Green Grotto

We are regular customers at Green Groto. My wife and I bought a mango green tea ice tea with tapioca to go on Sun, May 22 at 3:20PM.
After getting home half way while sipping through the drink, my wife complains of something suddenly getting stuck in her teeth. She then carefully pulls out what looks like a small metal piece. At first we thought it was a piece of the straw however, the piece was silver on one side and brown coloured on the other (from a steel pipe???). The last thing she was chewing on was a piece of the tapioca from the mango green tea ice tea.
I immediately called Green Groto to explain what had happened and what we found.
I asked for the manager a few times and eventually some random waitress came to the phone. She seemed confused and forced out an apology. However from a customer experience perspective Green Groto sadly failed. They offered no reimbursement as a show of good faith to woo us back to their establishment.
We have a large social circle that frequents Green Groto and will be letting them know of this incident and to also think twice before trusting the questionable whereabouts of the ingredients GG includes in their menu items.

Didn’t know this location existed. Found this bubble tea location after eating some delicious Phở.
If you’re looking for a manly, hipster, modernized lounge bubble tea shop with free wifi this is your place.
What I loved the most about this place is the creative menu, the free pop corn, numerous updated magazines and yummy deserts.
What I didn’t like about this place, service was slow even though my girlfriend and I totalled of 5 customers in the store. The service was lacking. I believe the area may have a homeless issue, a random guy was sleeping in the front of the shop on their couches.
Maybe I’ll come back…

Nice people and food is a little over priced now they are having you stay for 3 hours which is reasonable.

Nope, nope, nope cannot handle this place anymore! I am tempted to give a 1 star but I am saving that for some place disgusting. I decided it to give green grotto another shot as it has been a while since we we last visited. Three weeks ago we went on a Saturday, ordered a pot of hibiscus tea for the two of us to share, while we played cards. IT TOOK 30 MINUTES for them to give us a pot of tea!!! It is literally some flowers, a tea bag and hot water, are you kidding me. We had to ask twice where it was and they totally just ignored us the whole time. The tea was still delicious so I decided let’s go again the next Saturday. Oh boy, so now the service was actually a reasonable time but we are told oh no you cannot just order a pot of tea. You HAVE to order something each. REALLY?! Because I am pretty positive last week we ordered just a tea and I am not about to drink this pot of tea myself! Oh how about the 5 other times previously that we ordered just a tea?! The fact that they are dictating what their patrons must order is insane. So we got the sesame bread because I didn’t feel like arguing with her any longer. The tea comes out bitter and nothing like before, the sesame toast comes out burnt black and so bad we had to send it back. It was BURNT, why are you serving that! The second toast was normal. So we have about half our tea left and the girl comes and without asking pours water into it. Guess what this did? Took away all the flavour and made the tea like dirty water, ruining it. Let it sit but the bag was done and it would not get strong. We told them this, they took it back, claimed to have fixed it and gave us the same thing.
I gave myself time before writing this to simmer down on the horrible experience but clearly I am still so unimpressed. Goodbye Green Grotto. I hope you get new management.

One of my closest friends brought me to green grotto for girls night. I love the food, drinks and ambiance. I’m sorry but they are giving bubble republic a run for their money. They serve complimentary popcorn as you wait for your order. How cute is that? I’ve tried the hakkaido milk tea, mango popo, strawberry popo, Taiwanese popcorn chicken and condense milk toast. I liked everything but I prefer the mango popo over the strawberry popo. I wish this place existed when I used to live in the area. It’s a nice place to come eat and hang out. Probably a great place to bring your labtop in the day.

