RPI Equipped

The worst service I’ve ever experienced in my 15 years of owning a vehicle. I set up an appointment 2 weeks ahead of time to have some performance software installed in my 2003 GTI. I was quoted $ 675 for installation AND the ability to switch programs. After making the trip over from Victoria and arriving over an hour early for my appointment I was told that there had been a price increase of about 15% for the software I had wanted. This was unpleasant but I still wanted to proceed. I then asked about being able to switch programs at which point the gentleman at the desk told me it was $ 214 for EACH additional program. An additional $ 214 JUST to be able to have the ability to return the vehicle to stock, NEVER heard of that and I sell performance software for other products. My interest was waining quickly… His attempt to put my mind at ease by telling me he knows a few people who just run the performance program all the time fell on deaf ears because I told him I want longevity out of my engine as well. The final straw was when he suggested I might need to buy MORE things from them to make sure the car ran right. These are the sort of things you discuss before getting your client in the door… UTTERLY shocked that someone who claims to be an alternative to the dealer would treat a customer this way. I work for a dealer and I’ve NEVER seen one of our customers treated this way and we see 40+ plus people a day. RPI stop giving out fancy drinks to your customers and work on your customer service. A minute phone call and all of this could have been avoided. Now I’m out $ 200 (ferry and fuel) and 7hrs of travel.

As far as Audi aftermarket and tuning shops go, there are few that are good in communication, pricing and quality of work. RPI Equipped has proven that I can have it all.
Warren went over pricing options with me, and kept me informed of parts shipping and scheduling updates efficiently via email, which is my preference vs phone calls.
They were glad to give me a ride to the Skytrain after I dropped my car off, and I was treated to a nice handout of schwag (keychain, stickers, etc) when I picked the car up.
I like to keep my car as stealth as possible, and they were helpful in helping me select the right suspension for my taste and budget. I also took advantage of a software upgrade special and parts that they were offering via APR.
Thanks to RPI, and parts from APR and H&R, my car is faster, smoother and drives better now than it did the day I bought it.
Meep meep! Wooooosh!
⁵⁄₃₀: #30DaysOfYelp

If you drive an Audi or a VW you should know these guys. I went here on a recommendation to look at brake parts. I’m not a «tuner» guy, just had an audi that needed brakes. The crew is down to earth, friendly and knowledgeable. Tom, who is their mechanic also will come out and talk to you about the work, and he even answers emails the same day usually! You can also order parts off their website with the prices posted. Nice to see what your parts will be and what the labour will cost beforehand via email quote. Not sure the extent of what work they will do, I think it’s mainly routine maintenance /​general repair type stuff.