Centre Shoe Clinic

These people do an OK job, but overcharge for the quality that you get. They are very sneaky and will always try to «up-​sell» you by saying that you need additional repairs to your shoes. Don’t buy into it, use your judgment. Worst of all is the attitude — it’s unbearable. These people are still stuck in the communist Russia mentality, where there is no such thing as customer service. They re-​glued part of the sole on my boots and missed a spot. When I asked to add more glue to the missed spot, the man literally yelled at me that he did quality work and that I didn’t respect his craftsmanship. I felt like I was in a twilight zone. In what world is it OK to yell at a customer when they’ve pointed out a flaw in your product? I’ll never come back. Save your money and go elsewhere.

The owner here is very proud of his work, shown in the arrogant attitude when speaking to customers. Personally, I do not care how good your craftsmanship is if I have to endure poor customer service.
I previously had my heels repaired here, and he charged over $ 20 for an A-​OK job. A few days ago, I went to him again to ask for a quote to put on rubber soles under my flats. He refused to give me even a price range, and spoke to me in a manner like he did not care for my business. Another customer brought her shoes back, complaining about the repair job he did, and he argued that it was ‘quality’ work.
His treatment to customers reminds me of the recent meltdown of the owners of Amy’s Baking Company, where the customers are always wrong.
The customer service here can truly ruin someone’s day, and I’m not exaggerating.
I will NOT be back.