Beck Taxi

I work at an animal hospital and I ordered a cab for a very elderly couple and their dog. One of them has had a double hip transplant so has a lot of issues with mobility and also has an elderly dog. And they are old and it’s cold!
So they hopped into the first cab that pulled over.
As I was helping the elderly gentleman get into the car, a cab driver across the street started aggressively honking at me.
When I waved them away he later called the clinic and yelled at me, asking me why I called two companies and other things I couldn’t understand.
So rude! When an elderly couple want to do something, I can’t control it!

The launch their app to much fanfare and then don’t train their drivers to use it! I’ve used the app 4 times now. Each and every time the driver had no idea how to bill me. Twice I just paid by cash and the other two times I had to just get out because I didn’t have cash. Either try to compete with Über or prepare to be irrelevant.

I often don’t bother to sit down and review a company. But given all the unrest currently between cabs and über I wanted to take a moment and point out why über is taking over the cab markets all over the world.
Last night I left a work function, which I had planned and was working at, well after 1am. I walked to the front of the hotel where there were easily 20+ beck taxis waiting. Not a one of these taxis would take me home as they did not want to accept my credit card (my only form of payment as my ride needed to be expensed).
It’s absolutely no wonder why people have come to accept über as the preferred mode of transport in the city. Über drivers are never late, never rude, and would NEVER reject a customer who was standing on the side of the road, alone, at 1am. Customer service is everything and Beck Taxi has zero customer service. Last night I finally gave in and downloaded the über app. Congratulations, you have successfully created another über user.

HAHAHAH HAHAHAHAH GO BECKS GO!!! YOU DID SUCH A FANTASTIC JOB AT EMBARRASSING YOURSELVES WITH THAT PROTEST IN TORONTO! I must say, if that guy who was knee surfing down bay street is one of your drivers, you have a hell of an athlete! The funniest thing is, it put them further back than ever with getting über out of Toronto! Go Christine Hubbard go! I remember watching that embarrassing episode of undercover boss where she rode in a cabbie who had only one headlight working!!! And you brag about your company and the drivers and vehicles that are all up to date and inspected!!! LOL. Happy holidays BECK. Eat it!

Out of all of the taxi companies in Toronto, this has to be the worst. Whether it’s the arguments and attitudes of drivers when moving their vehicles through the city (I heard a driver today say to a bicyclist that they came this close to hitting, to F&#k off), or when I am driving a vehicle and watch the crazy and erratic driving of their taxi operators (they act as though they can just stop in the middle of traffic whenever they like, can change lanes and cut off other drivers whenever they want and this has happened consistently for 12 years so hence my decision to finally review this company), Beck Taxi is exactly the reason why Über is going to be more successful in Toronto.
And to make matters worse, I have called Beck numerous times to notify them of dangerous driving, bad attitudes of drivers and bad customer service to be told it’s NOT THEIR PROBLEM and if I have an issue with a driver to call the police or 911. EXCUSE ME!!! Why would I call 911 for a non-​emergency? I call a company to give feedback (which is so critical to business success) and I get nothing but attitude from your dispatchers and managers, so it’s no wonder your «culture» is spoiled, bitty and sour. Your customers can see this too in everything you do and I am sorry to say that I won’t be using your services anymore because I don’t want to risk my life or others in a car that’s dirty, smelly and unsafe.
Sorry Beck you’ve had plenty of time to make changes and all you do is the same thing over and over and over. Luckily as a consumer I have choices and using your services will NOT be one I make again.

Shady business that phishing customer’s credit cards. I was in Toronto and Niagara falls in May 2015 for a business trip. The only place I used my corporate AMEX card was at Niagara falls. 6 month later and exactly 6 month later a CAD $ 20 authorization came through my credit card. It was just an authorization so if I didn’t setup transaction alerts with AMEX it would slipped through without me knowing. Lucky I was paged immediately when the Authorization was requested. I was not even in Canada at the time. This is a typical shady business who collects credit cards from customers and wait a while before they run a small amount in authorization to ensure it is a valid credit cards. If you didn’t notice, the large fraudulent transaction would follow shortly.
This taxi company is for sure a shady company and I reported them to AMEX and local authority.

