Boston Pizza

My boyfriend and I went to this Boston Pizza location yesterday and needless to say, it was terrible. We got seated at about 9:30, we placed our drink order and we both ordered a starter (a salad and a wrap), we didn’t get our starter until 10:30, on top of that, my salad was disgusting and soggy. Our drinks were so flat that when our «waitress», if you could even call her that, came back around, she thought it was water. The manager finally came out and said our meals got «lost and we don’t know what happened» (everyone around us were eating) and she’ll reduce our bill for us, we finally get our food and it was trash… this place is really hit or miss, the first time we went we got an amazing waiter. This girl came an hour after she first dropped off our drinks for us to finally check on us asking if we wanted a refill, it was terrible.

Terrible!!! We have been to his location before and enjoyed the food, so with not feeling well today, my husband and I ordered take out. BIG MISTAKE! My pasta was horrrrrrrribleeeeeee. And also, if your pasta IS portioned — then you guys need smaller pasta take out containers… My container looked ridiculously low with maybe about 7 ravioli? Not sure what’s going on at this location, but I sure hope someone reads these help reviews as I will never be returning again, and two customers have been lost.

Very very disappointing. They refused to take us in because we were 8 people and there was mo room for and they said no point in waiting as they will not accept 8.
First time i am seeing a resturant not serving 8 guests.

The WORST!
I went with my bf on a friday night and it wasn’t too busy but started to pick up.
There was one waiter and one bartender.
The bartender was chatting at the bar w customers and having a beer with them. First negative.
Second the waiter didn’t serve anyone she was waiting on a table and for some reason wasn’t bothered by any of the other seated customers. There was probably 3 other tables with more than 3 ppl at each.
The bartender had to leave the bar and take everyone’s orders and serve there food.
Which is why I cnt complain too much about wait time which was excessive. They took forever to tKe our orders Nd bring them. After 30mins we had to ask about our meals and she seemed annoyed that we even inquired.
The other waiter just continued waking past everyone until another group of males came in to be seated. That is when she suddenly felt the urge to work.
Food was horrible. service sucked I mean it’s Friday where is your staff

My favorite go to restaurant in Oakville, Boston Pizza offers a huge menu and full bar. Unfortunately I always get the same thing — Mediterranean Pizza (without artichokes, add Jalepeno). It’s just so good that I can’t choose something else. Not a problem though, because my colleagues and friends can always choose something new :)

I made a reservation for 16 people 5 days in advance for saturday night at 8pm.
Upon arrival, we all noticed how incredibly hot it was in the restaurant and within 15 minutes we were all stripping off layers complaining about the heat.
Our waitress was completely overwhelmed with our group due to the size and carried a clipboard so she could keep track.
She was slow, easily confused, forgot to bring drinks for my guests multiple times and was bringing out food 2 dishes at a time, so while some of us were eating, most weren’t.
One of my guests asked twice about when her salad was coming out since everyone else already had their order.
The second time she asked about it, the server’s like ”YEA i know, i already asked them about it”
to which my guest replied, ”Yea well this is ridiculous”.
The server then went back into the kitchen and grabbed a cold soggy salad for my guest to which she did not eat. thankfully she comp’ed the salad.
I ordered the pulled pork sandwich with a side caesar salad.
The pulled pork was delicious, but the caesar salad was disgusting, it was completely DRENCHED in dressing.
Multiple guests who ordered salad complained about the same thing.
Since it was my birthday they did do the whole brownie/​icecream singing charade which was cute but at that point was not a saving grace.
60% of my guests were not impressed with their food, and service.
I definitely will not be going back here, and i’m gonna bet that 90% of my guests left either a crappy tip or none at all.

we had pesta and don’t really like the food there.
no taste at all… not going back

I generally loathe chain restaurants of any kind, however I ended up here for lunch. My expectations were low. I ordered the hale kale Caeser and it was delicious, fresh, flavourful, and plentiful. My 5 year old lunch date ordered the spaghetti and loved It. He was disappointed when the server told him they ran out of Jello — how does that happen at 12:30 on a Tuesday, when the place isn’t busy? Restaurant was clean, food was edible, service could have been a little better. Overall though, pleasantly surprised.

I feel the need to also review, we are currently at this Boston Pizza and like the other posts I must admit this place is terrible!!! Worst mumbling server ever, half the meals were brought to the table wrong and the rest was burnt! Kids burgers were hard as a rock, salad was mushy. Avoid this location!!! Go anywhere else besides this place, or just skip the meal all together! No food is better then this food.

I will never go back to this location.
I have never really been too fond of Boston Pizza, but I do eat there on occasion. This time however, was a terrible mistake. I ordered a sandwich with a ceasar salad. First of all, the waitress took forever to come to our table to take the order. After that, we had to wait quite a while to get our food. At this point, we were hungry so we dug right in… YUCK! The salad was soggy and tasted old, the sandwich was dry, and overall it was an absolutely terrible meal. I could not finish even half of it because of how bad it tasted. It is worth noting that I was here around 9PM, and it was not busy at all in the restaurant, so I am not sure why the service was so terrible.
Overall, I absolutely do not recommend this location to a friend and will never be going back here for a meal.

One of the worst locations. We went there to celebrate an occasion (before 7pm) and the dining area was almost empty. However, they told us ALL tables there are booked for 8pm and we have to sit in the sport lounge which was crowded and loud. We are no sports fans and it was little disturbing to sit there and listen to all yelling, etc. When the waitress came (without menus) we asked about one pizza that has spicy chicken in it. We wanted to know if its just mild spicy or very spicy (sometimes there is almost no spice at all, so we asked about the level of spice). Waitress told us «Its not spicy at all!» So we ordered it. Oh my God, it was soo spicy, my lips wehere burning for half an hour after (just from few bites! (And I am used to mild spicy Indian dishes that I love!) We sent the pizza away, even though waitress did not apologize about her mistake, she assumed — we just did not like it. After we finished our 2^nd dish (salmon, that was pretty thin and little burned, not juicy at all) we wanted to leave but noticed that dinning area is still empty. We asked to talk to the manager (Indian woman) who argued with us and did not care about anything. well, I guess its restuarant service in Canada, specially so close to airport. We told her we will never come back again, and she was like «Ok».