Brad’s Junk Removal

if i could less than one star i would. this company blocked our alley and entrance to our parking lot for hours today. when i took photos, the man charge called me (a 66 year old woman) the «C,» word. told me that, «shit happens, if you don’t like… move away.» then proceeded to tell me to «F#*k off.» all this time, there was a young boy about aged 9 who was part of the crew, listening and watching a grown man swear terribly at a senior. he was a horrible, horrible abusive man. i asked he was Brad, the owner and one of them said no, Brad was in Maui. Brad… you need to wash your employee’s mouth out. if i could post photos i would… i will be send a report to city hall.

Used him a few years ago when I moved, and had a similar experience to others. Very nice on the phone, upon arrival a different story. Then asked for more money? Made a stressful move even more so. I’m scared to say too much in case he tracks me down and murders me, but wouldn’t recommend.

I had a last minute emergency and needed a couch removed and I was calling around to see who could dispose of it for me on the same day. Unfortunately for me, it was beginning to look like same-​day removal wasn’t possible.
So I called this company and hoped whether or not they could do it. He sure could. He was so enthusiastic, telling me his rates are competitive, he’s quick, been around for along time, etc. that I don’t think he realized he was practically talking to himself for a good couple of minutes. No problem, I told him I’d give him a call back because I had to double check if the price was alright with my mother.
«Heh, seriously? All that time spent. Why not just say no?»
Wow. Excuse me, but I had asked simply for the price of a service and whether or not it was possible to have the service completed the same day. I didn’t ask for a 3 minute long phone informercial. You could have answered my question in three words: a yes or a no, and the price.
My mom gave me the OK to book them, but no way in hell did I give him a call back with the attitude he gave me. Rude, unprofessional and pushy. Looks like I’m not the only one who think this guy has a temper.

DO NOT USE THESE PEOPLE.
These are horrible, angry people to deal with. Hired to clean out an apartment at our building, he (Brad, I assume) was horribly unpleasant to deal with.
He told the tenant to block the elevator (the ONLY one in the building) from others by manually holding the door-​open button for hours. Thus, my girlfriend, who uses a wheelchair and was extremely ill, couldn’t get up to our apartment. Even after she banged on the door many times, he wouldn’t let the elevator come down.
I went up to ask him to let us use the elevator (again — there is only one elevator, and she couldn’t use the stairs because she is paraplegic) and he yelled at me. He refused to let the elevator go until he had fully loaded then unloaded it.
My girlfriend was close to passing out, she was so ill, but he still wouldn’t let her use it.
Then, while unloading the elevator, he slammed the main glass building door so hard I thought it would break. Both myself and another apartment owner there shouted «Hey!» we were so shocked.
He also propped the main building door open and left it completely unattended for a long period of time, leaving our building exposed to potential theft and worse. I removed the door stop and he swore and put it back again.
When the strata council (of which I am vice-​president) received his handwritten invoice, he complained that the apartment was that of a «hoarder» and he had to pack things up to move them. Um, isn’t that exactly what a junk removal company does?
Based on our experience, I’d recommend you NEVER use Brad’s Junk Removal, unless you want to be shouted at and have your building left vulnerable.
We have lodged a formal complaint against this business with the Better Business Bureau (#1 262 142).

Outstanding service
Personable, rapid response and tries to accommodate to client’s needs.
Estimate of amount to be removed is accurate and price is quoted before job is started for clients approval.
Price matches advertised prices on the website.
Job done very quickly.
I will use his services again and is highly recommended

Nasty, nasty, temper. Owner is a piece of work. Poor customer relations skills and slimy personality, Will never use him again. Claims he’s cheaper than other junk removal services but you get what you pay. Very unpleasant. Works under the table and his rates depends on his mood.