Been there countless times already and they have been consistent with the food & service!
Must try’s
1) HOKKAIDO MILK TEA!!!
2) Lunch special (minced pork, one appetizer, one drink) for only 10 $
3) TAKOYAKI 6.99 $
And yay! for complimentary popcorn & free WIFI!!! Tried ordering the taiwanese sausage, it tasted really good but it comes on a really small serving for a $ 5 appetizer.
They have matcha mille crêpe (with red bean) and the original mille crêpe which tasted okay. The crêpe though can be thick compared to other authentic millie crêpe.
I am a regular customer. Hope they have this points system where if you get certain points youll get free drink (like Bubble Republic, and Chatime).
But overall, they have great service & great food!!!

Not a native Mississaugan (is that a word? It is now!), but I stumbled upon this place by accident while visiting shoppers drug mart close-​by.
Generally, I’d rate this as a 3.5 star place, not quite enough to push it to 4 stars.
I had their equivalent of a happy hour combo ($ 9.99), which is great value for money if you are a small eater or just grazing (see pic but disregard the popcorn).
You get a small pork on rice with a choice of snack (I chose salt/​pepper chicken) and a small drink (I chose honey green tea).
The rice bowl was tasty (meat was a bit fatty), albeit garlicky, so you might want to consider having mints/​gum handy. The nuggets were a tad bland for my liking, but passable. The green tea was actually done just the way I wanted it, half sweet/​less ice. Arguably the best part of the combo :)
Back to the popcorn — free appy to munch on while waiting for food. What a nice touch!
I have nothing bad to say about the ambiance or service: friendly staff, industrial-​ish décor (wood/​steel), free WiFi…
However, something feels off to me. I cant pinpoint it, nor do I want to pick on it, but maybe it’s the vibe. I think the combo of the industrial-​ish décor and the jazzy elevator background music with English lyrics just doesn’t resonate with me when I’m in a taiwanese bubble tea restaurant. Okok, first world problems, I know… but I’m missing the mando/​Canto/​jap/​korean-​pop!
Overall I enjoyed my meal, the space is pleasant, but wouldn’t go out of my way to come back unless it’s on the way.

Very chill place with modern interior. There’s international magazines for your viewing pleasure. This place doesn’t just sell bubble tea; there’s also snacks, food, and dessert. Yum.
Free popcorn for sit down patrons. We got the Hokkaido milk tea and winter melon green tea. Wintermelon was so good! Very refreshing! The milk tea I found was just too creamy and milky, and came out warm. I liked that the tapioca was mixed with different sizes, more fun to eat. Overall, I probably wouldn’t order any milk teas from here but drinks without milk should be good!

Green Grotto is a nice spot to grab bubble tea and snacks. It’s set up like a lounge and ambient.
The menu has a good selection of teas. There are some teas that are only available in large sizes.
My matcha red bean drink wasn’t very matcha tasting and not green.
My friends taro ice smoothie was overly creamy and super sweet.
The taro brick toast was good! :)
So, it’s not the best tea. They seem to make many mistakes with orders. The service is painfully slow. But it’s still a nice place to hang out!

I was really happy to see this franchise make it’s way from uptown to Mississauga. Yay for more bubble tea hangout places in the area!
PROS:
Good hangout place
Good décor/​concept
Nice servers
Tasty drinks (I recommend Hokkaido milk tea)
Less loud than other bubble tea establishments
Free popcorn
They offer food (and desserts)
CONS:
Not ideal for large groups
Wait can be long (for a table and sometimes slow service)
Pricey, even for some of the more average drinks ie. lemon honey tea
As of now, definitely not a bad place to grab a drink and catch up with friends here.

