Courtyard Toronto Downtown

The workers were still working on some of the rooms in my floor when I got there but I didn’t hear any construction noise. They have materials laying in the hallway but it was not messy and out-​of-​the-​way. The renovated room that I got was comfortable and clean. The bed was excellent and everything was fine. I had a pleasant stay and the location was perfect too.

It appears this hotel is in the process of renovation… which apparently makes it a GREAT hotel. The room was spacious and comfortable. Pillows fluffy, bed soft. Bathroom was nice and spacious.
The restaurant was nice and affordable.
I can’t speak for the staff as I didn’t come in contact with them. But for a hotel that seems more like a traditional Marriott (minus someone greeting you at the door].
The construction disturbed some of the stay so I would love to review after complete. It should look am amazing.
The elevators are very small.
Booked through Hotels Tonight!!!

I am giving this hotel 3 stars based on location, convenience of what is around it and what it looks like inside. The employees are RUDE as heck! Our toilet was broken and when we called down to get it fixed they said they were sending someone right up and the person came hours later. Knowing there were 2 people in the room, they slipped an envelope under the door in the morning with ONE coupon for ONE free coffee downstairs. They were very clean and the Wendy’s connected to the hotel that was open till 2am was great but this is a hotel we would only go to if it is our absolute last option. If you’re going to spend your money here, go somewhere else!

The hotel is going through remodeling, which is fantastic. However, what I do not appreciate is finding out that I am being scammed in addition to any transportation organization/​individual.
Have you heard of the «cookie»? Tonight was my first night outside of the yummy delicious bakery made… There were no cabs or personal drivers available but I decided to wait outside for a brief moment after grabbing my bag from the hotel staff. I was told I needed to wait inside and they would notify when when someone came. Sure enough… less than 3 minutes and a cab pulled up. I thought the staff was being gracious and gave them 7 CAD. Come to find out the hotel staff charged the cab 10 CAD as a «cookie». I could have saved the cab and myself the trouble by staying outside for just a couple of minutes.
This is a forewarning to others, the hotel is off a major street.

I think in about one years time this hotel will be really nice, but based on my stay last week, I have to go with three stars.
The hotel has a number of things working in its favor: the location is great right off of Yonge Street, the lobby is gorgeous, the staff is super helpful, and perhaps most importantly, the hotel has started gutting and renovating all the guest rooms 3 floors at a time staring with the north tower. They also have a zero noise tolerance policy that keeps the bleed through noise from other guest rooms to a minimum.
However, as of December 2015, the renovations are not complete and the rooms are downright run down. We’re taking Courtyard by Marriott styling from 20 years ago with the brass wall lamps; tar-​stained yellow lap shades from before they went smoke free, extremely dated bathrooms with separate shower/​toilet from the sink, peeling wallpaper, air conditioners with the panel broken off, and super hard mattresses that probably belong in the landfill. I was also bummed that they do not use Marriott’s signature pillows at this location.
The pool area also leaves a lot to be desired, with the pool desperately in need of refinishing, a hot tub that’s not quite hot enough, broken music system, and dead light bulbs everywhere.
They also recently closed their restaurant, so the only food choice is their bar area that also serves sandwiches and Starbucks coffee. Thankfully there’s dozens of places to go within a few minutes walk, so not the end of the world.
Looking forward to another visit in a years time to see the progress and improvement. I would love to replace this review with one that has five stars.

Enjoyed the stay. The room was clean and comfortable. The hotel was on youge st. A busy, happening section of town. It had everything on the street. Back to the room. Well the first shower floods the bathroom floor. After drying it out second shower we packed towels along the bottom edge of the shower, it worked, a dry bathroom. Velvet, front desk were all very good. Thanks for a great stay.

Overpriced Outdated Trash
Rooms old and ugly. Price way overvalued. Walls are thin, received noise complaint for talking at normal tone and security threatened to evict. This was North Tower. 179 CAD/​night.

Toxic mold smell in the bathroom.
Room seemed okay. Very quiet. But this is an $ 89 a night hotel room, anywhere but Toronto.
Also, remember you don’t have to pay the DMP fees, about $ 10 per night. This is a trick for you to pay their marketing costs. Front staff reversed this as soon as I brought it up.

