The Crack Doctor Corporation

I used them to repair a small crack in a foundation that was leaking in the spring wet conditions .
They sent a tech out and he decided a simple epoxy injection would solve the problem .
He did the his job does not return the blanket insulation to its original state. No biggie .
3 months later the repair still leaked. I called the company and they sent a tech out to re do the repair .
6 months later the crack still leaked. Called the company, they sent someone out again. Now I’m starting to get frustrated. This time the tech says the crack needs to be sealed from the outside. I say no problem «do what it takes «.
Now for the good part. The Crack Doctor Warranties their work with a full transferrable warranty .
BUT and and big But they need anadation $ 1300.00 plus HST. What part of lifetime warranty am I missing ?
I call head office The rep I talk to says they have been out 3 times and can’t waste any more time on the repair .
Either pay the $ 1300 or they will refund my original money .
Do you think it’s right that they can give up when they feel .
Does the Crack Doctor deserve a Consumers Choice Award for business excellence? The pickings must have been slim in 2010 .
I’m feeling a letter to the Better Business Bereau is in order but I thought more homeowners should be aware of how they interpret Lifetime fully transferable warrantee .
from their site
Why Choose The Crack Doctor?
The Crack Doctor is Canada’s largest foundation repair company. We will solve all of your foundation repair problems, and we do so much more:
Lifetime Transferrable Warranty — it’s on everything we do
²⁴⁄₇ Emergency Response — Available exclusively to our customers
Your foundation repair will exceed local building code requirements