Sunwing Vacations

It’s the worth company to fly with.
There is consistent delay with baggage every time I fly. Aircraft is old.
Not recommended unless you have no choice.

I booked a trip through one of the deal sites. The plane was average, if you are booking all inclusive be prepared to leave early in the morning or very late at night. As be prepared to wait at the airport when coming back.
The flight crew were great and Friendly.
Baggage made it ok but they broke my bag. Apparently, I didn’t know that you have to see their booth before getting out of the airport. I called the this office the next day and they stated they can not do any thing as I didn’t fill out the form when I was at the airport.

Sunwing is absolutely THE WORST airline in Canada that you can fly, guaranteed. Took a vacation last year with them and already going into this vacation well aware of all the completely horrid stories I heard about Sunwing, I was clueless and thought to myself, «how bad can a 4 hour flight be to the sunny south?» — well what I can say is that our 4 hour flight lost us a full, complete day (yes, 24 hours, actually around 22 – 23 hrs) with never-​ending delays and the worst, just pulled out of my arse excuses from their flight crew. Oh and if you truly think you will change things, that YOU will get some money back after Sunwing destroyed your vacation? Think again. Think long and hard and even read the reviews on Facebook.
After no customer service at ALL to help us when we got home, after weeks of fighting to even get acknowledged that I set foot in one of their outdated planes, let alone talk to someone which would lead you to some form of reimbursement (and I don’t complain vocally like this ever) is coming… All I can truly say is NEVER fly this airline. Never. Ever.

I like sunwing, Always do.
I went to Bahamas, Caya coco, Jamaica
I book all these vacation in sunwing, there was once I write the wrong name, and they changed for me the second day I book the vacation.
I always chose all inclusive for my hotel.
The airline is always at 4am, that is too early for me, I can not even sleep that night. and I can play during the first day in the vacation.
the airline seat is very small, I upgrade it all the times.

TERRIBLE EXPERIENCE, or should I say LACK of experience since Sunwing CANCELLED our flight and as a result the entire trip.
A group of around 30 of us were supposed to go to Panama for a week in April and Sunwing decided, relatively last minute, to cancel the plane and as a result our entire trip was cancelled.
I would never use Sunwing again for any of my travel needs, nor would I ever recommend it to anyone. In fact, I tell everyone I know about Sunwing cancelling our trip and tell people never to use them.

I just returned from an All Inclusive near Cancun. Flights were on time, baggage made it ok, the flight crew were great and the free food provided wasn’t horrible (egg muffin down, sandwich back). The little dinky old school tv’s were difficult to see. The movies were new but tv programming was old reruns of Big Bang Theory and How I Met your Mother, so not what I’d consider ‘family’ friendly.
The upgrade to Elite didn’t seem worth it us ($ 50 pp/​flight). Yes, we got extra leg room and seat selection. But no priority boarding call was even made in Calgary and many customers who weren’t Elite checked in at the Elite counter anyway. Nothing was said to them. We weren’t offered a free head set, nor did our bags come off in priority on either end, supposedly additional Elite perks.
I found it interesting that they tagged your carry-​on luggage, presumably to ensure bags met the size standard but still many people were way over the allowed size so I’m not sure what the purpose of tagging these was.
I get that used blankets are kinda gross but $ 12 to buy a blanket is pretty outrageous. Bring your own travel blanket!
I was not impressed that on our first morning, someone from Sunwing Tours called our room at 8am and woke us up, to ensure we were at the ‘meeting’ at 9:30am, which was made to sound like we MUST attend and turn in a card to guarantee our transportation back. When in fact, it was just a sales meeting for tours. You can hand in your card for transportation to the Sunwing desk any time. While we were there we signed up for one tour organized by Sunwing Nexus. It was just too many people, like 70, and resulted in a lot of ‘hurry up and wait’. You couldn’t even hear the guides through the crowd. I probably wouldn’t book tours with them again.
Special shout out to the flight crew who were all very pleasant, kept the drinks coming and tried their best to make everyone happy.

i wish i researched more before booking with these crooks. My flight changed from direct to a 2 hour stopover. no accountability other than, its in the fine print that we can do this whenever we want. Do not book with these scammers even though it might be a bit cheaper!

