Cambridge Suites Hotel

Well shoot, I don’t even know where to start! I could not believe what a great deal we got on our room here, and it was very nice. 3 of us stayed here and between the bed and couch, there was plenty of space. Nice location. Nice staff.

I’m staying here currently as I write this. Im staying here with a friend of mine so we could go shopping and meet up with some friends who live in the city. As soon as I checked in I felt like the people running the place were super unfriendly and said– not too subtly– that no parties or noise would be allowed. Whenever we can into the hotel I felt very unwelcome as the person (s) at the front counter stared daggers at us. I thought we were going to get kicked out when we brought one of our friends back shortly after 11pm– and we were paying customers!
To top this all off they put us in a room next to the elevator, and our neighbours were having a party in their room all night. Maybe if they didn’t discriminate against younger people they would see their «preferred» guests are having parties in their rooms. There was even a sign in every elevator saying that you will be kicked out, and «partiers cannot hide».
The room was nice, however, and the hot tub was nice to go into when it wasn’t busy. Under different management I would stay here again, but for now I won’t be, I’ll give my money to nicer people.
I will be talking to management when I get home and adjust my review if they deserve it.

IF I could leave no stars, I would. DO NOT STAY HERE. The management does not care about their guests and if you complain, they’ll threaten to call the cops (like many of the stories before mine). You are WAY better off at the Sheraton a block away. Last time I stayed, they kicked my intoxicated friends out of the hotel at 3 am because they were not registered to the room. When I tried to register them and GIVE them money, they refused and said I couldn’t register them after 11pm which is a complete joke. Not only was there enough space for my friends but we were not making any noise… we were just trying to come back from a party and head to sleep before we got stopped at the lobby. This establishment would rather see you wandering the streets intoxicated at 3am than take your money and let you sleep in a safe place. By the end of the night, the manager just crosses his arms (like he always does) and threatens to call the cops (whats new?) I will never stay at this establishment again.

Rooms are really nice but make sure to request room faraway from the construction or you can expect an 8am wake up call. We also registered for parking but found $ 75 parking ticket in our car windshield Sunday morning when leaving. After being moved away from construction they put us next to an elevator not much of an upgrade as it was noisy from 7am on. We were given breakfast for our trouble and free stay that’s why they were given ³⁄₅ instead of ¹⁄₅ as they didn’t offer this right away it took us contacting the manager to get it cleared up. After our free stay I’ll adjust the review to reflect both of our stays.

Me and my partner were hesitant to check in but we just wanted a place to crash. Approximately 15 minutes after I started getting ready in the room after check-​in I had to use the bathroom and noticed there was pubic hair on the toilet seat. I then began to look around the washroom floor and counted 5 other hairs on the floor and in the sink. When my boyfriend went to call Front Desk to notify them our bathroom was dirty, the phone did not work in our room. He proceeded to go downstairs where the Front Desk allowed us to change rooms. By the time we had entered the hotel 30 minutes had passed.
We then headed to our second room where I was now rushing to finish up getting ready as we had to inconveniently move all our belongings. As I was completing getting ready I again noticed 2 pubic hairs in the washroom and my boyfriend noticed that there were stains on the bedsheets. At this point we did not feel the hotel was clean and up to a «4 star standard» and we wanted to leave.
As we got downstairs to the Front Desk, obviously annoyed that we had to now leave and find another hotel when we had plans to go out, my boyfriend told the young Asian gentleman we wanted to check-​out and get a refund. The employee proceeded to go into the back and get Romeo (the ‘manager’), who immediately emerged in an aggressive manner. Not only did he NOT apologize or ask how this situation could be fixed, when my boyfriend told him the rooms were absolutely disgusting, he said he would not give us a refund. My boyfriend said «your being an idiot, the rooms are filthy» and Romeo then said he would call the police on us. Not only is this completely uncalled for, as I’m sure you know you cannot call the police on someone for calling you an idiot, but it was the most unprofessional encounter I have ever been involved in, in any workplace. Romeo stood there with his arms crossed saying he would not give us the hotel manager’s business card and was yelling at us in the lobby.
When I tried to contact another Manager, Shirley W, and the General Manager, Nick Vesely, they argued that we had stayed in the room and would not refund us. We were in their establishment for an hour. I have been arguing with them for 2 weeks now and they charged my credit card $ 350 when we signed for $ 250 at check in. This is the most terrible service I have ever encountered and I would give them a 0 star if I could. I am SO unbelievably disappointed with every employee at this hotel. If I spoke to guests the way Romeo spoke to me, I would be fired on the spot.
!!DO NOT STAY HERE!

