Mazda Midway

I visited the dealership to look at a used ’09 MX-​5. I dealt with a sales person and a manager (Jeremy) trying to negotiate a price. I was really trying to get a better price than they were offering based on the car’s mileage, and while ultimately we weren’t able to work out a deal, the process was positive and respectful. I didn’t feel like they were pushy or dishonest. I can’t comment on the whole process as I didn’t complete the sale (thus only 3 stars), but I would go back if they had a car I was interested in.

FALSE ADVERTISING, they had a Acura MDX 2005 and listed it as 167,850 Kilometers I emailed them wondering if they still had the car. It was a very long response time 2 days and did not even answer my question, just sent me some spam about the sales at the dealership. Went back to the website and chatted with the online representative who was also very slow and not helpful but did finally answer my question and said the car was still available. So I drove the next day 45 mins to the Dealership and inspect the MDX, it was in okay condition but it was a American car so 167,850 Miles is 270 128 kilometers no apology or nothing will never come back here,

My recommendation? Skip this dealership and look elsewhere.
This review is long, skip to the end for the short version.
I’ve been looking for a second hand vehicle to purchase, I have a fairly short list of what it has to have and what I can afford. I’m not looking to buy a Ferrari on a Ford budget but I wanted something that has a fair amount of life left in that that would be cheaper to run than what I have now.
Went to Midway Mazda on a Sunday and found something I liked. It was the end of the day and I wanted to go do some research on the car before putting in an offer. I also had a trade in they seemed interested in, I wanted to make sure I got a fair deal on it too.
Monday, brought in my vehicle to see if they’d want to even do a trade in for it. The sales manager took my vehicle out to see what they offer for it and I sat with the sales guy to hash out what we could while he was gone.
I’ll admit that my offer was low. But figured we’d have some back and forth and reach some kind of middle ground. That didn’t happen. Instead I was told that my offer was too low and was told «you have no idea what your doing» no counter offer, no well we could come down to this. Just insults. I asked multiple times for my keys back but they refused. The paperwork on the car indicated it might be a past rental (eww!) but they blew me off when I asked for more details. Frustrated that the only deal they wanted to make was full asking price on a car that had questionable history. I got up to leave and demanded my keys be returned, once they clued in that I was done with the non-​existent «negotiation» they finally gave them back. I left.
That night I get a voice mail from the sales guy. Come back we want to earn your business.
The next day I got a text from the sales guy. New tires! Come back! Let us earn your business! There’s a new manager here today!
I was stupid and went back.
There was a new manager that day. Who wasn’t much better than the first. We didn’t make a deal because they still insisted I pay full price. During our talk the car got more and more expensive, at one point the price they wanted me to pay was OVER what they were asking for it. The manager stated he thought my trade was now overvalued and wanted to take a ride in it. I said we could hash out a price on the car and figure the trade out after, I didn’t want to be held hostage again. He said I needed to «find more value» in the car, and started agin with the same bad attitude the last manager had. I had enough to cash with me to buy it and trade in keys in hand. I left. Again.
Today (Thursday) we hashed out a deal over the phone, a reasonable price! Included my trade and was not far off from my original offer.
When I got to the dealership I waited. And even thought they knew I had cash in hand and keys ready to go, they left me to wait. Once the sales guy was done with whatever he was doing came over and asked if I wanted the car washed before we did the paperwork (I declined — there’s a water restriction in place it doesn’t need to be washed)
Brought me to his office, handed me the paperwork and told me where to sign. I started to read the agreement and the sales guy went through the breakdown. When I asked to clarify he insisted that I would pay the price plus trade instead of the price including trade (the deal we made over the phone) I pointed this out and he insisted I had agreed to it. It would have meant I was paying more than the asking price!
I left, and will not go back. I don’t know what kind of business thinks that insulting the customer, trying to change an agreement at the last minute, and trying to hold there keys hostage, is earning someone’s business but it seems to be this dealers idea.

I definitely recommend this place. I bought my Mazda 3 here a few years ago and found everyone was very friendly and sincere about getting me the best deal they could.
I still go back all the time for oil changes and other service and find the people that work in that part to be very helpful and informative. They always go above and beyond (washed my car for free when I just got an oil change) and I don’t think I’ve ever been overcharged as they haven’t tried to sell me other services like Mr Lube. I’m looking for a new car soon and am not sure if ill stick with Mazda but if I do, I’d definitely make the trip to this place.

Well, the boys… OK, Adam… made up for the epic fail with my Rav 4. See previous review. They went to bat to have the company that holds the extended warranty, honour it and net, net… it worked out. Adam’s personal attention to my problem was both a surprise and a pleasure to a fairly jaded old lady.