Inlet Rowing Club

I signed up for the learn to row program, found it extremely uncomfortable to be in the tippy rowing boats over very cold water and asked to either get a refund for the unused portion of my program or have the unused sessions credited to my wife. I was denied a refund or a transfer of the sessions numerous times, the club continuing to insist that I either forfeit the services I paid for or simply get over my fear of falling into frigid water on an extremely unstable feeling boat. This policy was not stated anywhere during the sign up period. Moreover my wife was prepared to pay more money for an annual membership if she could use my unused credit towards them, but the club has denied this too. Seems you can’t win or negotiate — they take your money and dictate what happens.
Beware, if you feel uncomfortable and don’t wish to continue the only solution they will provide to you is to tell you that you should change how you feel.
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I am updating this review, as staff in this club have actually taken to stalking me on the internet and reporting my reviews for removal. This attempt at censoring a customer who is out hundreds of dollars due to a non-​publicly disclosed policy goes beyond any negative customer service experience I’ve ever had. This is actually harassment from the club at this point.