If you’re ever been to/​are planning an all-​inclusive vacay, chances are quite high that you’ll eventually book something with Sunwing Vacations. There’s no real way to avoid it!
I don’t have much to complain about on my most recent experience with Sunwing. Trip was booked with Tripcentral, flight left/​arrived on-​time, passengers were given something to eat/​drink (sandwich/​pizza) — and «Champagne» on the way there, a movie with free headset was provided, etc.
The reps at the airport were quick to direct you as to what to do/​where to go and luggage was processed properly. Nothing lost.
Sure, unlike Air Canada you don’t have your own screen, but no biggie. I was able to watch the movie without any problem.
Experienced some near-​death moments in the way of turbulence, but got through it alive.
What I do find weird is that they don’t provide coffee/​tea service. Only a red/​white wine with your meal or juice/​pop.

Duration: 4 ½ hours
Service: Alright
This was the first time I have ever traveled with Sunwing. I was travelling to Veradero, Cuba with a group of friends. I tend to travel a couple of times during the year overseas– generally with internationally known companies so this was an experience. (Note: there’s rumours that Sunwing is expanding their company and there will be flights all around Europe)
On the flight, they offer their clients champagne for FREE to celebrate the vacation. I thought that incentive was cute. There’s an option to upgrade your seat of $ 25, pretty much an upgrade for for leg space. A lot of times within a 4 – 5 hour flight the airline does not include food. But to my surprise they gave us food and dessert. It isn’t as fancy as a regular flight but good enough to put you to sleep right after.
Overall the flight was decent except for the landing. I thought I was going to die; I am dramatic but the landing for the flight was terrible. Good thing they had a different pilot for my flight back to Toronto.
To be honest, it wasn’t a terrible flight at all– maybe just the landing. I mean for the amount of money you’re paying for the flight, don’t expect it be to Cathay Pacific whether the service or space of the seats.
Verdict: 2.5

There’s an 80%-99.9% chance you’ll regret giving your money to this company. To make a long story short, I battled with reps from Sunwing for about 3 years over a cancellation that they were faulty in acknowledging and unwilling to refund.
After several attempts to resolve my situation with their staff, I ended up with nothing until finally resorting to contacting the Canadian Transportation Agency for help and was later provided with a travel voucher.
The trip I booked to use the voucher was booked incorrectly through their staff, and I will admit by no fault of their own, that trip fell threw due to an issue with a third party company. I was granted an additional year to use the voucher to create a new booking, but AGAIN this was booked incorrectly via the phone with Sunwing staff. This time I was quoted incorrectly and my credit card was charged based on that quote. After my credit card was charged, I believed the booking was complete and within a few weeks went online to get my travel documents, but they were not found online through their website.
When I phoned to inquire about my missing online travel docs, I was then notified that I was to pay them an additional $ 150 less than one week before my trip. They explained that even though I was misquoted for this booking, I was now expected to pay the ‘correct’ price. I should also mention that if I had not called, I NEVER would have known that there was an owing balance for this booking. I was never contacted about this issue from Sunwing, and at this point in time, my trip was 1 week away. Why employ customer service reps at all, right?! Was I just going to pay at check in at the airport?
By the end of it all, it took my initiation with phone calls, speaking with over 20 reps during those 3 years to finally be done with my ordeal with Sunwing in 2013, and among those reps there were 2 excellent women who I felt demonstrated genuine care about helping me resolve my issues with the company. It wasn’t until I wrote to head office praising those women that that… low and behold… a manager actually wrote back to me, within days I might add… and not really about my situation, but to say a 2 liner «thank you» for submitting positive feedback about the staff! Interestingly, every time I called in 3 years, I asked to speak with a manager, and now I had one, sitting behind her computer screen hiding from real confrontation!
Had the voucher not been over $ 1000, I would have just let Sunwing keep the money to save myself the headaches! It didn’t help my case that for the amount I paid for this trip, the flight staff were rude and petty over drink servings, the breakfast sandwich served on board my 4 hour flight was burnt, hard and almost inedible, and the feature presentation movie was improperly timed so the ending was never aired. Good job flight crew!
What’s the lesson kids? Don’t book with Sunwing unless you are absolutely sure you will never EVER need to cancel or adjust your booking (even if you pay for the travel insurance)! Spend a few bucks more (if you can afford it) for actual service from a good travel company or airline!!!

