Brown’s Sports & Cycle Company

First time buyer.
I’ve purchased a mountain bike at this store for a decent price. Although the service is kinda crappy…
I went on a Sunday to look at a bike. took it for a spin no problem, staff seemed friendly. I ended up buying the bike for its decent price. There was some squeaking with the brakes (pads) so I decided to leave it for a few days because they’re waiting for parts. They said they’ll have it done by Wednesday.
Wednesday, no calls. Thursday no calls. Finally on Friday, someone called and advised me the bike is ready. So I picked it up in the evening. I’ve forgot my pedals so i couldn’t test it out again.
On Saturday I took the bike on a trail, only to have my ride cut short because the gears was of timing. Both the front and back. Also to make it worse the both front and back brake rotors was rubbing of the pads! I guess when they changed pads due they didn’t bother aligning the brakes! They had the bike for a week and they couldn’t even tune the bike properly.
The bike purchase came with a 1 year free tune up, but I won’t be taking it back. I’m better off paying another store or tune the bike myself.
I’ve expected more from the store being a «moms and pops» local store. I thought they would care a little more. Clearly, they don’t.

Bought a pair of running shoes here yesterday and the service was amazing! Staff took their time assessing my gait and picked the correct running shoes for me. As soon as I put them on I instantly felt the difference that the correct fit makes. It’s like running in little clouds from heaven!!! I also purchased a great tennis racket for half price. Great deals and great staff :)
Downfall is that there is not a lot of parking nearby but I did notice quite a few people were coming in with bikes (which makes sense as it is primarily a bike store!)
Also found out that they sell speedos. My husband always has difficulty finding a good selection of speedos so I’m glad to have come across this.

This being my neighbourhood bike shop I should really be supporting business like this, and I’m sure there are die hard sports enthusiasts that live and die by this place. For my minor family needs this place just doesn’t do it, and doesn’t even try. Maybe it’s my fault for expecting a discount on fine tuning kids bikes, but the $ 130 I paid for getting two tiny pink bikes tuned (two days late by the way) really didn’t give me much confidence in this place. I paid the fee with no complaint because in the end anyone charging labour on top of a tune-​up price really doesn’t want my business. They really didn’t care. I am never going here again.
This isn’t the first time I noticed that this supposedly Jane and Bloor stalwart has no interest in the people that live in the area. I bought Kryptonite lock for double what the same lock cost at Canadian Tire. The prices are not competitive and service is poor, why should I bother.

Like the previous review I waited with my nephew for help picking out a tennis racquet. The owner sat at his computer never once acknowledging us. I went over to him and quite bluntly told him no one was helping. He did get up and was helpful.
But when I went back to pick up the racquet today he was rude and unapologetic for a mix up and insinuated it was my fault because he wife never makes mistakes. I never said she did. He offered no apology and made no effort to appease me. He just stood there cold face while I tried to explain what happen and that my nephew is visiting from out of town…
I was so angry I almost stormed back into the store and demanded my money back but I couldn’t do that and disappoint my nephew.
I work for a company with stellar customer service. I enjoy providing good service and making people happy. And yes I have high standards as a result. But this guy has horrible customer service skills and etiquette. Perhaps he’s been running the shop too long and is well past bitterness and simply resents customers now.

Wow just talked to Steve over the phone and HE is RUDE! I dont know how this place makes money.

Convenient location, and seems to carry most of what you’d need.
However, the tune-​up on my bike left a lot to be desired. And the staff seem to really not care one way or another for the customer.

Another long-​standing Bloor West business, Brown’s sells and services the usual neighbourhood sports stuff: bikes, tennis raquets, skates, etc.
I have to admit I’ve had mixed experiences here. I asked to borrow a bike pedal wrench when one of my pedals broke, and it was no problem.
In gratitude I left my bike with them for a tune-​up, but it took a few days longer than they said it would, and when I got the bike back, some of the parts were still loose.