Solid 3 stars for me. Great place to hangout and chat, it has a chill loungy atmosphere that serves hot food and cold/​hot drinks. I like their #1 drink which was the Hokaido Milk tea. It’s not too sweet and has the right amount of sweetness and creaminess. I highly recommend the salt and pepper chicken! It’s crispy and easy to eat! Their braised pork and bbq pork are good not great! The ratio of meat to rice is unequal but it has great flavour, just a tad bit oily.
This place oses 2 stars on the service. My boyfriend asked for water 3 times and we didn’t get it till we almost finished our meal! The meal came out a bit long which was fine but the water was no excuse, that should be the first thing on the table before my food or even cutlery.
Overall this place is a great place to hangout with friends for some bubble tea and snacks. But I wouldn’t stop by if your in a hurry to grab a bite

I’ve been here a handful of times with my friends and often are able to snag a seat. If you call ahead, you’re often able to make a reservation which is what we usually do after dinner as we’ve found it to get pretty busy in the evening. It’s quite spacious inside and it’s a dimly lit café that can get loud as it fills up.
I’ve never gotten takeout, only ever sat down, and you receive complementary popcorn as you’re waiting for your drinks. I’ve had the salt and pepper chicken which is quite nice (deep fried chicken bites)! In terms of bubble tea drinks, I’ve always gotten ones with grass jelly as I looove it! It seems to me that they sort of give you half the can as the chunks are quite large. I’ve tried the aiyu jelly as well, but none of the servers could really explain in English what it tasted like and was offered a sample of it before ordering. (It’s kind of sweet and semi-​firm!)
Overall, it’s a great place to hang and enjoy time with friends. We often bring board games with us to pass the time, they don’t mind!

This bubble tea place is alright. If I’m only going to order bubble tea, then I prefer Chatime or Bubble Republic over this place. However, dining here is better than Chatime and BR because it’s more spacious and has a lounge-​type atmosphere. The food and desserts served here are better than BR’s so I have to give them a plus for that. I tend to sample what my friends order (ex. takoyaki and rice dishes). What’s inconsistent about this place is their customer service. Their service ranges from 0 to 100 (Drake reference lol). Sometimes it would be great and other days it would be extremely poor so I have no idea what’s going on with their customer service.
To be honest, I usually only go here because my friends like it and I just tag along. This place is not bad but it’s not the greatest.

Visited this place again last night with some friends. To my surprise they weren’t very busy at all therefore we got a table right away. As soon as we sat we were greeted by our server and she provided us with popcorn (It’s free!) and menus. Since this was my second time visiting this place and our server seemed nice I took the chance to ask her about the different Tapioca offerings as well as the Milk Tea ones. I ended up getting their signature tea with Mango flavoured popping tapioca. The taste was very good and unique from the other places I have gone to. The environment in Green Grotto is very nice and provides a nice atmosphere for chatting.
I wish I had gotten our servers name as she was excellent! I would definitely recommend this place to anyone wanting Bubble Tea.
FYI: they also have a large selection of Lunch/​Dinner offerings too.

In comparison to my visit back in January, I had a much better impression during this visit.
This time, I brought my laptop to do some studying. I sat on the chairs and I’m thinking that the booths would be slightly more comfortable. Still, in comparison to Starbucks, the padded chairs are much more comfortable. I feel as though SB, and other cafés, purposely use stiff and uncomfortable chairs so that you don’t stay that long! ;)
Ordered the White Peach Oolong Tea (lg, iced, with pearls) and the Hokkaido Milk Tea (sm, also iced) and it had a nice floral taste to it, similar to Jasmine Tea. Both drinks were quite refreshing on a humid Sunday afternoon and not too sweet which I love!
Free wifi was FAAAST… unlike SB/​other places that offer this service.
As mentioned by other reviewers, this is probably the nicest BBT lounge in the city. It is slightly a bit dark for studying, a bit loud, but definitely not as loud as other cafés/​bbt places.
Would definitely be back, dine it/​out!

Long wait time (for take out) and watery, inedible drink.
Details:
I’m going through a bubble tea phase — I’ve gone to 3 places in the last couple weeks. If this was the first place I went, I wouldn’t have gone to the others.
We went at 10pm on a Saturday. Wait time for a table was 15 min and we weren’t in the mood for that, so we opted for take-​out. My husband got his green apple/​carbonated drink in ~10 minutes. He was halfway done and still no sign of my drink, though a couple of people who had ordered after us got their drinks.
We followed up on my drink and eventually got what was supposed to be an Oreo Iced Milk Tea when my husband had just a quarter of his drink left. It was EXTREMELY watery and the milk tea was warm. I hate to be wasteful but this was just inedible, so I had to throw out the drink. Disgusting.
Husband’s drink was decent. He had tried another milk tea here last month separately and it was watery as well.

