Four Points by Sheraton Toronto Mississauga

Very unimpressed with this hotel. Being so close to Pearson airport and the 401 highway they are in a location with many hotel options, yet this one does nothing to appeal itself to the guest other than offering free over-​night parking.
To start, the front desk staff are full of clichés checking you in without sounding sincere. I could deal with that, but the rest of my experience just made this frustratingly annoying. They charged an extra $ 85 dollars more than my reserved rate to my credit card «in case I damage the room», which they said they would refund after checkout once they’ve inspected the room. I was not happy with this and said it was unacceptable. The front desk said too bad, that’s their policy and they make no effort to tell you they’re doing it! I asked to speak to a manager, but he refused to come see me. So now I was stuck with an inappropriate excess charge to my credit card.
To add to the poor standard, I tried to order room service, but they never answered. The front desk picked up and said they would get the server to call me back. Not surprisingly they never did! After half an hour waiting and trying to speak to someone in room service I gave up and walked down the street to get a burger from elsewhere!
Then there’s their wi-​fi. Boy is it slow! It’s impossible to watch anything on YouTube or the like, and even simple things like email or Facebook take a very long time to load.
The rooms are tired looking, and although they have a coffee maker, the amount they give you is pitiful. They offer breakfast, but this doesn’t start service until 6.30am, not even if you pre-​order room delivery. Which is totally useless if you have to be at the airport for an early flight. The T.V. is basic with some limited channels, or you can pay $ 16.99 to watch a movie on their small screen. The remote hardly works, being very temperamental in deciding if it wants to change channels or adjust the volume for you. And for some reason they’ve even resorted to screwing in the battery cover! Really! If you’re going to charge someone $ 85 in case they damage the room, surely you can trust they won’t steal used batteries…
Overall I am very unhappy with the experience staying here. My company is due to send a lot of staff to the area for training courses over the next few months, I will recommend that they use an alternate hotel.

The rooms are spacious enough, but there isn’t adequate lighting, which is kinda surprising for a business hotel.
The hotel restaurant /​bar is aesthetically pleasing but the food is bland and overpriced.
The shuttle was really delayed in picking up guests from the airport (approximately an hour), but didn’t have any issues with the shuttle return to the airport.
I’d only stay here again if I had an overnight connection and found a cheap rate.

I was permitted to do an early check-​in (by a few hours) which was great! — otherwise I would have just sat in the lobby for a few hours. It’s a nice hotel but nothing exceptional, walking distance to a wedding hall that I was going to — also walking distance to some basic/​fast food options. The room was kind of small, but clean with enough outlets to charge phone, tablet, laptop, etc. Air circulation could have been better since it was either too hot or too cold despite setting the temperature. In the bathroom, the glass-​walled shower was nice. More hooks or towel racks would have been useful since there were two of us staying in the room and the main rack was at knee-​level below the sink. Front desk staff were friendly enough, but shuttle staff needs some improvement maybe.

Airport shuttle service is extremely slow and unreliable. Staff is quite sarcastic and rude in a very condescending sort of way. Not a lot of options around hotel. It is in quite a sketchy area. Housekeeping is LOUD and RUDE!

Sunil was very friendly at check in and hooked me up with shaving cream and razor delivered to my room. Thank you again. Room was small but who does anything other than sleep and shower at hotel.
Rima at the bar was friendly and attentive. If in the area I would definitely stay here again.

We were here right after we got married and our hotel room (bridal suite was amazing!) that being said… Some of my friends and family that stayed there as well had a few complaints.
Normal rooms were very small.
One person found a pubic hair on the toilet.
People got noise complaints for just talking normally… This hotel is very close to the airport so the pilots often stay here who need their sleep but the walls must be paper thin if talking disturbs them.
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Now my big complaint is about the bartenders at the bar. We had an after party planned in the bar and the bar was to stay open late and the bartenders were to keep track of the total cost of all the drinks. These bartenders were so incompetent and rude… They had no idea what they were doing and they were so exhaustingly rude. They really ruined our after party so thank you for ruining my wedding after party! I REALLY APPRECIATED THAT. I had to take a star off because of this alone.
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Bridal suite was gorgeous. Three rooms and a big bathroom. One room was simply just for the jacuzzi too. Bed was very comfortable and the pillows were amazing! Best part of the hotel was this bridal suite definitely.
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Even though the bartenders were incompetent — the concierge were amazing. I loved the management here and they were all very friendly.

