Q Esthetics Laser Clinic

UPDATE: I have been contacted both by phone and by Unilocal reply by Qesthetics after my initial review. The aesthetician who worked with me actually gave me a phone call saying that she was sorry and did not know that I was so unhappy with the treatment. She told me that they could offer cortisone injection treatment free by doctors at the clinic. She also explained that the type of surgery she offered was electro-​surgery (electrocautery), a procedure she had used on my moles. I had a small scar left from a previous mole removal that was removed fine, however the mole she completely removed electrically actually left what looks like some sort of mole shaped dent on my face. She also told me that she wished that I had come in before writing a negative review and told them about how I felt.
Unfortunately, despite all this response, I genuinely feel like I am only now being heard thanks to the Unilocal platform. Never once did they call or even email me after my treatments to check in and follow up on me. During the treatment I remember having asked multiple times if it would work soon, if I could try something else, and commenting that this treatment is very expensive and slow. I was always told to wait until next time, it will work, it is working, etc. She was automatically dismissed my concerns. However j understand that it’s also her job to keep clients coming back and encouraging product purchases.
Factoring in these points, I’ve decided to remove her name off the original review and update to 1.5 stars for the follow up customer service, despite the shadiness.
I am still very unhappy with my time at Qesthetics and I don’t trust them enough to go back even with the free offers. They care now, but only after I’ve made it known publicly that I’ve had an awful experience. I get it, it’s «business» right? I can only hope not.