I feel the best with Beck.
Reliable service. Via phone dispatch or online. EVERY TIME.
I travel a lot. This is huge.
I once lived in a North American city on the «transitional» side of town. And taxis would not come even when I reserved them in advance. Once I barely made a plane because of poor cab service.
So to order a taxi and have it come EVERY TIME is, well, perfect. It’s what we want, right?
Even when the level of service ranges from great to alright, I love knowing that my Beck cab driver is licensed, screened, and tracked.
Seriously, I have no idea why women would trust a random driver who signed up on an app (*cough* Über sexual assaults *cough*) – I’d rather have Beck every time.
They show up. They take me where I need to go. I can depend on them.

You employ asshole drivers. swerving into my lane, after i honked at him, he started following me with his brights on. I would NEVER request service from your company ever.

Don’t ever forget your wallet in a Beck Cab — You’ll Liable to NEVER get it back– !!!
So Much for the TIP —

I’ve been using them for years because they service my area more densely than other Toronto taxi companies. Some drivers are friendly and super courteous; others are icy cold or even hostile, and give a vibe like they’d love nothing more than to make you disappear, and then no «thank you» for the tip, no goodbye. It’s a rotten way to start your day. Most annoyingly, they no longer pull into your driveway – they just wait for you on the street, rain or shine, blistering cold or heat wave. (In fact right now I’m wet because I had to make the long sprint to the curb to get into the cab.) Seriously? I can’t help wondering, do they do that with people in mansions too, or just us lowly average home dwellers? Generally they do arrive in the estimated time – 5 to 10 minutes in my neighbourhood.

Becks taxi drivers are the worst. I’ve had so many try to strong arm me into giving them more money. Many take the far route, or try to circle in queens park to up fares. I’ve had so many instances where I gave them a big bill and they REFUSED me change saying I should tip them. Why should I have to pay $ 20 for a $ 12 ride?!?
So rude, both the call centres & drivers. Everybody should give their business to Über.

Called Beck 2 hours ahead to have a cab pick me up at 1pm. At 1:10 I called again and the operator said «I’ll tell them to hurry up.» Huh? Finally a cab showed at 1:15 and the driver said he only got the call 5 minutes earlier. So what happened to my first request?
If you cannot get a cab when you need one by calling ahead, what good is this company? I was only on time for my flight because it too was delayed. Ah, Toronto.

Worst taxi company in town. Their drivers are rude and constantly park on the city’s bike lanes to load and unload customers. There are so many accidents because of this sort of behaviour.
As much as I disapprove of user’s business model, I hope they grow just enough to that Beck Taxi goes bankrupt, together with the entire taxi mafia in Toronto.

If you want to complain about a Beck taxi driver as a fellow driver on the road, forget it. A few weeks back, I had to slam hard on my brakes to avoid colliding into a taxi that zoomed down the exit ramp lane at Sheppard and Don Mills. When I called their dispatch I was told that I had to get the driver’s information as they didn’t know who was driving the cab.
So yesterday when we were again standing on brakes because a Beck taxi driver decided he wanted to drift across 2 lanes at 5 km per hour, I pulled into the parking lot off the road after him to get his info while we were on the phone with dispatch. While I was out of my car the taxi driver, having refused to provide me the requested information, decided the best thing to do was DRIVE INTO MY CAR!
He then backed up, must have realized he had some real problems and then took off. We went to the collision centre, where he proceeded to lie about almost every detail of it, until it became evident that I was indeed parked when he hit me because I was able to show the officer my handprints on the rear passenger side of the taxi where I was screaming and slapping the taxi, yelling that he was hitting my car (and stupidly pushing against the taxi in a vain effort to get him to stop).
I will be suing this the driver and the taxi owner and Beck. Beck refused to do anything about this jerk except to infer that he had the right to hit me as I wanted to complain about him!!! I will also be doing everything in my power to speak with the City of Toronto to lodge a formal complaint against the taxi company for allowing these types of things to happen.
Do NOT give these people any business. Take anything else — it is obvious that management has no control over the drivers and subsequently, does not care.

I’ve only used Beck four times. All of these occasions were in the past few months, when work gave us Beck coupons to get home after some of us stayed late.
On three of those occasions, the drivers did not know where the well known intersection of Queen and Broadview was. I had to direct the drivers myself.
I found this very disturbing and unsettling, especially seeing as my rides only began at Yonge and Bloor.
Who the hell are they employing?!