Decent rooms but the king bed rooms are very tight in space. Abundant parking space, and close to a lot of restaurants.

I have visited this hotel for one night and I had a really good experience.
Price: we found a deal for 70 $ a night (the original price was around 150 $), which was amazing for a Sheraton Hotel.
The hotel was clean and nicely decorated. It looks a bit worse than other Four Points by Sheraton locations, but it is still very pleasant. The customer service was very friendly. The check in and check out very fast.
I cannot say anything bad about the room. We got a comfortable king size bed, TV, mini fridge, an armchair. We also had two bottles of water waiting for us, as well as a good selection of teas and coffee. The bathroom was great and clean with many different sample sized cosmetics and essentials.
I did not like the fact that there was no fan in the washroom and only one bathrobe for two people. Also the location is not the greatest. There is not many food places in the area and the hotel is located by very busy streets.
Overall, my experience at this hotel was great and I recommend this location.

I had attempted to create an open booking for a special event.
The first time I spoke with the sales manager, he informed me that the special event price was $ 80 (CAD) a night. He told me it was the best rate ever (let’s ignore that it’s not true, and that everyone says that they’re providing the best rate ever). He then informed me that he was going to contact me in a few days to provide me with the contract.
After more than a week of not hearing from him, I contacted him again, and we basically had a repeat of the previous conversation. Then he tries to play me by increasing the price by $ 10 and asking, «That’s the price we agreed on, yes?»
«…No» was the only response I could get out because I was a little surprised to discover that he was trying such shenanigans with me. I expected boondoggling (that’s right, boondoggling) like that from some shady motel, not a well known hotel chain.
Maybe I should have taken that as a sign to walk away… He quickly changed his tune when I gave him the price he had originally stated. Then I waited for the contract. Which never came. Instead, he sends me a message that pretty much said, «Tell the event guests to call this number and mention this code.»
In the meantime, I had open-​booked at three other hotels (one of them not even as nice as Four Points) where they almost immediately had a contract ready and filled out with details on prices, rights and responsibilities from all parties involved, etc.
Finally, two weeks ago, I happened to be in town so I decided to stop by all of the hotels that I had open-​booked to get a good idea of what event guests could expect from their accommodations. (I didn’t want them staying someplace ratchet so I figured I would verify). The front desk customer service was atrocious. There was a girl who literally stared, sullen and unsmiling. She was pretty, so a smile would have only helped her already attractive face. Then there was a guy who begrudgingly responded to me, but only because I was right in front of him asking questions. After seeing the room, I asked if he could provide me with the contract information. He hesitated and said that there wasn’t any contract information available. No group rate information available. No information available at all about the event in question. The fact that they were so hesitant to leave a legitimate paper trail was very suspect. The front desk guy told me that I needed to speak to the sales manager again to get the special events rate. I’m sure the rate will magically change (again) if I were to call… I’m not setting people up for a bait and switch. I am so out. So are all of the event guests.
I threw in an extra [*] because the rooms are very nice, and modern. The parking lot seems small though, but I could certainly be wrong about that. And I saw nothing nearby as far as restaurants are concerned.
In Summary: Boondoggling, you hear me? Boondoggling.

I will not stay here ever again.
Reasons are listed below:
1. There is not hair dryer in the room. I called the front desk around 10pm to ask for one but no one answered for 30mins. Eventually, we had to go to front desk to ask for it (twice!). Originally the house keeper person said he would look for it. Another thirty mins had passed and I went down to front desk again and house keeper said he could not find it and deferred it to front desk person. And it took another 15mins and couple more follow up calls to get my hair dryer. That is what I called bad customer service
2. My friend booked it through a website for two beds room but when we arrived we were told the two beds room is all booked and they asked us to pay more to get upgraded room. What I found out is that they made a false claim. I stayed for the second time and I got the same type of rooms without upgrading
I will not stay here again for the above reasons

After having a horrible experience at the Travel Lodge I decided to switch it up for a night while in Toronto. This hotel was a million times better. Everything was very clean and modern. Bed was very comfortable. Bathroom was clean. Front desk staff were extremely friendly and accommodating to our special needs/​request. Got a great deal too. Great value for my buck. Would stay here again.