Hands down the best BBT [i] lounge [/​i] in Mississauga. It’s a beautifully decorated place — seriously. A dark, sorta grungy vibe while still looking sleek. They have two floor-​to-​ceiling bookshelves just FILLED with magazines, in English and other languages. If you’re dining in, you can purchase a deck of cards for $ 2. They also have free wifi — a lounge essential. Ask at the counter for the password.
As you walk into the shop, make a right and walk up to the counter and a waiter should ask you if you’d like to be seated. There isn’t too much seating area and it’s typically packed full at peak hours. Luckily their takeout area has ample comfortable seating. It’s a well-​designed space.
Fittingly, their menus are a magazine in themselves. Browse through all the pages to see their unique food and drink selections, or you can flip to the page in the middle-​back-​ish to see their top 10 food/​drink selections.
My personal favourite drinks here are the Hokkaido Milk Tea with Tapioca and the Jelly Trio (milk tea with three types of jelly). Food-​wise, I’m a fan of the Salt & Pepper Chicken (basically popcorn chicken), Takoyaki (octopus balls, not very authentically-​made but still packs good flavour), and the Condensed Milk Toast.
Ps. For sit-​downs, you get complimentary popcorn. For takeout customers, you get 15% off your drinks. Either way, you really can’t go wrong.
Pps. Get a Vicinity Points card. Free large drink + toppings for every 8^th drink purchased. Works for takeout only.
TLDR comparison: drink quality comparable to Chatime, food menu diversity comparable to BR, with a loungy, café vibe. Definitely a place suitable for studying.

i’ve been here several times and felt that there was nothing special to write about. I prefer BR or Cha time, i’ve asked for little/​less sugar but it always end up being sweet.
I decided to write a review because I ordered deep fried oysters and it was surprisingly one of the best ones that i’ve ever had! its crispy on the outside and juicy on the inside.
Tip: remember to suck once you take a bite or else the juice spills everywhere since they don’t provide plates!

We were already in our way to Chatime when we suddenly remembered Green Grotto is now open in Mississauga! For the longest time Bubble Republic was the only option here in Mississauga — unless you really wanted Bubble Tease (but why?) or to the mall for Ten Rens.
The atmosphere was different! So used to cha time and BR being so bright. Much more spacious, modernized and upscale in comparison.
A nice place to hang out, catch up or attempt to study. If you’ve never been, think Asian Starbucks haha.
There were an assortment or pastries and La Rocca cakes on display. No menus on display from what I could see (unless I totally missed it — sorry!)
The drinks? They were OK. Nothing really wooed me.
Our order: sesame black milk tea w/​grass jelly, and Honey Dew slush w/​tapioca
Where was all the grass jelly? There was barely any in my drink compared to what you get at Chatime and BR. Maybe this was just a one off? The slush was meh. Never really been a fan of slush, BR chillers all the way! Only got it because BF super wanted something icy and honeydew. Aaaaand mostly because we were so I’ve Chatime being out of tapioca.
Verdict: If I had to choose, I’d come here if it’s a study occasion, to catch up, or hang out. For take out drinks solely? Definitely prefer Chatime.

Giving them the half star making it at 4*. Came in today and sat in. Ordered the sugar cane milk tea with grass jelly, and a condensed milk toast. Holy hell, forgive me waist for I have sinned. Service has picked up, and the free popcorn makes up for most the wait. The drinks are humongous in comparison to the take out. The sugar cane was super sweet combined with the toast but that’s always been my preference. So glad I gave it a second try. They now accept the vincinity points card for take out, 8 drinks for 1 free.