We booked a trip with them this past December to Mexico. After landing in Mexico the first hint of their service level started to surface… luggage pick up was a mess. People waited and waited and were running around trying to find their bags, from talking to others on our flight they were even less lucky, their bags were lost and after a couple days they still hadn’t heard from Sunwing despite repeated attempts to contact them.
The Sunwing guides in Mexico seemed tired and run down, really disengaged.
On the day of departure we had an early evening flight (7:45pm). We had to check out by noon so we hung around in our long pants and shoes just chilling out and waited till the 4:45pm pick up. Several groups of people were in the same boat. By 5:30pm we had repeatedly checked with the concierge with no info from Sunwing on the delay, apparently they couldn’t be reached. At 6pm (we were about to take a cab to the airport) the Sunwing guide suddenly shows up and said your flight has been delayed due to mechanical problems, you will be staying an extra night here. He couldn’t wait to get out of there — the resort was totally unprepared and he just took off without arranging for at a minimum some additional internet surface so travelers can contact home regarding delay. No info later that night on the departure time the next morning or what time our pick up might be.
We received some travel vouchers and apparently someone was supposed to explain things to us when we landed at YVR. there was no one from Sunwing in sight.
This was our first and last time with them.

Worst idea of my life was flying this airline. I had read reviews and was horrified to know that I might fall victim to a similar fate and low and behold I DID.
First off let me say I think Sunwing plants reviews on here, and also filters out negative ones to have a good rating on Unilocal.Since I am fairly involved with the Unilocal community if my review here is filtered and flagged I will bring it forward to Unilocal staff to have reviews fairly available on here for this airline.
I flew from Vancouver to Toronto last week. Before I departed my home I checked with the YVR site which said this flight was delayed, to make sure I checked the Sunwing site. Not delayed. CALLED THE AIRLINE, NOT DELAYED. I refresh and refresh until it’s the last minute I can leave NO DELAY ON THE SUNWING SITE. I get to the airport and the flight is delayed an hour and ten minutes. Sunwing knew this as the plane we would be getting on was late leaving Cuba and as such late leaving Toronto. So far Sunwing wasted an hour of my time.
We arrive in Toronto, disembark, head to the baggage area where myself and all the passengers on the sold out flight wait for our luggage. Only after 2.5 hours of waiting in the domestic baggage area does Sunwing send someone, who was extremely rude, did not make a large announcement to everyone waiting and left everyone out of ear shot of the agent wondering what was going on.
After 3 hours it got so bad the Sunwing agent had the police come in for crowd control. After being on a red eye flight squashed in like sardines, bad food etc they don’t have any information on ANYONE ON THE PLANES BAGGAGE.
I understand that things happen but my issue here is the lack of representation from the airline to help its passengers and not leave them fending for themselves, and then have the agent who decides to finally show up be extremely rude to everyone, even people trying to ask her in a non aggressive manner what was going on with the bags.
No compensation for family waiting who paid to park, voucher for future flight, NOTHING. I’m flying back with them and not looking forward to it at all. I know next year I will spend the extra money and fly with WestJet. You’re best bet is to book with them as their agents and company care about your comfort and satisfaction.
Sunwing, when I see in the business section that you have gone the way of Jetsgo and Canada3000 I think everyone including yourselves will know why.