I go to OCAD and sometimes have to take a cab to campus because of sizeable projects that I can’t take on the TTC. On several occasions I’ve called BECK to send a cab to my house — they tell me 5 – 10 minutes, and after 20 MINUTES. I’m forced to try to hail one because I’m going to be late. Then the driver who never showed up will call to ask where I am, I tell him what happened and he freaks out. This has happened to me like 3 times and it’s insane. Who wants to pay a premium to be stood up and then yelled at. Beck sucks

I have had awful experiences with Beck for years. Drivers dont know where theyre going, theyre rude, their late.
I tried UBER a few months ago and I HAVE NEVER taken BECK since!
Über comes in 2 to 3 minutes. I can see where the car is on the APP. I can see the route theyre taking on my APP. Best of all its ½ the price of BECK. My ride from home to work use to be $ 15 with Beck, and its now $ 7.25 with UBER!
Please everyone whos complaining about BECK, TRY UBER you will never use a cab again!

That may already being generous lol. The ride was fine but we waited 15 min inside lobby, as the concierge called for us. The whole time, the driver said he was waiting on the side.
One would think that at one point, he would walk in if he was serious…
If your cab went to the Bond Place yesterday 5pm, clean up your car a bit… in fact, a lot lol!
Glad the drivers here don’t raise a stink about paying with credit cards.

To Whom This May Concern,
This is my first attempt to contact Beck Taxi in regards to an event that costed me over $ 1,100.00CDN due to one of your drivers lack of professionalism and lack of moral judgement.
On February 2, 2015 I ordered a Beck Taxi online.
Here was the Special Requests I had submitted:
— Please be sure the taxi will fit 2 suitcases + 1 child stroller
— Booster seat for toddler
Pick-​Up Time: 5:50am
I received a phone call from your Driver at 5:30am. His mobile number is (647) 883‑5955.
Driver: I am downstairs waiting
Me: I ordered the taxi for 5:50am! It’s 5:30am — we are not ready yet!
Driver: The road conditions are bad, we need more time for travel
Me: I ordered the taxi for 5:50am… My daughter is having her cereal, we’ll be down at 5:50am
Driver: OK fine.
My wife, my 2 year old and myself arrived in our lobby at 5:50am. There was no Beck Taxi waiting for us. I waited until 5:52am and called (647) 883‑5955. The Beck Taxi driver picked up the phone:
Driver: Hello?
Me: Um… where are you? We don’t see you outside!
Driver: Errr… I picked up a group of six people. I am taking them to Lakeshore and Strachan.
Me: Umm… WHAT???
Driver: I will be back at your place in 15 minutes ok?
Me: I don’t understand how you could have picked up another group? You said you were downstairs.
Driver: I thought they were your group.
Me: That’s impossible. Unless they have the exact same name as me.
Driver: I will be back in 10 minutes to get you!!!
Me: This is ridiculous.
5 Minutes later… I call back (647) 883‑5955.
Driver: Hello? (annoyed)
Me: Where are you now?
Driver: I’m dropping them off now. I will be back in 10 minutes!!! (annoyed)
«Click»
10 minutes later… I call back (647) 883‑5955.
Driver: Hello… (sigh — annoyed further)
Me: Where are you?
Driver: I’m on my way back… I will be there soon.
«Click»
With that conversation, we wasted a total of over thirty minutes as by the time we got onto the road (it was past 6:20am) and we made it to the airport at 6:55am. We ended up valet parking our vehicle as we needed to check-​in our luggage and we missed the 7am cut off time for our 8am flight.
The additional cost to change our flights plus the difference in price was over $ 900 for the 3 of us, plus a $ 200 valet parking charge.
Be assured that
is not the only place our displeasure will be broadcasted.
Victor

Called a taxi in late at night from our friend’s place; my friend and I sat in the back and my sister sat in the front. My sister was just making small talk with the driver to pass time (what’s your name, how’s your shift been so far, etc) and the driver didn’t really respond much so she stopped talking. After 5 mins the driver said she was annoying and said he hates customers like us and didn’t want our «dirty money». I asked him to relax and not be so sexist as I’m also a guy and he’s giving us men bad rep. But he was quite rude. Its the 21^st century and people like this still exist sadly.
Will never call Beck Taxi again. They need to seriously relook at their employees before putting them out on the streets. It would be a shame for something like this to happen again to someone else.