The room was clean. Otherwise I was freezing despite heat being at 74. I was on the third floor which is the same level of the entry way floodlights so the room didn’t get dark. Lastly there was a beeping all night — almost like the alarm clock was going off in some of the other rooms. Wouldn’t recommend it.

We stayed at the hotel for New Years it was a decent experience.
The hotel was secure and clean. The problem I had was the shower was not clean at all the drain and tiling looked like they needed to be changed. Along with that when we ordered a cot the hotel tried to nick and dime even more and ask for 25 bucks. Which I believe wasn’t necessary due to the fact that hotels usually give them for free.
They probably believed it was New Years so they needed more beds for people.
Also, the receptionist was nice enough to give us late check out. Which was nice and it was free especially for New Years. It was a decent hotel and worth the money. Minus the cot issue and the bathroom.
Parking is crazy expensive here also it will put you in the hole about 30 bucks for one night!

Great place located in the heart of the city near the Eaton Centre and nice restos. Loved the rooms, service. Would love to stay there again.

Pretty solid location and the rooms were really clean and the staff is extremely helpful!
Walking distance to Eaton center and is in downtown area. The parking elevator is different than the elevator you need to used to get to your rooms but does the job!
We stayed here one night and planned out food and tourist trips with the helful concirege!!!

The beds are as comfortable as sidewalks and the wifi is a joke. Don’t plan on staying connected to any internet service. Being charged for an early check in is despicable. I stay in a hotel 275 nights a year and this is the first hotel to charge me for checking in early.

$ 17.99 +tax for a movie rental. I still can’t believe it’s that much to order a movie in your room. I can watch the same movies in theaters for less. Call me cheap but God, that’s just not right. The room was $ 120 a night which was fairly priced. Clean rooms. Nice setup. Deluxe suite with a kitchen, 2 TVs, mini fridge and king bed. Plenty of space for 2.
Snacks and beverages already stocked in the fridge for you, for an extra cost of course. We didn’t add any of that to our bill. Good location. $ 18 a day for parking but includes in and out privileges. Front counter was helpful and professional.
I recommend staying here. Good hotel.

Great location at an affordable price. Fitness center on the penthouse floor with a decent view. Few machines but gets the job done. Didn’t get to use the spa tub but it looked good. Hotel has free wifi and has a policy in which you have to use your keycard after 11pm to enter. I thought this was great since your downtown and don’t want any stragglers in the lobby. Bed was king size and very firm. Shower could use some upgrades. Living area was spacious and the room has doors separating all areas. Kerrigan to make coffee in the morning. Overall would stay again on another visit.

Great hotel. Rooms are very big and is close to the entrance to Path. (Underground tunnels that take you everywhere) Steamwhistle brewery and hockey hall of fame are must visits and you can walk to both.

