Western Canada Veterinary Eye Specialists

They butchered our Great Danes eye and left her disfigured after we paid for 2 operations as well as extra to hire a special anesthesiologist… all VERY VERY expensive… to fix both inner eye lids that were protruding from our pets eyes 1 eye they did well the other was a disaster… so they said they would do it again for just the cost of the anesthesiologist (still very expensive)…BUT…after they made the 2^nd mistake on the one eye they did a third operation at their cost and it was unfix able… we filed suit in New Westminster court and it came out the vet she had working for her who told us she had done over 100 of these procedures when in fact had only done 3… during mediation (they had a lawyer) and we were told to proceed to court we would need to have a dog eye surgeon testify as too the damage… even though we had a statement from our vet who agreed with us we had spent several thousand dollars at this point and so much time… they made it impossible as the cost to bring a «dog eye specialist» in to testify that didn’t work there would be again very very expensive and at this point (several months dealing with this) we had had enough… thankfully we still have our Dane she is almost 11 we are loving pet owners who would do and pay anything for our dogs health and well being… WE WOULD NOT LET THOSE BUTCHERS CARVE THE TURKEY AT OUR XMAS DINNER… and if you could find any other option I would take it… if not get everything in writing take pictures before and after document it all… you may be lucky and they may do their job… but if they don’t … DO NOT let them hurt your dog anymore… don’t expect an apology or anything else from these butchers.

We’ve never had anything but positive experiences here. From the moment we walk in we are warmly welcomed by the receptionist, Lori and my dogs are more often behind the desk with her (and her cookie jar) than in the patient waiting area. Our appointments have always been on time and both Dr.‘s Keller and King are calm, kind and interactive with the dogs, making them feel at ease and happy to return the next time we come. The detailed report we leave with along with the multiple questions we have of the doctors in the exam room (which they have always answered thoroughly and happily) keep us fully informed.

I got referred to this place through my original vet, not once I was told how much the consult fee would be or anything. Have been to previous vet specialist before including can west vet speaclist in vancouver. My 7 year old German Shepherd had developed a white cloud on his left eye after a brief trauma couple months prior. The receptionist was not pleasant at all nor did she care to communicate with my dog nor me or my spouse during the couple minutes we sat in the waiting room. Once we went into the exam room rhe doctor examined him for about 10 mins total an told us it was a fat lump on his eye due to the trauma. Asked us to wait back outside for some notes and the invoice cause it was nothing to be concerned about. She came back upfront with the notes and the bill came out to be 174 buks after taxes. So for 11 mins of her time she charged that much. Called after to ask about why the consult was so much and the front receptionist who was a complete bitch proceeded to explain that’s their price and that’s not gonna change. Asked to speak with the owner but was transferred to the doctor that saw my dog who proceeded to say the same thing that’s our price it isn’t gonna change. Couldn’t even justify how 11 mins of time and no treatment cost 174 buks! Clearly more in it for the money than patient care. Clearly the staff and doctors get rude and defensive if any problems arise, just from their attitude towards me on the phone for an explanation they got so heated. I even told them I’ve been to can west and paid half of that they didn’t believe me even offered to email the invoice and went back to saying that’s our price isn’t gonna change. Like clearly shady ass place. Never will I take my dog there again will always got back to can west instead. Rather pay there fee and have them be honest and not crazy over priced like this place. Patient care wasn’t even that good. Receptionist just seemed miserable throughout and doctor got super defensive when questioned about why her Charge was so high for 11 min consult! There r other specialsits out there do not take ur pets to this place all they seem to care about is the money. Didn’t even ask for a refund just questioned why it was so high. Don’t even want to give them one star but there is nothing below that. Digusting what vet care has turned into. I worked at a vet myself. Mark up is 70 percent. God only noes how much now.

Unfortunately, as far as I know this clinic is the only animal eye clinic in Lower Mainland. Currently there are 4 eye specialists working at this clinic and two of them are the owners.
Vets, nurses, administrative and front desk personnel are super arrogant and rude. I’m a physician and healthcare executive myself holding sub-​specialty, so I kind of know how a medical clinic should be run and managed and how its staff should interact with clients and patients, particularly in a fee-​for-​service and private business model, where all the expenses are out of the pocket costs. Recently and regrettably, I took my dog there for an examiniation. After a very cold and uncaring reception and going through a very unorganized and time-​waisting registration process we were directed to one of the exam rooms, where my dog was examed by one of their young and new eye specialist. The prognosis process was fine and she was friendly and responsive. But, she rushed the diagnosis process, which is the most important part, and was not able to rule out other probable causes and perfom a complete differential diagnosis. As a physician and a responsible dog owner I tried my best to ask as many rational questions as possible and even a blood exam that she was reluctant and neglective to order, to get an accurate and timely diagnosis.
After the exam I asked their very ignorant and arrogant administrative staff to submit my insurance form, and they responded that I should do it myself, which was contradictory to all of my previous experiences.
No call for follow ups or hearing my dog’s blood test result from their office, even after a week! Called them myself, and after a couple of calls I finally was able to speak to the specialist, who this time was aggressive. She mentioned that I should continue the medication and she will be seeing my dog in 4 weeks; no, apology for not following up on the test result from herself or their office staff. Their visit fee is 30% more than their colleague’s in the U.S. $ 165. Don’t know why?
A week after that phone conversation my dog’s problem exacerbated and I called their office asking for an emergency appointment. After talking to me very offensively for 5 min the secretary reclluctanty told me that I could take my dog there a day after about 3 pm and wait or a non-​appointment visit. Arrived there 40 min late because of the accident that I had in the highway No. 1, and telling them about it, I have been told that all the vets had left and that I should come back another time. While I was being told this untrue story, ironically one of the eye specialists who is also one of the co-​owners came out from the room not knowing that her front desk staff is lying to a client who drove all the way from Vancouver to New Westminster, having an accident in the highway and bringing a dog who is having a very sever eye problem and have been recently visited by her collleague at her clinic. She did not even acknowledged our presence nor cared about our anxiety.
I devastatedly asked her that can she or someone else check my dog. She went back to the back room with the vet, returned after 5 min and said that everyone has left already and that I can come back another time!!! Really, that’s how your system works!!! Do you guys even know what is healthcare and emergency issues? How come a vet and a even worse a business owner see a patient who desperatly needs her help and deny visiting him? Can anyone justify this from either healthcare or business perspective? Don’t think so…
So sorry for them and their poor non-​talking, desperate and needy patients. I wish I was a dog myself and I could bite this people badly.