BMW Autohaus

Terrible customer service. The employees in the service department will not honor what they say and in the end will stick you with the bill. Very dishonest people. Avoid at all cost.

I didn’t review the details when I signed the lease contract and the sales failed to explain the charges. After I got home, I found out an issue and questioned the charges. At first, the sales lied that security deposit is a cost, then she told me that no one would get deposit back since BMW will charge those money when we return the car.
Therefore, I asked her to withdrawal my contract. She promised me that we got a great offer and if I could find a better offer, she would return my $ 2000 deposits.
I went to another dealer and got a better offer. The manager, Alex Sirenko, told me that my sales had no rights to do that promise and refused to give back my money. After a lot of works, the manager agreed to cancel the offer, but they won’t return any funds (liquidity damage charge), which forced me to keep the offer.
MY SUGGESTION is KEEP AWAY FROM THIS DEALER.

The 15 – 20 minutes that I spent here were a torture. The salesperson was not knowledgeable (I knew more from reading about the car from their website and I had not spent that much time online). The way he was talking showed too much attitude and lack of respect for the customer. If you want a BMW, please try a different showroom.

Nearly every experience at this dealership is an unsatisfactory one, where I did not feel like a valued customer. I just keep going back because it happens to be close to my home, and the original contact I have with this dealership is a friend of a friend.
The sales people are nice and knowledgeable BUT they are very aggressive yet hard-​line on their deals… giving at best a slightly above-​average deal. The test drives are short, where you just go around a city block, in 50 – 60 zones with lots of traffic, so you never get to really try out the car. And then the sales rep expects you to sign.
2 days in advance of the delivery day, when I tried to change the delivery appointment time for my new car, the guy doing the delivery (isn’t it supposed to be the sales rep himself delivering the car to you, providing you with after-​sale service and thanking you?) was curt and rude, and said that was impossible because the one other person who does it is sick. Come on, there’s one guy delivering cars all day, while the sales reps just sell?
(Update: I emailed my sales rep about this, and he said that it’s a busy time and all times are booked… but it’s okay, he’ll delivery the car to me. So that’s some plus points there…)
Previously, whenever I took my car in for service, the waits for shuttle cars took hours, and the service reps were rarely pleasant. I ordered a part once, and they never went ahead and had it ready for the day I came in for service. Totally dropped the ball.
This is the last time I will ever deal with this dealership. I’m going to Town and Country or another dealership in the future for service. The only saving grace is Maria Anghel, an experienced and well-​respected Business Manager, who is extremely professional and cordial to deal with. Otherwise, this place reeks — like a previous poster said, the attention and respect ends once the agreement is signed.
They will likely offer me an incentive (a gift card?) to tell BMW Canada that they are 5-​stars. I am so dissatisfied that I am considering telling the truth and they can keep their gift card.
P. S. I bought another car from this network of dealers — a Mercedes at MB-​Oakville. Arrogant and poor attitude from the rep there, and zero after-​sale service other than the usual spam email asking me to go back and buy from him again. What the…

You‘d think after 2 cars in 4 years, they‘d be logical enough to recognize loyal costumers who are here to stay. GEEEZ!
Sales Manager, Maria is great with her friendly approach and is always willing to sit down to have a chat about certain options.
Matt Fryer who no longer works there definitely brought the place down to a 1 star for me as the rest of the employees are pretentious and stuck-​up. I can say this because staff at the BMW Toronto are far more decent when it comes to car knowledge and costumer service in both sales and service department.
If you ever do bring your car in for service, PREM is wonderful to speak to! No snot in the nose like the rest of these boogers that walk around, head held high and too good for everyone else. I really feel sorry for the ones who do have the money yet speak little english and get droned into paying double the price as they wish to get it over with as soon as they WALK IN THE DOOR.
BMWs are great cars and people who work there who DON‘T own ONE should give the least bit of respect to people who can afford ONE!!!

I wish there was a rating below 1-​star. I wish there was a platform more powerful than Unilocal so that I could warn people about doing business with this dealership.
Simply put everything about this dealership is absolutely awful. Attention and respect from the sales people ends once the agreement is signed. The service department is completely disconnected from any sort of commitment to service. As I write this I am waiting for a shuttle to pick me up that was scheduled for 10 am, which, upon calling in at 10:30 am, I find out will be at least another 45 minutes late (keep in mind they have my number and I do in fact have a job I’m supposed to be at so that I could pay for these expensive vehicles).
I could go on all day but all-​in-​all, if you’re going to be purchasing a vehicle, especially a vehicle as expensive as a BMW, you deserve an experience well beyond what this dealership is capable of, or interested in, providing.
PS. Be warned, the owners of BMW Autohaus hold several other dealerships around the city which unsurprisingly have similarly low reviews on Unilocal.You can find the full list of dealerships here:
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Bought my car at Town & Country BMW and went to this dealer couple times. Had a problem with steering wheel moving to one side during sudden braking. Autohaus was unable to find the problem, had a test drive with the technician and he insisted that my car has no problem. Went back to Town & Country and they found the issue immediately and replaced the steering joint. Never go to this dealer if your problems are not very easy to reproduce because they will not find the problem. Town & Country is the best at diagnosing small or hard to reproduce problems.

I’m surprised at all the negative reviews.
I got my 2 nd BMW here, the sale guy was really nice to me and my mother and we got some free clothes from him too. Hes not there anymore.
Very good service department, fast friendly service, free car washes.
Only thing I don’t like is its to damn far for me.

The service department of this particular BMW dealership is really nice and friendly. My car always got fixed on time and one incidents even provide me with complimentary rental car while my car is waiting for parts.
The sales department otherwise I think is rude and unprofessional. Imagine my salesperson using foul languages while talking to me and my boyfriend in Cantonese.
And if you decide not to get another car from them, they becomes more offensive.

Bought a new car from the salesperson, he told me that if I had to come for service that they would provide me a car. The first service call, they wanted to charge me for a rental. That is just not right. I certainly hope that the full maintenance package that I purchased will be honored.

I took some time in debating my first ever 1 star rating for non-​food place. I’m never one to be harsh because everyone can have a bad day or week… but year after year?
This places has some of the worst service I’ve experienced and unless you think you’re getting at least a 20% discount compared to other dealers, walk away.
From the service department to the sales people, their goal is to try to talk you into anything that will separate money from your wallet and they do it behind such a disingenuous manner. Hope the manager figures this out soon.