I stayed at the Cambridge suites for a total of seven days with a lot of that time spent in my room (yeah, I’m a party animal). In that time I noticed the following :
— The service is excellent
Housekeeping is constantly making up your room, without being pushy or disrespectful. They will work around your schedule. For example, if you tell them you will be gone for an hour they will make up your room in exactly that amount of time and finish before you return. Really great stuff. Similarly, the concierge and reception staff are friendly and accommodating. They were willing to scan/​fax documents on request, and hold on to my bags for a few hours while I was in the process of checking out.
— The location is excellent
You are minutes walk from King and Queen subway stations, and a short drive from Union station. There are a number of excellent restaurants very close as well (Richmond station, for example). So yeah, this is about as convenient as things get in downtown Toronto.
— The amenities are pretty good.
There is a small, but well maintained fitness center on the penthouse floor of the building which includes a sauna and Jacuzzi. If you want a wider range of fitness equipment the reception offers complimentary passes to the «Goodlife» fitness club across the street.
— the in-​hotel restaurant «Portico» kind of sucks
With all the great restaurants nearby, you probably won’t need to dine here at all. Which is good because the food is distinctly below average. Delivered as room service, it’s passable, but there are much better and less expensive options around.
— The rooms are a little dated
The décor is dated and the upkeep of the suites leaves something to be desired. This is especially noticeable in the bathroom where there are some worn tiles and moldy looking bits around the shower. It’s not the kind of thing that can be corrected by housekeeping either, but the accumulated decay that comes from a hotel that hasn’t been remodeled in decades. Nothing terrible, but the overall sense was «A tiny bit run down». That said, it was nothing that interfered with my experience or detracted from it. Just an observation so take it for what you will.
Overall I absolutely loved my time here. It’s an expensive hotel but you get what you pay for. Spacious rooms, excellent service, and an incredibly convenient location.
⁴⁄₅

This is a nice downtown hotel to stay in while in Toronto. Room is spacious, clean and comfortable. It is a little outdated — probably needs some indoor remodeling. Location is great and convenient — walking distance to shopping, attractions, museums, restaurants, train station, etc. I never needed to use a taxi during my stay.

This is a really nice hotel in a great location downtown. The rooms have been updated and are contemporary in feel. The furniture and layout are good. The room was super clean () and the staff helpful. There is a nice hot buffet for breakfast at extra charge. My only negative would be if they stocked some sodas, juice, etc. in the lobby. Perhaps they don’t because they want you to get desperate and take a 6.50 bottle of water.

With an upcoming girls trip planned to Toronto for a weekend, I was on the hunt for a hotel that had free parking, room service, free wifi, and a prime location (close to The Eaton Center, Chinatown, and clubs/​bars). Cambridge Suites had everything that we were looking for at a very decent price and although the parking wasn’t free, it was only $ 27 a night w/​in and out privileges. Other hotels were priced at $ 45 and up a night for valet and no in and out privileges.
When we arrived to the hotel, I parked out front and went in through the front glass doors of the hotel that lead me to the elegant and sophisticated styled lobby. I was warmly welcomed by staff and was comfortably checked-​in, parked in the underground heated garage, and in our room all within 25 minutes or less.
Our room was located on the fifth floor, assuming we had just some basic room, with some lame view, I wasn’t too thrilled but kept an open mind. I was here to have fun with my best friend anyway not to hang out in the room the whole trip! Walking up to the door, I realized we actually had a corner room. (My expectations changed a little bit) We opened the door and the first thing we saw was a narrow hallway and a huge window at the end inside a larger room. «Interesting» I thought. Continuing down the hallway we noticed the bathroom door on the right, that actually had an additional door on the other side that lead to what looked like bedroom! «Oh em gee this room is huge!» Those were my exact thoughts at that moment. Continuing on and reaching the end of the hallway, the room opened up into a living area, complete with a couch for 3, flat screen, coffee table, mini bar and decent sized desk! Opening up the french doors to our right we walked into the bedroom area. There was a king sized bed, another flat screen, and wall the wall windows. The room was extremely clean and comfortable. Simply amazing! We actually walked circles in the hotel room a few times, through the bathroom, to the living room, and through the bedroom — still surprised by the size, haha! We then unpacked a little bit and ordered some room service.
After our eyes popped out of our heads from the size of the room and our stomachs satisfied from the room service, we decided to explore the rest of the hotel for a little bit. We took the elevator up to one of the top floors and found a small gym with a decent sized hot tub or spa tub. which ever you want to call it! We later enjoyed this one of our mornings after a night out. It was extremely refreshing and the winter views from this level were phenomenal.
One of the nights we got back to our hotel really late. I think it was about 2am. We really wanted to order some room service again, but it was closed for the night. The front desk associate offered to bring us some menus of locations that were still open and could deliver to us, we thought the gesture was very nice and so he came up to our room and brought them to us ! Another night we purchased food and forgot to grab ketchup! We called the front desk again to see if they had any, and without hesitation, within 5 minutes, they brought us a huge cup full! The staff was so incredibly kind, thoughtful and courteous. These are just a few examples of how the staff went above and beyond and in my opinion, that’s a A+ from me.
I’ve stayed in many hotels in many different cities, including Toronto. So I know that you’re lucky if you get a bed that just fits into a teeny tiny small room, with enough space to just barely slide into the bathroom. Not only was our room bigger than the «city norm» at Cambridge Suites, it was bigger than I could have even imagined. I had a wonderful experience, my best friend did too. Next time we have another girls trip we will for sure be staying here.

