so what? Nothing about the place ever raised my heart rate even a bit. And if a hotel manages to do *nothing* that irritates me, it’s special. If the crowd running this property ever decided to update the lobby a bit, and decorate and run it like a boutique hotel, it’d be just about perfect. Don’t know if there’s a market for that kind of shtick in Edmonton, but as it stands, it’s a very good business trip hotel indeed.
Definitely recommended if business requires you to be in that particular neighborhood, the recreational appeal of which I was unable to investigate.

Bought a night here on a silent auction so we stayed for our Christmas Party and for fun! Our room was by the elevator and was rated Superior. I never heard the elevator. I never heard the doors slam like in hotels or noise. I never heard neighbors. I have never seen such friendly staff by housekeeping and the restaurant. It must display how they are managed! They appeared to love their jobs! I will recommend this place to visiting family that come to town. Bravo for YEG!

I stay at this hotel quite often when I’m in Edmonton– but not choice, it’s where my company books the reservation. It’s a dated property, but it’s not bad. The carpets look about 30 years old, and there is never enough lighting in the rooms once the sun has gone down.
The heating & air conditioning system is old and NOISY. The air is also very dry. The rooms have an empty mini refrigerator — but be careful not to set it to the maximum setting or everything you put inside will be frozen. There is a coffee maker with coffee pouches, tea and hot chocolate powder. The WiFi Internet access is very slow if you are on a floors 12 – 19 — the signal seems best near the lower and top floors.
The bathroom amenities (shampoo, body wash, lotion) are offered in single use bottles, or large pumps in the hotel’s effort to be eco-​conscious. Bar soaps are individually wrapped. The hair dryer is a pitiful little thing, but at least there is a make-​up mirror.
I recently was given a room on one of the Club floors (the top 2) and the rooms are a bit nicer — the tv and fridge are in an armoire instead of plopped in the room on ugly plastic stands; there were cotton balls & Q-​tips in the bathroom, and a halogen heat lamp. However my comments about the carpet, lighting (or lack of) and the noisy heat/​AC still apply and the bathroom amenities were the same.
There is a pool and gym — but as Greg H. noted the equipment is not in the best shape.
The hotel located in the business district so there is not a lot to do in the area. The City Centre mall is a short walk away — and it has a decent selection of shops to take advantage of the single sales tax in the province. There is a Sobey’s Urban Fresh steps away from the hotel if you want to pick up some groceries, a sandwich from the deli, or just a coffee. On Saturdays there is a Farmers Market a couple streets away from the hotel. There is a bus stop at the street corner that can take you straight to the West Edmonton mall — but it’s a good 30 – 40 min bus ride.
The staff are very helpful and friendly, and there is a complimentary shuttle service that will take guests anywhere in the downtown area. You just have to pre-​arrange it with the front desk.

Stay here constantly for business (not my choice — contracted). Rooms are average… Bathroom quite small and toiletries cheap (large bottles of shampoo/​soap in shower for guests to reuse — yuck).
Desk is too small, my chair was broken last time. The room temperature is hard to control, beds are average (not pillowtop like most these days) and lighting poor.
Wireless signal is far too weak on upper floors, and drops off every 10 minutes.
The gym is poor… last time I was there 2 cardio machines were broken and only one clip on the universal system was working (should have been 4). This is kind of the norm… Things always seem to be broken and no one bothers to fix them.