Scotiabank

Solid 3.5, not to take anything away from New West, but sure it’s a nice location to be considered DT quality décor.
Friendly service, metered parking all around. As to be expected, tight 4pm banking closing hours.
Right at the corner. 1 ATM at front.

If I could give this business negative stars I would. I went in to deal with a delicate situation and I’m not a customer but rather dealing with an estate of a loved one who recently passed. By the time I left, I got nothing accomplished and I’ll NEVER forget the Teller, who, upon asking me why I was there: To open an estate account for my Dad’s estate, replied back in an investigative way: ‘howd he die”? I was so upset at her question that I advised her that «I’m sorry, I am so upset that I can’t even talk about what happened!». My tears were coming up in my eyes. She just looked at me and says «uh huh, I gotta get the Manager». Her attitude was flippant and I found it extremely cold and rude to ask someone how did the person die rather than I’m sorry for your loss. The Manager was just okay but she stood behind him the whole time giving me dirty looks. I have to say that I don’t have the nicest clothes and am really exhausted looking but I didn’t deserve that at all. I would bet dollar for dollar that if I was dressed in some nicer clothes and had myself done up that I would have a totally different response to my request. To bank here or with Scotia Bank at all anywhere would be lower my standards to a point where they don’t exist. I can’t wait to close all the accounts period.

Every so often I actually need to go into the bank and talk to a teller. I have been a Scotiabank customer for over 10 years and I am terribly disappointed in the service at this location. It used to be so good but it’s like they don’t care anymore. They get my fees out of me anyway so they don’t need to make an effort. I will be going to a different location if I need to go in to see someone. At least the ATM is nice to me :)!.