I loved this hotel. During our 10-​day road trip, this was as close to perfect as a hotel can be, and we stayed in several very nice places.
The rooms are the size of a small one-​bedroom apartment! Although there is no proper kitchen we had a sink, a mini-​fridge, and a small countertop area. The living area is spacious and contained a TV, sofa, desk, and armchair with enough space — perfect for relaxing or planning out the day’s activities. The bed was very comfortable, and the bathroom is bigger than my bathroom at home. Cambridge Suites is PERFECT for the pickiest traveler and especially if you’re staying for a few nights.
Check in was easy. Parking is available in the attached garage, but you have to notify the hotel of your license plate number so that your car isn’t towed, and so you are charged appropriately.
The staff was friendly and polite during the check-​in and check-​out process.
I think we paid around $ 130/​night for this room via a Hotwire deal. Parking was an additional $ 27/​night, which isn’t great, but it isn’t terrible either. Considering we stayed in a convenient location and in a very comfortable hotel, I’d say we got a great deal.

Location: Pretty close to everything.
Parking: $ 27 for 24 hours with come and go privileges.
Staff: We only dealt with one staff member. She was incredibly awkward and unhelpful. For example, six different people were having issues with the elevator. We told her. She kept asking us stupid questions from behind the desk, «Did you push the button?»…“Yes, we f*cking pushed the button. There are SIX adults here.” It took her several minutes to actually come over and take the elevator off of its service mode even though we mentioned it was the issue. When someone exhaled in frustration, she said (with no emotion), «I understand this is frustrating. Please be patient.» Groan. That being said, they DID let us check out late.
Pets: $ 35 pet charge. BUT they do give you a dog pillow, dog bed, bowls and a treat. Pretty sweet.
Room: We got a suite for about $ 200 a night. Decent. Comfortable. Nothing to write home about.
No breakfast. Free internet.
All in all, okay option but I’d be compelled to look for a better one.

I’m usually very easy going when it comes to hotel rooms because honestly, who goes on vacation and spends the majority of their time in there? Of course, there are exceptions, but for a city like Toronto, you’d want to go out an explore.
Cambridge Suites Hotel is located within walking distance to Eaton Centre, which is a mini Times Square. There’s flashy lights, performers, shopping and places to eat. I chose this hotel based on location, but honestly you don’t need more than 1 night for Eaton Centre.
The size of the rooms are very spacious. You have the living room with a pull out sofa bed and the room with sliding doors. The toilet and shower are separate from the powder room so there’s plenty of space to get ready for your day. (tons of counter space)
The whirl pool, sauna and gym on the 22^nd floor looked as if it were newly renovated. Everything felt quite new and kept very clean. I would have spent more time in the whirl pool if the chlorine wasn’t so strong. My skin is sensitive so that may not be the case with others.
Now, the things that didn’t go so well…
The water pressure was terrible. It was already weak to begin with, but on the 2^nd last night the shower head just basically just dribbling water down. I had to use the facet to wash my hair. I didn’t bother changing rooms or asking anyone to fix it since I had a really early meeting the next day. I needed all the sleep I possibly can.
Speaking of sleep, if you’re a light sleeper it may be best not to stay at this hotel. The windows weren’t very soundproof and I woke up a few times in the night from the cars outside. I’m actually a heavy sleeper, but I still woke up.
The iron was leaking so the ironing board was soaked by the time I finished ironing my suits.
And the last thing I should mention is that the service was excellent during check in, but check out was a different story. The guy was rude, didn’t look us in the eye and gave us one word answers. Basically, the attitude was just «stop bothering me and go away already.»
Even though we had some set backs, we still had a great time in Toronto. We’ll know not to stay here next time.