Marriott Courtyard Downtown

Beautiful hotel with amazing hospitality! Made sure my friends and I were taken care of on my birthday weekend… Food service until 5am and Starbucks right in the lobby… Amazing staff. Definitely recommend and 100% coming back to this hotel… No bad things to say

This hotel is super trendy, clean and new!
We stayed here for a long weekend and had a very nice experience. The room was also very spacious and we had a great view of this gorgeous city.
Staff working there were awesome. They gave us some great recommendations on places to visit Etc
This hotel is also in a WONDERFUL location downtown. Close to markets, restaurants, coffee shops and eateries. I’d definitely stay here again. They also have a Starbucks in the hotel, breakfast spot and small market for last min goods– candy, drinks Etc

Extraordinary hotel to stay in Montréal. Best bed you may find in a hotel, clean ans big bathrooms. Friendly service. A swimming pool in the top floor with jacuzzi, sauna and views. I am very happy I have chosen this hotel.

Our home away from home! Wonderful and attentive staff. Management and staff recognize me and my family.

Great Place to Be, Close to everything, Nice service.
Awesome Staff

I had a reservation for this hotel earlier this morning (mind you that I am typing these lines from The Hyatt 1 block away!). When I arrived, I was told that my price rate was different than what my reservation stated. I was then given a new price rate which was even higher than the normal standard rate which I learned about after I checked in and looked on-​line. One would think that the person helping me at the front desk (Anna) would have compared my «special rate» with the normal standard rate. I can understand how special rates at times be higher than the rate of the day, as these things fluctuate. However, the employee should have compared the two rates, and given me whichever was lower. In this case, the standard rate was lower and all discounted rates happened to be higher.
When I went down to the front desk to ask to discuss this with the manager, I was told that he/​she was «in a meeting». I asked Anna to ask for the manager to step out of the meeting, but Anna told me that she wasn’t able to step out. If a manager is «too busy» to address a disappointed customer, than are they even doing their job? Needless to say that I immediately checked out of the hotel after making a new 5-​day reservation at The Hyatt 1 block away. What I was disappointed with wasn’t the new rate, rather it was the total lack of customer service. Shame on them.

It is refreshing to find a hotel that actually comes as advertised. The rooms and common areas are spacious, modern and clean and the staff is very friendly and helpful. The parking could not be easier and the location is perfectly situated as it is equidistant from Old Montréal, the heart of downtown and St. Denis. The only knock on the place is the temperature of the water in the hot tub. It was tepid at best. We were also a bit disappointed in the fact the terrace was not open on such a beautiful weekend. Otherwise, we were very impressed and will certainly stay here again.

My family and I stayed here for the long weekend during Labor Day. The exterior was beautiful and clean, well decorated. The front desk and lobby gentlemen were nice and helpful.
The room was comfortable and very clean, we had two queen size beds. The sheets were very clean and comfortable, the mattress very soft. The mini fridge wasn’t working… Our bathroom didn’t have a working fan which caused some serious humidity issues. The AC broke on the second night… Very hot and frustrating. At one point during the routine cleaning, they forgot to stock up the toilet paper– we had to go chasing someone down about it!
We informed them about the broken things and nothing was fixed. We were originally set to leave Monday but checked out a day early. They charged us for that day regardless and the parking was ridiculously overpriced. We called and spoke to management at how disappointed we were at the fact we were not attended to. They informed us the parking would be compensated and it was not.
We were upset because we had high hopes and the location was prime. I think we were ripped off — very frustrating. Something to consider if you plan to stay here — your room might have broken things in it.