What a welcome relief from my typical Marriott properties!
I wasn’t able to get a room at any Marriott property this time — so I was forced into going to this Four Points — I can’t remember ever staying at one, but wasn’t looking forward to it.
Check in — AJ was great at telling me all about everything. For starters — 250 extra points if I opted out of room service. At first I was skeptical, but he told me if I needed anything — I could just call the front desk and they’d run it up to my room. When I questions about soap and shampoo — he said it was taken care of already because instead of those stupid little bottles that you can’t get the stuff out of — they have large pump dispensers in the shower. I agreed to no room service.
The hotel was clean from top to bottom and the free breakfast was great. Every day they had the same basic stuff — scrambled eggs (with flavor), Canadian bacon cooked perfectly, potatoes with some crunch (love that they weren’t soggy), cereals, bagels and toast, yogurts and fresh fruits (strawberries, blue berries, cantaloupe and honeydew). They even helped me make some great tasting ice coffee!
My room was large and clean — two beds, lots of towels, body lotion, bar soap, large TV, huge workstation, plenty of clothing space, good air conditioning, nice view, no mold anywhere and you could smell the freshness in that room — amazing!
I wish they had more of these hotels where I happen to go, but they don’t, which is the only reason this place doesn’t get 5 stars — they are not where they need to be. The price is just a little bit higher, but with the free breakfast it brings them right into line with the rest.
Parking is also good — hell — this place is going to get 5 stars!
The pictures don’t do it justice and my workstation in my room looked different then what is shown — much better. I also had a small sectional in the room with a couple of ottomans! Free newspaper downstairs, coffee and the rest of the goodies in my room and free coffee in the lobby as well. Nice job Four Points!

This is a business hotel but one that disappointed in our stay. During our visit, there was construction on both the front and back parking lot including a blockage of the exit with no clear signs. When we checked in, we asked for two double beds and were told it was in the room. It was one king. We went back downstairs and were promptly told all double bed rooms were sold out but the couch was a pull out bed. It was not. They then looked for a cot for us and none to be found. Very very dissapointinting experience. We did get a free breakfast but it was a every day run of the mill buffett. Nothing too crazy but it was something.
The rooms itself were spacious and the bed was comfortable with a nice selection of toiletries but this review is very heavily based on customer service and being provided false information.

Hotel was clean, and new, y renovated. Rooms were on the smaller side. The rate I paid was high for the location and amenities.
If you can get a good rate, this s an OK place to stay. By far the biggest drawback is location and lack of amenities outside of the hotel.

I went on a week’s vacation with my gf and her family for her dad and new step mom’s wedding in Toronto. Her family and us stayed in different rooms at this Four Points location for approx. 5 days and overall it was enjoyable. It wasn’t super fancy but neither was it dirty cheap. Rooms were mediocre in size, no doubt clean, had cable, room service, and fold out beds on the couch. The twin bed room I stayed in just had bed area and a bathroom, small closet space, and a few desks, and tv. No kithchen or seperate room and no connecting door. Views from the room on the 5^th floor were vast but since we were near the airport we weren’t anywhere significant, mostly fields and lower class businesses. Room service menu was expensive. THe lounge downstairs was niiice too, really elegant and fancy. SMALL POOL and exercise area on the first floor. Oh and importantly*** if you are sharing a room here and other ppl take a #2 in your bathroom it is much better to go take care of business in the bathrooms on the basement floor since they are much cleaner and less smellier due to that the bathrooms in the hotel rooms don’t have fans! And if you are down to relax at the open bar in the restaurant on the first floor order some charmane’s (sp?). Good Canadian beer!