Aroma Espresso Bar

Went with a friend for some beverages after dinner. I got the lemon-​mint iced beverage, and my friend got a mocha.
Ambiance is comfortable
If there is one item that must be tried it is the lemon-​mint drink. It is unique and tastes great and I recommend everyone should try it.
The lack of plug points is a big negative for me because while free WiFis great„ not having a plug point from which to charge our electronic devices from which we access the internet does not help much at all.
The product range is good, but for the best bang for your buck, go with items that are unique to the dining experience and cannot be got at home .
The complimentary chocolate with the purchase of a beverage is a nice gesture by the company.
I will return to an aroma near me in the future to try different products
Customer Service by the cashiers was really good.

Seriously, Aroma?! Place is EMPTY and I’m asked to leave my table since they’re reserved for groups. This is after I order coffee and a meal. You just lost a customer. #badbusiness

The hot chocolate is amazing! It’s practically a drinkable dessert!
However, I give three stars because the people behind the counter are not the friendliest. No smiles when serving me whatsoever. I’m big on customer service, and employees making me feel like my business is welcomed.
I might try this location again, but not anytime soon.

Even one star is too high of a
experience at this place was shameful… for starters, the layout is not ideal, it wasn’t apparent where to line up to order; it was a clusterfuck around the bar and it was wasn’t even busy. That’s not a big deal though, the problem was how the staff handled it-​the woman taking orders practically scolded us for not lining up correctly. When I finally got my drink it was scolding hot; any one who’s been a barista would know how to properly steam their milk. It was so hot that after a 20 minute walk the drink was still too hot to drink, I ended up with a burnt tongue.
The coffee itself tasted bland, burnt and acidic. I threw the drink out. There goes $ 4 (that’s right $ 4 for a latte) that I’ll never see again. My partner got an americano that tasted like watered down black coffee from coffee time. In short, walk a block east to Starbucks or west quantum coffee. Don’t waste your money on this place, they are clearly running on the fumes if half decent branding and a good location.

No wifi and no walk plug at all in a coffee shop. This is ridiculous. The customer service is friendly thou.

This is an earned 4 star review. I always enjoy Aroma because they still make actual espresso drinks. I ordered a macchiato to go. My friend received her drink and I waited. The 3 people behind the counter were chatting and paying me no mind. I thought they might have forgotten my drink as… It happens. I inquired as to the missing drink… Turns out that the order receipt had been placed in the wrong area and the barista hadn’t seen it. So she made my coffee and apologized. It wasn’t that big of a deal but I appreciated the apology. She then offered me a complimentary beverage for when I return. I thought that was a nice way to handle customer service. It’s likely I will misplace that card for the complimentary beverage and might not even take them up on it, but it was a great way to handle the situation.

–Update — -
After I talked to the head office, the same manager called me and said she’s gonna check the security camera (this is just because she was told to do that by head office. When I went to the store I was told that they didn’t see my transaction history and so I just have to leave the store not to bother them)
Then 10 mins ago I just received the call saying that I was right I did not receive the change.
Again, I’m upset not because I didn’t get a change, but because manager didn’t listen to me and she told me to leave the store.
Also my money is still missing in the store.
How can I trust what they are making, providing, or saying any more.
TOTALLY 0 STAR !!!
The only good thing is Aroma head office lady is very polite and professional.
However no more aroma ever again.
0 star for this location.
They technically called me «» lier ««
I went to this store and did purchase a couple items yesterday.
However I realize later on that I didn’t receive the change back.(about 15 CAD)
So I went back to the store (1mins after I left the store) and asked them if they see my money in the till.
They had my receipt (not a receipt but a paper for them to make drink), which means that there was a transaction between them and me.
Anyways I was told to contact later on because right now there’s no proof that I didn’t receive the change .
So I went back to the store next day and explained again.
However believe or not the store manager told me that «» THERES NO TRANSACTION HISTORY OF MINE»
So there no point us talking here and I was told to leave the store.
Also other worker told me that I might drop the change.
Who can drop the 13 dollars and some coins!!!
What a horrible customer service !!!
They told me that I didn’t purchase yesterday.
She just walked me away and helped other customer telling me leave the store without even looking at me.
I never ever go back to this location even now feels like never ever Aroma again because of this store.
I do suggest you guys make sure that you get a right change and be careful!!! if you leave anything in this store it might not come back to you.

Got the portobello sandwich here for a snack after shopping at MEC. Wow super expensive & it looked like I got half a sandwich. The bread was delicious though, I have to say. This aroma is a good size as well & their outdoor patio is a great size. Right on the corner of the street so conveniently located.

I have a love-​hate relationship with all Aroma Espresso Bar locations. I think they have some great products, but it’s very hit and miss, and also very pricey for what you get.
This location takes the cake for the worst in my opinion — and I’ve been to a lot of them. I’ve visited this location 3x and each time has been bad. I keep going back expecting them to be better, but now I am done with my expectations.
My last visit, I ordered a turkey sandwich. It was extremely messy and the worst part was it was drenched in mayo. To the point where I got physically ill eating it. I’m not sure why someone would put that much anything on a sandwich, especially when you’re trying to be a bit healthier by ordering turkey with veggies. Unfortunately it will be my last visit to this location and it has put a bad, mayo-​like taste in my mouth for the entire chain. When I look at an Aroma now, I am reminded of how sick I felt after eating my sandwich.

Terrible customer service. So slow! Had to ask several times for my order which they forgot. This is common at this location.