My wife and I were married on December 11^th and due to both being hospital employees could not get honeymoon time off together until early April.
We decided to book a 5 star Cancun vacation with Sunwing because they were one of few companies offering 5 night vacations out of Toronto for a good price.
We ended up selecting Sens Del Mar as our hotel because they advertised a special honeymooner package procured simply by presenting a wedding certificate dated within the last six months at check in.
This package included VIP check in with cocktail, free upgrade to best room available, fruit plate and bottle of sparkling wine in room, romantic dinner for two with bottle of wine, and something else that is slipping my mind.
Despite simply saying to present certificate at check in, we still emailed ahead for the honeymoon package and did not receive any response.
Upon arriving 3 hours early to check in for our flight, we requested the favour of exit row seating due to me being 6’9″ and us being on our honeymoon. We were informed that we could have the upgrade, for $ 40 a piece just like everyone else.
After boarding the flight and me having to hang my legs in the aisle, we were told by the flight attendant that we had to move to the exit row because they couldn’t get the drink cart down the aisle.
The bad news? There were not two seats together. I did not get to sit with my wife on the plane on our honeymoon, which was our first vacation and flight together.
Upon arriving to check in, we were ignored for over ten minutes while the staff chatted behind the desk. We were eventually helped, and the hotel claimed no prior knowledge of our honeymoon.
It is convenient how they on the booking site have no way to inform them, and they also ignore your emails, but you are somehow supposed to let them know.
After photocopying our marriage license, we were upgraded. We weren’t upgraded to the best room, but simply from street view to ocean view.
The next morning we met with a Sunwing rep and informed her that we had not received anything promised in our booking. We hadn’t even received the bottle of tequila everyone gets from Sunwing at this point.
She feigned shock and looked into it for us. She came back to let us know that this was all news to the hotel, and they needed a copy of our marriage license, which they had already copied 12 hours previous.
The sunwing rep promised to get back to us with the rest of our package. We eventually got a tequila bottle from her in the room the next day, but otherwise never saw or heard from her again.
On the trip home, we spent 90 min in the airport waiting to check in. When we finally checked in, we found out the flight was delayed another 90 minutes for unspecified reasons.
Once we finally got boarded, I found out to my delight that the Sunwing agent had assigned me a middle seat at 6’9 265 and my wife a window seat for a 3.5 hour full flight. A 5’0 french speaking lady was given the aisle and refused to trade because her friend was sitting across the aisle.
We then sat for 2 hours on a full plane while waiting for a repairman to take his time showing up to repair a chair that would not stay upright so that we could leave. During this time, a flight attendant remarked as to how uncomfortable I looked but no assistance was given whatsoever to remedy my visible discomfort.
After being wedged in that chair for 5.5 hours, we finally got home with my entire body in pain. I have a picture of myself jammed into the middle seat for reference. I emailed sunwing to complain about how poorly we were treated on our honeymoon and was returned an auto response letting me know that my email would be addressed in 4 – 6 weeks.
Never again, Sunwing. Their employees had their hands out for tips the entire trip but did absolutely nothing to ensure their clients had the experience they were even promised, let alone even think of trying to go above and beyond to make a monumental trip memorable.

I flew Sunwing to and from Puerto Plata in Dec 2011 and was overwhelmingly impressed with everything about them.
I am Super Elite Aeroplan with Air Canada and fly with Westjet and a lot of the US airlines.
Flew in a newer, clean 737 – 800 series the same as Westjet. The entertainment system actually worked (unlike Air Canada and Westjet 50% of the time) and had decent selection of music. Sure, the screen was small and there were not many.
Everyone I met was pleasant. Not overdone kitschy like Westjet, not plastic-​fake superiority complex like Air Canada. The plane left and arrived on time.
As a kiteboarder, they didn’t charge me extra for my equipment like AC and WJ would and there was a general feeling of not trying to nickle and dime customers for every little thing.
Aside from them being way cheaper than AC, I found them to be better run and a nicer experience.

This will be my third time travelling with Sunwing coming this January. I always fly upgraded with the option of Elite Plus. This offers extra leg room, which you will need for a 5 hour flight, and especially if they happen to be using a old rundown plane, no room at all!
I also like how they have a Elite Plus counter at the airport, no need to stand in the stupid line to check-​in and they give you some extra pounds so you don’t have to worry about being overweight with your luggage, which is good on a two week trip or if you done alot of shopping. You will receive your meal first, which is good if one of the meal options you don’t like so you are guaranteed not to end up with it…
For the most part their staff are friendly but you do occasionally find the evil stewardess who wants to make your life hell.
Their vacation prices are reasonable, I find they raise their prices when they have a «sale» to make it look like you are getting a deal but really you are not. I do not book on sales or promotions anymore, they seem to be fake!