Radisson Hotel

Don’t stay here. The phone kept ringing in the hallway in the middle of the night. Weird right? Disturbing me from my sleep i went downstairs to tell the staff on duty, only to be told to just hang up the phone. I did it and the phone would still keep going off, so i went outside again to leave it off the hook. Staff doesn’t care when you complain. The AC is loud. There was a leak in the washroom. It was not clean. I got allergies in the room. The bed was uncomfy, it was some machine where you can adjust the firmness, but mine was not working. The line to complain was long. Manager would give you a time to meet to speak of the problem only to Not show up TWICE! He was rude when I finally got to speak with him, not an appointment like we discussed apparently you have to hunt this guy down or something. He made it sound like the hotel has no fault and there’s nothing he can do. Just terrible. He said the problem was fixed and made it seem like I would return to a wonderful surprise… I guess the washroom floor wasn’t all wet from the leak but that was basically it. This is review from November 2015. Just remembered to write this review after staying at an awesome Holiday Inn Express and I am shocked at the difference. No more Radisson Hotel, way to represent Radisson North York.

If I could put a negative star review I would. I am currently staying here on a business trip and this will definitely be my last. Upon walking into the hotel it looks like it is possibly a hostel or refugee camp. I travel very often for work and the first thing that I always do is check the beds. When I did this, I found random hairs. I tossed these pillows aside and attempted to forget and go to bed. The bed is so rock hard that my back was in intense pain. I woke up so many times because of how uncomfortable the bed was. Around 2am I got up and realized that behind the bed was some kind of machine. It turns out the bed is a Sleep Number (never mentioned upon checkin and it was covered by the sheets). After putting the number to the lowest possible number it was better but not great. There are water stains on the ceiling in the bathroom and the room smells like cigarettes (I am in a non smoking room). Found more random hairs in the shower. And to boot– the water they give you the room, the seals were cracked open already! The is just after my first night. Who knows what tonight will bring! I will never stay here agin.

Amazing hotel. We stayed here for a 5 days and we really enjoyed the stay. First thing the service is good but not great because we had a bad experience of shower water not draining off quickly. We informed it happens again. Other than that things were fantastic. Lovely hotel with great view. Man really loved those morning and evenings. Would recommend to all. Nearest access to 401 hwy. all the major shops are nearby. But if you don’t have vehicle it’s bit hard for waking there. You have Fairview mall nearby in 6 min drive. Banks ATMs everything. Breakfast biggest was amazing and really thank those servers. They are amazing. Good parking lot and calm ambience. No issues whatsoever and easy check in and checkout. They have pool and vending machines and ATM inside the hotel and must say we really enjoyed the stay and definitely recommend to all those who liking for staying at Toronto east area. Would recommend to all.

Guy at desk was sleeping and he didn’t pick up the phone when I called 3 times. In my eyes that is just horrible Customer service. If I slept a the my work o would.

This place is just terrible. When I got there, they put me in the wrong room. I had booked a non-​smoking room for 4 people and ended up on a smoking room with a single king bed. I brought this to their attention and they took over an hour to fix it. In fact, I had to get a little upset in front of other customers so they would take care of me.
The long faces of everyone else in the lobby said it all. The place was understaffed and I could even hear the conversations between the maintenance guy and the front desk about the issues with the rooms and the fact he just couldn’t get to them all on time.
On top of that, they charge daily for parking, something not mentioned anywhere when making a reservation. At least I didn’t see it.
The lobby had a broken tile with a leak on the roof and a bucket catching the water.
Other customers were whispering about how everyone was complaining about the place. At least the lady who took care of the room thing was nice enough to give me breakfast vouchers. The people at breakfast were awesome, especially the waiter.
My room bathtub’s paint was peeling off. The toilet was clogging. I killed a centipede in there too (thank god my kids didn’t see this). This was a room for four and I barely got one tiny little cheap shampoo and soap bottle. The sofa bed was so uneven I would have slept better in the floor. When we came back from on the afternoon, the room seemed somewhat clean, but nowhere as neat as one would expect after service. The air conditioning was so loud that my wife asked me to turn it off because she couldn’t sleep.
The pool water was somewhat dirty and it smelled in some areas of the pool. You could smell the chlorine all the way to the lobby. I guess bombarding it with chemicals is cheaper than actually filtering or cycling the water.
The employee that helped me check out was the only person genuinely interested on making me feel better. She asked about my stay and I didn’t even want to get into details. She gave me a nice discount on the parking and stay which I appreciated immensely after all the trouble, only to realize that in her quest to make me happy, she forgot to take the room cards from the counter. I guess I must have pocketed them with the rest of my stuff during the conversation, so now I will probably get charged on my card for those things, to add to my misery, something other customers have complained about in other reviews I read.
No way in hell I am going back to that place, EVER.

