High Point Animal Hospital

High point could be described as agressivly unconcerned. We took my cat in with a broken claw and without any other options put forward, they suggested partial amputation of the toe. To clear up the infection they handed us the worst melling berry flavoured liquid antibiotic that had to be shot with a syringe into the back of his throat to have him swallow it. Again, didn’t provide alternatives until we came back and insisted that there be somethong else. Gave me 7 pills to provide 2 a day for 4 days (math, much?) and then to come back. Came back and they basically said yes, definitely need to cut off that toe. They would not submit the claim to the pet insurance company as they ought to do, handed us a paper that actually has a section indicating to be filled out my the vet, and sent us on our way to seek another opinion.
Other veterinary place (Oak Animal Hospital) gave our cat a shot of antibiotic that lasted 2 weeks, did that twice, they instructed us what typenof litter to change to to avoid further complications, and the infection went away. The toe is healing quite well. While the claw is not quite as pretty as before, there haven’t been complications, reinfection, or any need to remove the toe. This other more successful vet we went to lso fillled out the insurance claim online while we waited and we were reimbured withng 2 weeks.
Four month later, we are still fighting with High Point to fill in an online form that legitimately takes minutes so I can get at least a partial refund for the $ 250 I spent on advice to amputate his toe and berry flavoured liquid torture for my poor kitty.

One of the best vets in the area. Amazingly helpful, cheerful and affordable. We have gone there to help rescue a barn cat, as well as for our own cats. The other gentleman who left a bad review must have accidentally gone into the mechanic shop next door. Easy to get confused when you have a negative attitude! Seriously though I wouldn’t trust 3 members of my family to anyone else! :-)
I’m not sure why the 3^rd review isn’t listed as it has nothing but positive to say for Highpoint and is an accurate and proper review for this vet. Check that review out as well.
If your pet needs shots the exam fee is waved! What a great deal! Owning and looking after your pet is affordable!

The staff are rude, unorganized and give Surrey trash a bad name