Hub Restaurant New West

Meh, nothing special. I ordered the crack burger which was terribly under seasoned. My fries that came with the burger were maybe half an inch or shorter, with maybe six fries that were average sized, obviously it was the bottom of the barrel. Why send it out of the kitchen if you know it’s below par? My son had the kid’s chicken tenders and fries. He couldn’t eat the chicken as it was a little too spicy. So I ended up paying $ 9 for his fries. Not sure why you would season a kid’s meal with spice? Maybe season with salt and herbs, just a suggestion. Sadly we won’t be back and considering I’m married with 5 children, you just missed out.

Trip two to the Hub before going to see the mediocrity that was Star Wars.
Food, again, was pretty underwhelming. Roasted pear salad found a way to be bland, and a friends M&C was over cooked, a little lumpy, and had way too much nutmeg hiding the flavour of whatever cheese was in there. DH said that while dry, the burger was decent. We prefer our burgers more medium so getting a great burger in the Great White North can be done, but is difficult.
Service was great up front but dwindled at a critical point — when we needed to make our movie on time — she had asked when we arrived if we were catching a movie and noted its start time on our chit. When we were done with food it took quite some time to get her attention, so much so we had the hostess tell her we needed to go. Our server apologized, but it did add some stress to the end of our meal. It was packed in there, and our food came out quickly, so service gets a bye on this trip.
I have heard great things about their breakfast/​brunch and think we will try it at some point. But until then, The Hub is missing the mark for me.

Food and drink is okay, a little overpriced but you pay for the location and the trendy décor. Staff was very ditzy and kind of rude to my party. I mostly just loved sitting on the balcony and looking out to the Riverside Quay Market, unfortunately while sipping on my $ 10 drink.

I’m seriously shocked at some of the reviews here, which is why I’m giving it five stars when it deserves four.
Each and every single staff member here greeted me and provided excellent customer service.
The food was phenomenal. I had the crispy chicken club sandwich without the cheese and it had amazing flavours between a deliciously fresh baguette. I had poutine on the side, and it was absolutely magnificent. Green onions topped upon beef glazed gravy and cheese curds. Yum!
They have a pretty good craft beer selection as well. And as for the atmosphere, it was beautiful. I sat by the window which overlooked the gorgeous New West Minster quay, although all the seat options looked cozy and lovely.

Every time I leave New West station, I can’t help but notice the sandwich board for Hub which advertises decent happy hour prices. I assumed that since they have a decent happy hour, they probably have decent prices during non-​happy hour times too. I assumed wrong.
The cheapest thing I could find on the menu was a pound of wings for $ 12. There were only three choices for sauces too: hot, soy chili, or salt and pepper. I opted for the soy chili. When they arrived, they were topped with chopped green onion and plated very nicely. But, there was nothing else with it. No carrot or celery sticks. No fries. If I wanted dip, I’d have to pay extra.
Although I found decent enough prices for the drinks, and the view and ambiance was great, I wouldn’t come back. Our server was friendly enough but she was just too pushy. She was constantly trying to up-​sell. When my friend finished his ceasar, she asked if he wanted another. He said he shouldn’t because he’s driving. She said, jokingly, that if he ordered another one, she would drive him home. Anytime we said no to more food or drinks, she made some sort of comment to try to push us to order more. Not appreciated.

For years I had a great time there until now!
1. All the top features are no longer on the menu and they don’t have the New menu.
2. The staff is so confused on what is going on and what they can serve them what they cannot serve
3. They tried to fix our Caesar salad three times and the fourth time there still was no sauce on the south. How do you screw up a Caesar salad!
4. We had food poisoning from their chicken sandwich and the manager insisted it didn’t come from his restaurant.
5. The Manager had no careless for the well-​being on my girlfriend when I emailed him no compassion nothing just insisted it wasn’t his restaurant.
The way this company treated us and how they responded to a food poisoning situation just shows you how bad this company is going down. Once I posted it on social media the response was overwhelming of other people that had nothing but nightmares from this restaurant.
It’s to bad as its a good start to the future of New west.
The owners of this company should go in there and shake things up and most deafly fire that manager for how he dealt with the situation.

This place was such a rip off. $ 16 for a burger? What are you Gordon Ramsey? I get it less food, charge more. But seriously this place? It’s a sports bar for crying out loud! Ugh. An ideal price for the chicken burger I had should of been $ 12. It was a fair meal, small portions. My friend ordered the poutine, and his was double the size of mine, for half the price! Double Ugh! Anyways, the service was on point, but the price wasn’t. Never going here again, ever!!!