I stayed here with my mom while she was working, and it wasnt all that pleasant. There wre stains on our pillows and a hole in our duvet cover with hair in and on it and were missing a couple light bulbs in our lamps too. Also our floor claimed to be non smoking but the whole 4^th floor smelled like smoke or a musty smell either way it wasnt good. We stayed in room 414 and it has 2 double beds in it and it’s very cramped. I’m sure there are better places in the area to stay.

Stayed here for work again.
My mom came with me and when we arrived it was a little gross… the table u pull out was not cleaned and dirty. We found hair on top of t table n also on the night stand. I didn’t complain and just wiped it.
I asked for a fridge and they dropped it off in our room by the time we got there. That was nice.

Definitely not up to par considering they charge the same amount as a normal Hampton Inn or Holiday Inn.
First of all, the first room they gave me was on the 9^th floor (even though I requested a lower floor when booking) and the lady at the front desk gave me Room 911. Normally that fact wouldn’t have bothered me, but she actually BROUGHT UP the fact that it was weird I got room 911 and tried to make a joke about it! I had to explain that joking about 911 is NOT FUNNY to any American.
It might have been me but I got really freaked out and ended up changing rooms. However, regardless of my insensitive experience with the front desk staff, I got to the room and the ceiling tiles were stained, and really just looked really run down.
Ended up changing rooms (to a lower floor as well) and it was a little better looks wise but it does vaguely smell like smoke and the volume on the TV is broken. Not awesome.
The bar/​restaurant downstairs has a very limited menu and is nothing to say much about.
The charge $ 8 a day for parking (I have never been to a hotel that charges for parking!) which is ridiculous because there is a bunch of room in parking lot anyway.
Overall, although it looks like they tried to make some updates to this place it gives off a dark and creepy vibe with a bad restaurant (and not much around to go elsewhere) with at least one insensitive staff member and cold lighting.
I’ll be telling my company never to book here again.
UPDATE: The shower in my room has not been cleaned! I counted at least a dozen hairs plus a couple streaks of blue soap on the wall of the shower. Gross.

The room keys didn’t work to start with, had to go to reception to get them activated. Even though the hotel has non smoking rooms, our room smells like smoke… not too strong but still… Yuk!
This is my first impression as soon as I came into the room. Oh well, it’s only for a night. Not coming back here for sure. I should blame
for adding this as 3 ½ stars place. Haha. You get what you paid for… I guess.
Pick a different place!

Location is optimal for those travelling, but certainly not for those who really want to visit and definitely not for those who are using public transport. Parking is $ 9.04 including tax, an extra charge that is just another way of soaking the customer, because almost everyone who goes here needs parking. Very little in the neighbourhood and you will need a car to get to almost anything. The room was fine. The amenities were fine. Not enough coffee pods in the room, though. The sleep number beds were okay, but couldn’t see the numbers because that had burnt out. Quiet except for the hallways which had a loud buzz. No odour problems, no mould problems, clean bathroom, clean room.

The location for being in the east end of Toronto is great as it’s just right off the highway. Adequate parking but you have to pay for it — which I’m very surprised about as the parking lot was HUGE.
Service was friendly and everyone was very helpful. We were upgraded to a suite as we were travelling with our puppy. Love that the hotel is pet friendly!
The hotel is due for an upgrade/​renovation as the room needed some work and so did the furnishings in the public areas. But the price is worth it especially for the location if you are staying out in Scarborough.
Will return back.

boooked a room to come swimming with my son… we have had several problems already with this hotel in the smoking rooms (like bloody towels in the closet and windows that don’t close) but I figured since we were in a non smoking room maybe it would be better. NOPE! gross mildew and rust all over the tub… and when we checked in nobody told us that the pool was not working!!! What a dump!!! NEVER AGAIN! and the head of front desk is a serious dick!
Now editing this review to let you know my 6 year old son just found garbage under the bed… nice

