The dry cleaners here are Chinese(or at least of East Asian descent). Customer service is minimal at best. The woman that works here makes an «ah”/“huh”/“eh» grunt-noise as a reply to questions, and speaks crudely when she does something other than said noise. Pricing is variable, and in my opinion, questionable. I wanted to know the cost of an alteration. A simple zipper replacement typically costs about $ 5 – 10 and can be done within the day at most places, but with this place it may hack on additional costs for«assessment,» «difficulty» and the like. Apparently, it takes a minimal of two days to replace. To add insult to injury, the cost of the alteration cannot be figured out upfront because of said«assessment» of the«difficulty.» A ballpark range could not be provided for me. Granted, there are some communication barriers. The woman did not want to talk to me. She was being as unhelpful as she could be with my questions, and at the same time, trying to get me pay more(for what I felt to be) a fairly simple procedure. However, I couldn’t help but feel as though she were trying to milk me because I couldn’t speak Chinese. Dry cleaning is convenient if you live nearby. Parking is available on the plaza lot. Closes at 7pm weekdays. Though I’m certain that Sheppard Dry Cleaners were capable of replacing my zipper, I decided to go elsewhere for the alteration. I wasn’t comfortable. That, and it’s probably best to get alterations done at some place where you can communicate clearly with the tailor.