Had a great stay here. Right in the center of the city and easy access to the universities and hospitals. Staff was amazingly helpful and friendly. Workout room was very nice with lots of cardio machines and free weights. There was a bit of construction nearby the hotel but it didn’t disturb my sleep. The lobby is nice but the rooms are a bit older. Everything was in working order though. I would be happy to stay here again.

We had 2 adjoining rooms on the 7^th floor in our group. We came into Toronto to mainly catch a Blue Jays baseball game and make a quick overnight visit to the city. The rooms were clean and came with a nice breakfast selection in the restaurant in the main lobby. The location of this hotel was great, as there were lots of different eateries close by.
There was tons of construction all over Toronto and in this area as well. It is still somewhat of and up & coming area with pockets of homeless in the area panhandling. Toronto was fairly easy to navigate but remember to update your GPS to Canada maps if you are coming from somewhere other than Canada.

We stayed here our second time and this time it did not go as good as previously. The employees seemed to be distracted and not ad friendly as before. I assume it’s because of the Pan Am Games 2015. The hotel was at times over crowded, the valet guys seemed to only care about tips and, of course, people who chose valet. Parking per night was $ 35. There is a parking a block away for just $ 14 or less (depending on hours).
The employees at the check-​in were rushing, even having an attitude. We also requested 1 hour late check-​out and were denied «due to availability». We finally got 30 min late check out. The thing is that the housekeeping was busy with other rooms!
You also get a complimentary drink when checking in on Tuesday but they forgot about it. We had to ask for it (so it’s good to know about it!) and, of course, we got it. So that’s a plus here.
Like I mentioned in my previous review — the location is great! Just steps from subway (College station), 2 subway stops from Eaton Centre, right across from Starbucks, Tim Hortons, Second Cup, Winners and Shoppers Drug Mart.

Meh, it’s an okay place. Definitely central to what’s going on downtown, so location is a huge plus! We had a complimentary room thanks to credit card points and were upgraded to a suite because they didn’t have any regular rooms available on the day we came in. There is valet parking at the hotel for $ 35 per night (ouch!) with in and out privileges for guests at the hotel.
Our suite was definitely on the outdated side. The couch in the living room was probably one of the most uncomfortable couches I’ve ever had the fortune to sit on. No complimentary bottled water in the room (I almost come to expect that these days). The bedroom with the large king bed and a TV was nice. We had a good night’s sleep there, which is I guess what really matters. Wifi worked too (and so did Netflix, although Canadian Netflix is disappointing) so that’s a plus.
The folks at the front desk were nice and overall we had a pleasant OK stay. They were super accommodating when I asked for a late 1pm checkout and I got a chance to swim some laps in the pool (the jacuzzi was nice too). 3.5 stars given all this (especially since the room was booked using rewards). If you get a good deal, I wouldn’t hesitate to stay here.

We’ve stayed here twice because of it’s location to Western Hospital. My son had an appt. there and the hotel is only a few minutes away. It is conveniently located close to restaurants and the subway. The rooms are nice and the beds comfortable. However, while we were there one of the main elevators stopped working and the phone in our room was not working either. The staff is very friendly and more than helpful. There is a Starbucks and bar in the lobby and a small snack shop with typical snack fare as well as any toiletries you may need. The rooms have coffee makers but no fridges. The TV was HD and offered a nice variety of channels. The hotel needs an update but for a short stay it is nice. Also has complimentary WIFI.

This downtown hotel is conveniently located, close to the metro station and near a lot of restaurants and coffee shops.
The bedrooms are big enough but would need to be updated. I was surprised to see only paper cups in the room, not any glass. I like to have the option of using a real glass for my water or cup for my coffee (plus the fact that paper cups are not exactly ecological, considering the number they must be wasting each day).
There is a bar/​coffee shop on the first floor that is convenient to grab your Starbucks coffee and a bite, but if you want to relax with a cocktail in the evening, I don’t find it very attractive.
I did not get to use the fitness center, but it has nice equipment. I was hoping to do some laps in the pool, but I gave up, it is not very long and quite narrow, so if some kids are trying to play in it, forget about swimming.
Overall, a nice hotel, with a convenient location.

