Quality Hotel & Suites Airport East

The only reason why I chose this hotel is due to the location by the Ontario 401 and 427 Freeways, Islington Av is a straight shot to the Gardiner Expressway and Downtown Toronto as well as a nearby bus stop. Last but not least, a few eateries, gas stations and the proximity to Toronto Pearson Int’l Airport. I was only here for the weekend but I experienced no problems. The Wi-​Fi can be a hit or miss but was ok. As far as the channel choices they do have the U.S. stations from nearby Buffalo as well as most Canadian channels. The bed was comfortable. I have not tried the restaurant yet. There is decent parking but finding a nearby spot is ok depending on the day. When I do visit Toronto again or if I am unable to find a reasonable hotel downtown I would stay here again unless an unpleasant experience tells me to change my mind.

The hotel was located close to yorkdale mall which was a plus. The room was decent sized. Seemed to be clean. It was also close to the airport. Parking was in the way back of the hotel and you had to walk completely around the building, which was a downfall but other than that the hotel did the job. Most of the vending machines were broke, which was not helpful and the hotel staff was reluctant to give change. That was another downfall. Probably would stay again if I was in the Toronto area and and looking for a reasonably priced hotel. Probably would make sure I had my own snacks and water though.

Okay for the price. But I’m giving this a one star because the staff is incredibly rude. I had to ask about the wi-​fi code, and I had to get a parking warning on my car before they gave me a parking pass.
The restaurant is INCREDIBLY overpriced.

Sent here by Air Canada after our connecting flight was missed. Room was clean but dated. 24 hour gym was a joke, had to fix the equipment to make it work. Shuttle took forever. A little further than some of the other airport hotels. All in all, can’t complain too much, since it’s still better than sleeping at the airport.

I would have given 3 stars if the bed was actually sleep-​worthy! Woke up this morning with a sore back!
So, I will say this: this hotel is decent for the price. Pretty clean, no complaints there. The wifi is pretty fast, and the housekeeping staff were friendly, and even though you are close to the airport, the sound of the planes flying over isn’t that bad.
That being said, here are the cons:
–outdated TV in room, with only about 13 channels
–no mini fridge/​microwave in room
–ROCK HARD BED! This has to be the most uncomfortable bed I’ve ever slept on in a hotel.
–very thin comforter
–pillows need to be bigger
Come on, Quality Inn! Step it up!

(See «Quality Inn» above — or BELOW! Same sad thing!.)

Typically, you all know me as a positive pal of all businesses, but when a place deserves a verbal spanking, I take emotion out of it and focus on the facts.
My recent stay here with some friends was abhorrent from beginning to end, rather then rant and rave about how upset and disturbed I was by my experience, I’ll outline the particulars and let you be the judge.
1) Booked on
, (which can be the russian roulette of hotel booking), we had been looking for close to airport and this was no where close. It was listed as a 3 star on the same level as the airport Hilton — hardly.
2) After «scoring» this place I called to make the change from one bed style to the next (typically I never have an issue with this anywhere else). But apparently moving from a King to 2 doubles or vice versa comes at a $ 60 charge!!! Completely negating the hotwire savings. I pointed out to the customer service rep on the phone that I’d never heard of these kind of charges and she was blunt, unapologetic and rude in her tart response.
3) Checking in. Not ONE smile. Not one… i looked under everywhere for one, even shined my most plastic smile on and flirted a little — nothing. Check-​in process took forever, even though there was no line up at all.
Gotta agree with Dave A’s review — they treat their customers terribly here,
4) Parking. I parked in the front lot and when I was given my parking pass at front desk I was told «You’re not allowed to park there, you need to move your car to the back lot.» Said in a blunt, emotionless tone, without even a please. Fine, I’ll move no worries… however…
Later that evening we went out for a bite to eat and when we returned the back lot was full, I went to front desk to inquire and was then told, «you can park in the front lot if you want»… but wait a second, wasn’t I not allowed t… «Just park in the front SIR». OK ma’am sorry for clarifying.
5) Room. Old. Like REAL old. paper thin comforter, dated television, and had an old smell to it. I can’t figure out what it was but I think this might have been an old smoking floor as i woke up in the morning with a sore throat and post nasal drip — which has only happened in past stays at smoking friendly hotels.
6) Housekeeping staff. a little too aggressive in the morning. I mean it was 8am, why are you knocking on my door. Are you kidding me?
7) WiFi. What WiFi? Sure it’s free but my phone was getting better reception.
By my count this place has lost 7 stars as opposed to 5 so I would have to give this place a –2 overall. If I ever hotwire again in the Toronto Airport East area and I get this hotel, I’ll just let the money go, I’ll never stay here again… not even if there is a zombie apocalypse and this is the only safe zone. That bad. Avoid at all costs

This is a decent hotel for the money. The rooms are comfortable, and the housekeeping is first rate.
Unfortunately, the internet here is a joke. It’s slow to the point of useless. The desk staff has ignored me, hung up on me, and finally sent me to liveport tech support. They were polite, but not terribly interested in fixing their problem either.
Having problems is one thing. Treating your customers badly when they complain is unforgivable. I won’t be staying here again.
Complaining on Quality Inns web site hasn’t brought any response either. I’m going to conclude that bad customer service is corporate policy.