Sunday brunch menu and food quality is underwhelming, my breakfast burrito was bland and the hashbrowns were quite stale.
Disappointing first visit to HUB and based on the presentation/​appearance, this resto has everything guests would want:
TVs everywhere, nice seating, sexy modern design, good location for public transit and decent happy hour specials throughout the week…
BUT the service today was worse than the food, the waitresses appeared overwhelmed during our brunch visit today and I don’t want to place
the blame on the young lady serving us, rather management needed to step
up and help them out or hire on more waitresses for Sunday Brunch.
Again my reviews seldom focus on the service aspect of eating out but we are paying a lot of money for this food and our party sat there and watched two waitresses running around, waiting other tables and bringing food orders out and in the meantime we waited far too long to get seen so we could provide our orders. It got so bad our waitress could read our body language and apologized at the end of our brunch for not seeing us more often.
Worst of all, the restaurant was not really busy today therefore until the service aspect of this place improves I would not come back for food at least.

Unfortunate dining experience but the manager Matt handled it like a pro.

NEVER, Ever Again.
Poor service. Lousy atmosphere. Ordered a bottle of Pinot Gris wine and got some reusable water bottle of sparkling piss. What the heck is that??? Absolutely foul.
My wife and I then got the bill with the ADDED 18% TIP? WTF? Then go to pay and it asks what % tip again?
I get better food and service at McDonalds.
NEVER AGAIN.

Not at all impressed with this location of the HUB in the New Westminster Skytrain station. We sat with a group at a large table, though we all payed separately. The waitress automatically added an 18% tip for her mediocre service. When I inquired about it she told me that was their policy even though the all the bills were separate… REALLY? I DO NOT LIKE when servers assume they deserve a tip then add it like they have the right to. The food? Bland, overpriced and unoriginal… the drinks too. Take a trip across the street to the Paddlewheeler Pub… They know how to do it right!

By accident I ended up eating here after being unable to find the original place I was looking for. It had a nice patio so I thought this would be a nice place to hang out and eat.
I ordered the Fish and Chips, and my husband ordered a Beef Brisket Shepard’s Pie. Service was good. The lady helping us out was quick and nice. The food though left a lot to be desired. I was glad I ordered the fish and chips because my husbands beef brisket looked stringy and overcooked. Towards the end he started stealing my fries to help fill him up more (as he was not inclined to eat more of his meal). My fish and chips were ok. They were slightly overcooked, and both the batter and the fish did not have a lot of flavour. The tartar sauce was tangy and decent. It came with some coleslaw that was very much overdressed. The best part of my meal was the fries. They put some spice on them and fried them well. I finished my fries, barely touched my coleslaw, and ate only once piece of the fish.
As far as pub food goes, I suppose if you have had a couple of drinks this food would taste better. The waitress was nice and quick, so it probably is a pretty nice place to hang out and have some beer (and fries).

Finally checked this place out on a Thursday night for a small hangout. Casual place with super-​easy access to the skytrain.
Even with the louder music this place wasn’t too loud, but there weren’t many people in there when I went and I could see where things could easily get pretty noisy with a full restaurant. I still liked the atmosphere of the place, and I’d definitely check out their patio when the weather’s nice.
Unfortunately I can’t comment on their beer this time around as I visited while pregnant, but the food I tried out was delish. I had the Wok Squid recommended by the bartender there and it did not disappoint. Very tasty and full of flavour.
Service was great as well, so a pretty good first impression all around.

Perfectly okay for a casual, beer-​centric restaurant. The location right off the SkyTrain platform is incredibly convenient and offers a good view to the Quay market and across the Fraser River.
I’ve had a range of items here, the unexpected highlights perhaps being the West Coast Spa Bowl and the Quinoa Salad — fairly tasty and healthy choices that one might not expect. The more standard menu items are fine, not stellar.
While they have 15 – 20 beers on tap, they focus mainly on lighter brews and lack a good, «normal» dark beer. The Longboat Chocolate Porter seems the best of the darker offerings. Beer is also served in glasses that appear much smaller than a proper 20 oz pint (Imperial)/568 mL volume.
Service has generally been good. The noise level can be a bit of a challenge to conversation.

