Active Green & Ross

I have never had any poor service here. Been coming here for like 5 years. Always great service and provide excellent customer service.

Poor customer service. Trying to ripp off the customers. I will never go there again. Spend your money somewhere else.

They put my tire’s on 2 months ago and they weren’t tightened enough. Our mechanic said one of our wheels was about to fall off. It was so loose it could be tightened by hand.

This place is one of the WORST retail experiences I’ve ever encountered. Where to start?
I booked an appointment at 9:30 am to get my winter tires installed. I needed to purchase two new tires, and they told me that they had two tires available for $ 90 each, and they would be set aside for me. I decided to wait it out and explore the ‘hood (not much to explore), but before I left, I asked the guy if he could put my old tires in plastic bags. «Well, I’m going to have to charge you for the bags». WTF? I explained to him that I was about to drop $ 375 in his store for tires and service, and that I thought charging people for plastic bags was really moochy. Everyone in the waiting room agreed with me, and he offered to waive the fee. How nice of him.
I returned to the shop at 11:30 to pick up my car, but it was still on the hoist with all 4 wheels removed. Worst of all, the guy says «listen, we don’t have any of those $ 90 tires for you, but we CAN get you into some Michelins for $ 220 each.» Seriously? Classic bait and switch. I told them not to bother, just put my wheels back on and I’ll be on my way. Of course, they did charge me for a ‘service’, and although it didn’t amount to much (under $ 30?) they really did nothing to earn it. Total time for the ‘service’? Around 3.5 hours.
Fast forward to 10 days later. I get out of my car and take a look at my tires. It turns out that they HAD installed my two winter tires… on the front end of my rear-​wheel drive BMW. (Any tire shop will tell you that this is a big mistake.) The bottom line: avoid this tire shop — there are MUCH better ones out there!