This hotel is like many typical downtown hotels, old, and in need of an update.
For what it is, it was fine. The rooms are standard hotel fare, with outdated bathrooms, and wallpaper. I did enjoy their bed linens.
The cleaning staff were all polite, and offered advice about where the stairs were, or where to go for our room. The front desk staff is polite and accommodating. I requested a room in the South tower and higher up after sleeping two nights in the North tower and having some allergy issues with the construction dust.
The fitness center has nice equipment, free weights, and is quiet. I took a look at the pool and was pretty grossed out by the grout between the tiles. Looked pretty dirty, so I never gave it a go.
Generally it was a good experience, and I enjoyed my stay.

It is clean, it feels safe, the price isn’t prohibitive and it is in downtown Toronto. Basically, nothing major to write home about but then again, no complaints either. Can a person ask for more when attending a conference?

BEWARE: CHECK YOUR RECEIPTS!
I began this review at a 4.5, and was wavering where to go. Now, it’s a 1 STAR.
I will start by saying that I did the «advanced prepayment rate». Although I was a little upset that the advertised rate only applied to Friday night (not SAT night), the extra $ 8.00 UPCHARGE didn’t break my bank account. Although not receiving an email verification of my confirmation number, did distress me a little… I figured, new country… new rules… not gonna worry about it.
When I pulled up (around midnight) the valet was wonderful. There were several people there, but enough staff to accommodate the vehicles. Although some International Clients were having a difficult time, our process was a breeze. For an extra $ 6.00/ night (not an additional $ 35.00 which they charged me) it seemed like a great deal.
Check-​in was a breeze. In our reservation we requested high floors, and a refrigerator. Both were accommodated with a nice view. Although it was the «North Tower» or «Ghetto Tower» we didn’t have any problems. The room was spacious, the view was great, the room was clean.
There was a street festival, the concierge guided us to a wonderful watering hole, Dundas Square was within Walking Distance, and the subway was close! Everything was going pretty well.
Now… Let’s discuss why we went from a 4.5 to 1 STAR rating.
First, I’m a Platinum Marriot Rewards member with over 600,000 points, and 200+ stays. I’m aware I’m supposed to receive a confirmation. But as I said, no big deal.
Second, the $ 8.00 UPCHARGE on the room. It rubbed me the wrong way, but wasn’t going to break the bank… didn’t worry about it.
Third, I was charged for an «Extra Night» parking (That’s an Additional $ 40CAD). I wouldn’t have looked, but my ACCOUNTING DEPARTMENT sure did! Things are beginning to feel fishy.
Fourth, when I logged into
my reservation information had been changed to show me staying for only one night… although they charged me for 2 nights… and my receipt said I had stayed 2 nights… getting fishier!
Finally, the process that led me to now. On the receipt, is the General Manager’s name, phone number and email address. When I called, the GM was out of town, and left instructions to speak with his Assistant. I pressed (0) to be connected, and I was connected with the front desk. The person rudely told me I didn’t need to speak with management, it was an accounting issue. I said Great, please connect me. He said he would have to look into my «story» and would call me back.
I received an email a few hours later saying the reservations had been correct, and the parking fee had been removed.
REALLY? No «I’m sorry»? No «Please forgive us»? No «we apologize for the oversight, it won’t happen again». NO. I was made to feel like I was making it up… and I had offended the worker who had to take time out of his day to «look into my story».
Most Marriotts will throw 10,000 points because the soup is cold. All I get is attitude from someone who was offended when I CAUGHT THEM STEALING from me!
Therefore: YOU GAVE ME 1 STAR SERVICE, and I feel my review should reflect that!

Solid room, nice lobby, friendly staff, FREE WIFI. It’s free. Automatic 5 stars for this place. I have yet to try their restaurant but it looks like it’s priced reasonably and looks pretty solid. Also, very convenient location for this hotel.
Please note I was in the south tower and I see lots of complaints about the north tower on here.

Total dump of a Marriott. First room (north tower) had a stench bettered by Yonge Street itself as the room smelled of fresh urine. Moved rooms to south tower (much better room) with a clunky AC and on the floor leaking shower fixture. Went for ice and only could find dirty tile and dust; had to go two floors up to find an ice machine.
While the location is pretty good and most of the staff were super nice, go somewhere else if you want a relaxing and peaceful slumber.

Good location in downtown Toronto and that outweighed the negatives. It’s a large Courtyard, so didn’t seem very welcoming. Rooms were kinda small.
Some drunk guy tried getting in our room early in the AM; told the front desk and they seemed to take care of things quickly. I’d consider staying there again actually, mostly becuase of location.