Not worth the money. I invested in an «executive suite» to find that the room was quite basic. Comparable to the Motel 6. The tv was a blast from the past, and may have been donated to them from Craigslist. The shower had lukewarm water. there was some awkward argument that was going down upon my arrival to my room’s 8^th floor. A guest was allowing his cats to be free in the hallway which was weird (my partner hates cats). The pool and fitness facilities were not operating at this time. The breakfast was the worst part. I wanted to take my food to go because I was in a rush and I was DENIED because I wanted to take my eggs with me. They claimed that it was a «health and safety issue» because eggs go bad. So instead they offered me bacon, pancakes, and bread instead (as if those don’t expire). No other hotel I have ever stayed in does this. I was pretty adamant that I was in a rush and willing to even put in writing any assumed liability but they shoved «policy» down my throat instead of bending to satisfy the needs of a customer. The customer service just went downhill after that as I was blatantly being ignored by the service staff. I ended up being LATE for my morning errand. I called customer service to complain and was re routed back to the general manager of the hotel. I called, but of course no answer. Left a message, still awaiting a reply.

As someone who travels for business half of the year and stays everywhere from trendy boutique hotels to econo hotels, I am pretty fair in my reviews. I am also confident in saying that this was an awful, awful experience.
The Radisson is located near absolutely nothing. No restaurants, no salons, no stores — just a bunch of corporate offices, right off the highway. At night it was really dark. So if you are traveling for business and need to get a manicure, or have something mailed/​fedex/​printed out or even just sit down for dinner at a nearby restaurant — you are screwed. The whole thing was creepy but I powered on, as it was near midnight and I was tired from a cross country flight.
When I first arrived to the hotel, the man at the front desk was asleep and snoring loudly; I am talking mouth open, head tipped back, snoring. He awoke to check me in and I inquired about room service or mini-​bar and was promptly informed they had neither, not even a mini-​mart, and the kitchen wouldn’t open until breakfast, but that he had a number for pizza delivery if I wanted to call. Again, NO amenities.
The décor was older, like mid-​90s business-​y, and it smelled like deodorizer and just all around depressing!
No wireless and internet was around 17 bucks — too much for slower internet! Also, I found the random horse statue on my desk totally weird.
The hotel room itself smelled like mold or chemical air spray that was sprayed to cover the scent of mold, carpet was ugly and smelled like chemical cleaners, my bathtub faucet leaked all night, the thermostat went on and off and the stupid comfort bed remotes they had, that allowed you to adjust the firmness of your mattress, didnt work. Like literally neither of them would click softer or firmer, the remotes for them were broken and wouldnt work. Mattress was hard and felt run down. Ive stayed in many Radissons and know how to use these remotes so it wasnt me, it was 100 percent broken. One bed remote didnt turn on and the other one didnt adjust. I complained to management, who told me they would take a look into it, but alas, nothing changed and I was not offered any discounts either for this issue.
The «restaurant» was a bunch of prefabricated wood tables with chairs and a buffet. I only could stomach breakfast, as the food looked gross and I was eating with clients at night so there was no need to try dinner. The breakfast was over priced as it was $ 14 for generic cereals, greasy bacon and watery, thin cream of wheat style porridge. Eggs were watery, bland. An older company complained to the chef, who was putting in more eggs, and he snapped at them and told them to complain to their waitress as he «didn’t have time for this».
This hotel is NOT worth it and continues to be the worst hotel I have ever stayed at whilst in the Toronto area.

Reason for stars: I hosted a meeting here and needed to be close to the 401. The facility was not all that clean but it served my purpose. We got a large suite in the hotel and it was fair but again, nothing special. If you can get it for a great price, great. If you want bang for your buck, keep on looking.
Rooms: Fair.
Location: Close to 401.
Value: Fair

Honestly, one of the worst hotel experiences of my life. Stayed here with multiple fellow colleagues this past week and it was nothing but problem after problem.
To begin, any floor between 1 – 4 wreaks of mold, mildew, and stale cigarette smoke. Even better is the smell of pot depending on the time of day. Their next issue is the fact that upon check-​in I was not made aware of the fact that the pool has been out for two weeks and there is still no ETA of when it will be fixed. Also, their A/​C went out in the entire building and they tried to pretend it was an isolated incident.
Their hotel bar/​lounge is a hole in the wall with glassware that had not been cleaned to standard. My water glass had a ring in it about 2″ up and after seeing that in the water glass, I was afraid to drink my glass of coke.
There was also a vomit spill just outside the 7^th floor elevator doors, giant stains on the carpets in rooms, an flooding due to poor floor design.
I could share even more of this frightfully bad stay, but I think this is enough to keep you far away.
The good news is… If you get a room on the 8^th or 9^th floor, you get a useless horse statue on your desk.