Closer to 3 stars. The food was ok for lunch. Chicken sandwich was good tasty fries.
But terrible service, I ordered a drink when my food arrived and was completely finished eating by the time my drink came. The waitress blamed it on the bar being busy, but there were only 20 people on the deck. And no one inside. And no one at the bar. Just shitty service.

Yayy, another skytrain assessable restaurant! Located on the new west skytrain platform, it’s super convenient for us transit users!
The food is pretty decent, nothing mind blowing, but hey, it’s better freshslice and subway!
I’ve tried three dishes here, their sushi burger, crab grilled cheese, and peppercorn burger! All were pretty delish! Their yam fries are really good!

I went here for Canada Day dinner and had an amazing time. I was seated by the windows and there were fireworks while I was having my dessert, so it was a dinner and a show! This was my second time trying the Hub’s food (first time was yaletown).
I ordered a chicken club sandwich that came with a side of fries. I ordered a mimosa to go with it. The chicken club sandwich came with a thick breaded chicken. I loved the bread that was used for the sandwich and the chicken was crispy and juicy. Just the right amount of vegetables were packed carefully into the sandwich. IT WAS SIMPLY AMAZING. Everyone should make chicken sandwich like the Hub does it!
If you are not into chicken, I recommend their sushi burger. It comes with an ahi-​style cooked tuna, very fresh spring vegetables, and a perfect wasabi mayo spread.
For dessert, I ordered an oatmeal cookie in a pan with ice cream on top. I think it was called «panookie». The cookie is quite big, so be sure to have someone to share it with!
I love the atmosphere at this place. The place is clean, open, and inviting and I love the graffiti style artwork on the wall. They have comfortable seating options including booths with cushioned benches and patio seats as well.
Cheers to the awesome addition in New West!

I came here with a friend for appie hour (3pm –5pm daily) on a Tuesday afternoon. I take transit everywhere so it was incredibly convenient to get to. The restaurant is literally a 20 second walk away from the skytrain platform!
We got a cute little table by the window because it was a sunny day, and I noticed the various kinds of seating around the whole restaurant — I would definitely bring a big group here for a get together or birthday event! Beer was on special for $ 5 — I recommend getting the Storm Watcher because it literally tastes like liquid caramel — DELICIOUS! Appies were also on special for $ 7 each. I particularly liked the poutine and the soy chilli wings. If you’re in the mood for dessert I strongly recommend the brownie pizzookie! Ooey gooey goodness with ice cream on top! Mmm!!!
Another one minute walk away is the movie theatre. I had no idea this place even existed! It was $ 8 for a 3D movie and $ 5 for a regular movie. I found out later that you can also book online to reserve your seats. Let me just say one thing… I finally have an excuse to never go back to the Metro SIlvercity ever again! I hate that place!
Thank God that I found this spot! I am definitely telling all my friends about it and coming back again :)

This is another great addition to the New West food and drink scene.
Plus it’s extra handy that it’s literally on the skytrain line. You walk off the train, and voila, there you are, The HUB!
The food here is tasty, but it’s not much different from any of the other west coast casual establishments out there. My biggest complaint is the price of beer. It’s one of the more expensive pints of beer and they don’t give you a real pint. (This seems to be a big problem in Vancouver).
What I’m looking forward too is the opening of their big patio this summer. From inside it looks like it offers a great view of the River Market and the River. Look for an update once the weather gets warm,

When things get interesting on game night, my grandma always says, «That makes the cheese more binding.» I have no idea where she got this saying, but I think it generally means that the game just got upped another level, and everybody had better play smarter. And so it is with the opening of Hub Restaurant’s New West location — it takes the dining scene around these parts up a notch.
Located just across from the SkyTrain platform at New West Station, Hub is the beautiful new girl in town. She’s black and blonde in an urban-​industrial mode: exposed ductwork, grafitti murals (love the Patullo Bridge one!), a little exposed brick here, a little wood and spotlights over there. Nice big round leather booths for socializing, and of course, a great view of the waterfront. The music is at a good level, and the patio will be amazing in the summer.
The menu is not too surprising if you’ve ever been to an upscale casual type of place before (Asian– and Mediterranean-​inspired appies, flatbread pizzas, salad-​y bowls, burgers and sandwiches, with a few mains thrown in). Prices are a bit on the high side, but they do have some great specials. Weekday appy specials and half-​price house wine on Wednesdays, look out.