Yuck.
My $ 13 salad was gross. With fake chicken. The ice cold bread served with ice cold butter went straight into the garbage without tasting so maybe that was what I should have ate…
Not shocked there aren’t more locations…

Why is everyone who works at this location literally miserable. I like this coffee shop as it offers great salads on the go, and yummy
Quick bite breakfast. However, there is no excuse for the terrible attitudes of the staff. Avoid this location.

A message I sent to their ‘feedback’ email address on November 1^st. Still haven’t heard back from them! Don’t understand why I didn’t receive a ‘thank you, we’ll take this back’ or anything… my feedback is pretty consistent with some of the others (Olivia, Tiff etc.)
——
Hi there,
I don’t usually write these kind of things but since I am such a big fan of aroma, I felt like I was obligated to say something because I have always been a happy customer. I understand that Saturdays are really busy, but it may not be the best day to train new employees. Or a day to pass frustration on to customers.
This is exactly what happened about 30 minutes ago. I just got home from your King West location. It was exceptionally busy as you would expect of a Saturday morning. The young gentleman that took my order was obviously the new employee. With a more experienced employee standing by his side. He politely took my order while his colleague helped him along. I walked over to the bar and waited for my order. Two americanos were placed on the bar and my name was called. «Hi, I ordered a double americano, not two americanos». The frustrated barista got my order again, and issued me a refund for the double americano. I didn’t mind the mistake and didn’t even expect the refund but it was a nice gesture. I continued to wait for my sandwich. A brown bag is placed on the bar and my name is called again. I grab the bag and go over to the dairy station. I check the bag and only a half sandwich is in the bag when I ordered the full sandwich. I walked back up to the bar and waited to point out the mistake. Another young lady looked at me and said the ticket only said half. As in she wanted me to explain the mistake somehow. There is no winning in this situation without looking like Kate Gosselin with one hand on her hip, finger wagging in the air. I looked at how stretched the staff was and calculated how long it would probably take for them to turn my sandwich around again. Forgot to mention that I’m still wearing my costume from last night so I look like a tool. I said forget it just walked out in defeat.
I’m sorry for such a long winded email. But I’m essentially sitting here at home with half the sandwich I had mentally committed to eating and paid for. Please also before judging the length of this email keep in mind I didn’t do this on Unilocal I actually wrote an email!
That’s how much I care about you guys.
I hope things get better, I hope I didn’t get anyone in trouble, but just hope when I check in again in a couple of weeks or maybe longer, that someone over there got my email, doesn’t take offense, and makes some positive change.
See you soon,
Anthony

I asked a question and the lady seemed annoyed and even if it wasn’t too busy she rushed me and gave me the «just shut up and order» look. Again I asked only one question wether the soup came as a set with sandwich…

Service was veryyyyy slow and it wasn’t very clear to the people coming in where to line up. It was very congested near the cash and the menu was so hard to read because of the small font. Overall I liked my all day power bfast. I just don’t like the slow wait and customer service as much. Would be great if there was a loyalty program. Also the calling out names with the microphone is rly hard to hear and feels a bit old school Harveys.

Great coffee as always (Sm ~$ 2) and comes with a piece of chocolate which is always a bonus (who can say no to chocolate?). Had their quinoa salad for lunch as well, a good sized portion for around $ 8 which is a little bit pricey considering the number of options nearby. As with every Aroma, lemon water is available for you to fill yourself– great for those who just want some H2O, you aren’t forced to pay $ 2 for bottled water.
It does have a really nice outdoor patio at the front, so it’s a great place to just grab a drink and enjoy the sunshine. Lots of seats available, the couple times I been there I didn’t have a problem getting a seat.

I absolutely love Aroma. The staff is very helpful, the variety always keeps me busy, I love the chai tea latte (Iced or Hot). The salads are yumlicious.

This may be one of the slowest Aromas I’ve ventured into.
Upon entering, customers easily confuse people waiting for the order with the people lining up to order/​pay. When I visit Aroma during lunch, there’s usually just a clutter of people standing randomly by the entrance.
The staff at this location are also not the friendliest. They take your order stone-​faced and simply put, don’t smile much. The tip jars have tacky signs that reference Justin Bieber, which I really don’t find funny. They definitely need to improve on their customer service skills.
The forest mushroom soup that I usually order is a bit watery at this location and takes forever to make (?). They give you a paper bag for the bread, but not for the soup. It’s just slightly annoying that I have to request a bag every time so my fingers don’t freeze by the time I walk back to my office.
The carrot cake and coconut orange cake are both delicious! The size is small for the price charged ($ 3) — I allow myself to indulge once in a while :)
Seats are almost impossible to find during the lunch rush, so I usually order take-​out. Albeit a tad pricey, items on their menu are still delicious — they just need improvement on customer service.

Aroma! Why is going on? It was love at first sight when I started hanging out at the bloor location. Fresh croissants, beautiful espressos with that dark chocolate for my piping hot beverage… Then came those wonderful sandwiches… Tuna being my personal fav…
Sadly however, with great expansion comes a great price… And quality suffers. My recent visit to the King and Charlotte location pained me greatly. I ordered my tuna sandwich only to find it full of sand. It shouldn’t be crunchy. Not to mention the sandwich was lopsided with the mayo and pickles on only one side of the sandwich. I had my usual red lentil soup and it tasted like chalk. I was so disappointed… My espresso was still wonderful as was my cookie but the rest of the meal was a downer.
Aroma… Stop trying to just make money. For patrons like myself that come to expect a certain type of quality synonymous to your brand, don’t disappoint us… Don’t skimp out on training for your staff. It’s sad when a meal leaves a bitter taste in my mouth… Literally and figuratively.

My new favourite place for iced coffee.
Great new space; huge patio, and prime location for people watching along King St.
My dog and me give it 2 thumbs (paws!) up!