If you love that new-​hotel smell, the Courtyard Montréal Downtown is the hotel for you. Everything is shiny new, yet the employees are strangely seasoned and professional, so you don’t have to worry about breaking in an inexperienced crew. Of course the rooms are spotlessly clean, but they’re also big and bright and well designed, with a look that’s modern, but not too chilly or sterile. In terms of location, you’re 1 block from the exhibition center, 4 blocks from Notre Dame Basilica and a 15-​minute walk from the Village.
In a city where many of the big chains look dated and depressing (hello, Hyatt & Marriott), the Courtyard is a breath of fresh air. If you’re not planning to stay in one of the expensive boutique hotels in Vieux-​Montréal, do yourself a favor and pick the Courtyard.

Hotel seems to be brand new and visually clean. Staff was very pleasant. In addition it’s situated in Downtown Montréal. I drove from Brooklyn and didn’t need my car at all once in Montréal. We walked everywhere. I needed a break from driving.
The Metro and bus are within a short walking distance and easy to navigate. I used it to get to the Biodôme and a Food & Beer Tour. The metro ticket machine is NOT user friendly — EVEN in English and people behind ticket booth are just as useless as MTA employees.
The hotel parking is $ 22 a day, which we thought we paid for as an add-​on with our Travelocity package. Turns out, you can only pay the fee up front when you arrive at the hotel. Parking lot has limited signs of how to navigate when you want to exit. Dangerous if you have an emergency. (SAFETY TIP: Women traveling alone, park as close to hotel entry as possible within parking lot and always have car keys in your hand when retrieving your vehicle.)
Hotel has a Starbucks bar, but staff is barely stationed there. You have to wait just about 10 minutes to be noticed. There’s a school bell to ring to notify someone you’re there but culturally as a black American I’m not ringing a bell to summon anyone. I just couldn’t do it, so I waited and then left when a waiter passed me 4 times and then acknowledged me on his fifth pass. That was insulting.
Back to visually clean. I say «visually» because the bathroom floor looked clean, but staff need to really bleach floors and scrub. Stop using same dirty mop water. I had to wipe up a water spill from the bathroom floor and the amount of dirt that came off the floor was scary. It looked like soot, so I wasn’t walking barefoot after that incident!
A great plus is that’s in walking distance of shops and eateries and their beds are comfy. I was comatose as I slept.

The rooms were very clean and cool when we walked in.
The staff was very helpful and gave us great directions to our room.
The big negative is the parking situation. The hotel has no parking and you have to pay the garage behind the hotel to park.

My daughter and I stayed here on a sight-​seeing weekend, and I was impressed.
This hotel is on the edge of downtown, and within walking distance to both the Orange line and Green on Montréal’s Metro. The hotel is pretty new, so the rooms look up-​to-​date and the pool/​fitness area were clean. The service we received from the front desk staff and the concierge staff was good.
Our room did have a little bit of road noise, as it faced Boulevard Rene-​Levesque, which can be quite busy in the afternoon and evening. Things quieted down near bed time, and we didn’t lose any sleep. Still, the next time we stay there we will request a room facing the other side of the building.
They have an indoor parking garage attached to the hotel (underground). The rates were comparable to everything else in downtown Montréal

I liked this hotel; the exterior is appealing to the eye and it stands out. The rooms were decent. We loved gym the gym; there was floor to ceiling windows and just very nice and spacious. The pool was tiny but the floor to ceiling windows make it pleasant. Rent a car if you’re staying here; you will need it. It’s not conveniently located.
However, the customer service was terrible. First off, they had a security guard wearing his pants below his butt patroling the hallways all day long. The issue isn’t that he looked like a thug, it was his lack of professionalism. On our first night there, we played music on the iPod dock that is provided in every room. He knocked on our door and told us to lower the music and told us that this was our «final warning». Um, since when is the first warning called a final warning? He said, «you only get one warning». Later that night, my brother left the room door slightly open to go get ice on the other side of the floor and the security guard came by again and told us that the door should always remain closed. This is absolutely ridiculous to me.
After this incident, we were never greeted by the front desk folks and they never gave us good restaurant recommendations. I’m not sure if it was meant to be a joke but they sent us to the crappiest lounge in all of Montréal. They need to re-​train their staff here.